Outdoor spa tub

Reviews of Basecamp Resorts Canmore

3.5 out of 5
Basecamp Resorts Canmore
1102 Bow Valley Trail, Canmore, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 901 reviews" "
Rating 8 - Good. 258 out of 901 reviews" "
Rating 6 - Okay. 98 out of 901 reviews" "
Rating 4 - Poor. 40 out of 901 reviews" "
Rating 2 - Terrible. 33 out of 901 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rohit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good experience!
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on 22 May 2024
Hi Rohitwe are glad you had a wonderful experience staying with us and we look forward to welcoming you back again for another one.

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities
i likes it
Stayed 2 nights in May 2024
Response from Julie on 20 May 2024
Cynthia, thank you for staying with us and taking the time to review us.

10/10 Excellent

Karry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Julie on 17 May 2024
Karry, thank for you perfect rating and staying with us!

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Julie on 17 May 2024
Hi Stephanie, thank you for taking the time to do this review.

10/10 Excellent

Janna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Julie on 16 May 2024
Janna, thank you for taking the time to review us!

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So cute and well laid out! We didn’t have to drive our car anywhere for two days, everything was so close. So modern and clean, like a perfect apartment, felt like home.
Stayed 2 nights in May 2024
Response from Guest Services on 14 May 2024
We are so glad you found our resort in a convenient location! It is so nice to be able to walk into town. Thank you so much for your positive feedback, we hope to see you again soon!

10/10 Excellent

FERNANDINA, Edmonton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Inquiries are answered right away. Staff very polite.
Stayed 3 nights in May 2024
Response from Guest Services on 14 May 2024
Thank you so much for your feedback! We hope to welcome you back to our resort soon!

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on 12 May 2024
Hi KirstenThank you for sharing your thoughts with us. We are glad we met your expectations and we look forward to welcoming you back soon.Regards,

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Had an awesome stay!
Stayed 3 nights in May 2024
Response from Joseph, Guest Service Supervisor on 10 May 2024
Hi LeslieWe re delighted you had a wonderful stay with us. We look forward to you next visit.Regards,

10/10 Excellent

Ebenezer Yaw

Liked: Cleanliness, property conditions & facilities
Communication was super clear as to ho wto self check in.
Stayed 2 nights in May 2024
Response from Joseph, Guest Service Supervisor on 10 May 2024
Hi Yawwe are delighted you found our communication clear & concise. We look forward to welcoming you back to Basecamp.

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love staying at Basecamp! It’s so close to everything you’d need and right beside Rocky Mountain Bagel Co. Only downside is the parking isn’t very great! Stalls are quite small and only 1 per room.
Stayed 1 night in Feb 2024
Response from Joseph, Guest Service Supervisor on 10 May 2024
hi Erika Thank you for sharing your thoughts and feedback. We are thrilled to hear you enjoy staying with us and we certainly appreciate your loyalty. We look forward to your next visit.Regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were quite pleasantly surprised when we walked into our suite. Exactly as pictured in website. Clean, Well appointed. Spacious. We will definitely be visiting here again!
Stayed 1 night in May 2024
Response from Julie on 9 May 2024
Paul, thank you for taking the time to give us a review!

10/10 Excellent

Arra Mae

Liked: Property conditions & facilities
Perfect for family. Feels like home❤️
Stayed 1 night in May 2024
Response from Julie on 7 May 2024
Arra Mae, So happy that you enjoyed your stay with us. Hope to see you soon!

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and homie This my 2nd time
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 5 May 2024
Hi VivianThank you for your loyalty. We are thrilled to have you back with us. We look forward to your next visit.Regards,

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place, great hot tub
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on 4 May 2024
Hi Lisa Thank you for sharing your thoughts and feedback. We are delighted to hear you enjoyed your stay, appreciated our rooftop hot tub and our perfect location. We look forward to welcoming you back. Regards,

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place is nice, beds are great and nice to have space for the family to move around.
Stayed 1 night in May 2024
Response from Joseph, Guest Services Supervisor on 5 May 2024
Hi MattThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and our spacious apartments. We look forward to welcoming you back.Regards,

10/10 Excellent

Charlie

Travelled with family and small children
Liked: Cleanliness, amenities
Easy access, clean cozy and welcoming, love the mountain views
Stayed 1 night in Apr 2024
Response from Milo on 30 Apr 2024
Thank you for the wonderful review and perfect rating! We're thrilled to know you enjoyed your stay with us.

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Milo on 30 Apr 2024
Thank you for choosing our hotel and for your four-star rating! We're always aiming to provide the best possible experience and would appreciate any feedback that could help us improve. We hope to see you again and exceed your expectations next time!

10/10 Excellent

Laila

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great property. Train can bother some but they’ve placed earplugs in the room. Kitchen is well stocked, beds are comfortable, and overall a very well kept property. Lots of room for us 5 adults to move about. Hot tub offers great views! Parking can be a bit tricky if you are traveling with more than one vehicle. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Kris on 30 Apr 2024
Thank you for the great review! We're glad you enjoyed the comfort and amenities of our property, along with the views from the hot tub. We appreciate your feedback on parking and look forward to your next visit!

10/10 Excellent

May, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern, we had micro suite, was small but had everything we needed. Close to amenities, great location. Would definately book again.
Stayed 1 night in Apr 2024
Response from Milo on 30 Apr 2024
Thank you for your kind words! We're delighted to hear that our micro suite met your needs and that you enjoyed the location. We look forward to welcoming you back soon.

8/10 Good

Irene

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property lacked some things ie. No handwash or shampoo in bathrooms, as well as the hot tub broken for 5days prior but they chose not to mention a word about it until 2hours after check in. The communication sent implied that they knew they could loose money by letting people know early on and loosing reservations. Disappointing
Stayed 1 night in Apr 2024
Response from Kris on 30 Apr 2024
Thank you for your feedback. We apologize for the inconvenience caused by the hot tub being out of service due to a mechanical issue. We value your input and hope to provide you with a better experience on your next visit.

6/10 Okay

emeric

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Hot tub was out of services and inside condo 202 as black spot on walls doors staircase bedroom as well water damage on the planks in the kitchen and hot water was running low after 5min shower we thought that hotel was new and clean
Stayed 1 night in Apr 2024
Response from Milo on 30 Apr 2024
Thank you for bringing these issues to our attention. I sincerely apologize for the inconveniences you experienced during your stay, We hope to have another opportunity to better serve you in the future.

8/10 Good

Moussa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's too close to the train noisy
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Service Supervisor on 18 Apr 2024
Hi MoussaThank you for taking the time to share your rating with us. We apologize for any inconvenience caused by the proximity to the train tracks and look forward to welcoming you back for another great experience.Regards

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 10 Apr 2024
Hi JenniferThank you for staying and rating us. We truly appreciate it.Regards,

6/10 Okay

Umer

Liked: Cleanliness, property conditions & facilities
Nice area but didn’t realize it was right next to a railway track. Trains go pretty often and it gets pretty loud
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 10 Apr 2024
Hi UmerThank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the proximity to the railway track.Regards,

4/10 Poor

Lisa

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property was very tired. The small appliances did not work and when we told them, we were not offer a replacement. The hot tub was not working and this was not communicated until after we had arrived but we were told that there would not be any compensation or refunds for the lack of this amenity, which is the main draw to this property in the mountains in the winter.
Stayed 1 night in Apr 2024
Response from Kris on 7 Apr 2024
Thank you for sharing your experience. We sincerely apologize for the issues with the appliances and appreciate your understanding as a replacement toaster was provided promptly.We regret any disappointment caused by the hot tub's unavailability. Our policy, detailed in the cancellation terms, unfortunately, does not allow for compensation due to amenity closures, but we aim to notify guests of any changes as early as possible.We're glad to hear you found the property clean and the location convenient, and we truly value your choice to stay in Canmore. Your feedback is crucial in helping us improve our services.

10/10 Excellent

Robyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 6 Apr 2024
Hi Robyn Thank you for staying and for such a great rating. We appreciate it.Regards,

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No air conditioning , construction on front street.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 4 Apr 2024
Hi MarkWe sincerely apologize for any discomfort caused by the construction noise outside our property, your feedback is crucial to us, and we are actively addressing these concerns to enhance the overall experience for our guests. thank you for bringing this to our attention, and we hope to have the chance to provide you with more enjoyable stay in the future.Regards,

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 4 Apr 2024
Hi CarlosThank you for staying and rating us. We appreciate it

8/10 Good

Madison

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 4 Apr 2024
Hi MadisonThank you for such great rating. We truly appreciate it.Regards,

10/10 Excellent

Rosendo, Medicine Hat

Travelled with family
Liked: Cleanliness, property conditions & facilities
An amazing place to stay, 3 bedrooms, 2.5 bathrooms, full kitchen with kitchen utensils, dinnerware, living room. Amazing price on low season. I’ll come again.
Stayed 1 night in Mar 2024
Response from Milo on 1 Apr 2024
Thank you for your positive feedback! We're glad you enjoyed your stay at Basecamp Resorts and found our amenities and pricing to your satisfaction. We look forward to welcoming you back again in the future!

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very cute and comfy suites. Super close to Rocky Mountain Bagel Co and shopping. The check in and check out proceses were very easy and fast. The floors could use a mopping, especially in the pet suites. The walls are also very thin so the upstairs neighbours, nearby railroad tracks, and the garbage trucks, were waking us up multiple times throughout the night.
Stayed 1 night in Mar 2024
Response from Milo on 1 Apr 2024
Thank you for your feedback. We're glad you found your suite cute and comfortable and appreciated our convenient location and smooth check-in/out processes. We apologize for any inconvenience caused by noise disturbances and cleanliness issues. Your comments will be shared with our team for improvement. We hope to have the opportunity to better accommodate you in the future.

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall pretty good experience, trains that come by are pretty much the only negative. Parking spots are narrow, other guests need to know how to park in between the lines.
Stayed 4 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 29 Mar 2024
Hi DonThank you for your feedback. We are glad to hear you had a good experience staying with us. We will take note of the concerns regarding the trains and narrow parking spots and work towards improvements. We appreciate your input.Regards,

4/10 Poor

alain

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kris on 1 Apr 2024
We're sorry to see your experience at Basecamp Lodge didn't meet your expectations. Your feedback is important to us, and we would have loved to have heard what we could have done better as we're committed to improving in any areas where we fall short. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Devin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, parking is tight but free and on site, beds are stiff, kitchen was well stocked - including French press so pack your coffee, great place for a weekend getaway!
Stayed 3 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 29 Mar 2024
Hi DevinThank you for your feedback. We are delighted you enjoyed our convenient location and well stocked kitchen. We will definitely take note of your comment about the beds to ensure a more comfortable stay in the future. We look forward to welcoming you back for another weekend getaway soon.Regards,

8/10 Good

Anne

Liked: Cleanliness, amenities
Good location overall. Train noisy Needed more kitchen appliances
Stayed 4 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 29 Mar 2024
Hi AnneThank you for your feedback. We are glad to hear you enjoyed our convenient location. We apologize for any inconvenience caused by the train noise and for not meeting your expectations with our kitchen appliances. We will take your comments into consideration for future improvements. We hope to welcome you back again soon.Regards,

10/10 Excellent

Michael, Spruce Grove

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern accommodation We had lots of space and great views from our condo
Stayed 3 nights in Mar 2024
Response from Julie on 27 Mar 2024
Hi Michael, thank you for taking the time to share your positive rating and feedback with us. We are delighted to know you enjoyed your stay. We look forward to welcoming you in the future!

10/10 Excellent

Tanner

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Julie on 27 Mar 2024
Hi Tanner, thank you for taking the time to share your positive rating and feedback with us. We are delighted to know you enjoyed your stay. We look forward to welcoming you in the future!

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect property for a girl’s night away! Simple check-in, very clean, comfortable beds! My only suggestion would be for better seating and lighting (maybe a lamp?) in the living room.
Stayed 1 night in Dec 2023
Response from Milo on 26 Mar 2024
Thank you for your review! We appreciate your feedback as it helps us improve. We're glad you enjoyed your girl's night away with us. We hope to welcome you back soon!

6/10 Okay

Blake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the amenities of the facility
Stayed 2 nights in Mar 2024
Response from Kris on 26 Mar 2024
Thank you for your feedback! We're thrilled you loved our amenities. We hope to welcome you back soon!

4/10 Poor

Tancy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kris on 26 Mar 2024
We're sorry to see your 2/5 rating. If there's anything specific that disappointed you during your stay, we'd appreciate hearing about it so we can address any concerns.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unit is wonderful….clean and having all necessities. Only downside are the ridiculously tight parking stalls, but I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 23 Mar 2024
Hi JasonThank you for your feedback. We are delighted to hear that you found our units wonderful and well-equipped with necessities. We understand your concern about the tight parking stalls and apologize for any inconvenience caused. We will take your comments into consideration as we strive to improve our guests experience. We look forward to welcoming you back on your next visit.Regards,

10/10 Excellent

KYOUNGJIN, Edmonton

Liked: Cleanliness, property conditions & facilities
Great Hotel for family
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 22 Mar 2024
Hi KyoungjinThank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Regards,

10/10 Excellent

deitra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services supervisor on 13 Mar 2024
Hi DeitraThank you for choosing to stay with us and for providing your rating. We value your feedback.Regards,

10/10 Excellent

Laura

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super easy check in, loved the keyless feature! Well equipped kitchen, all the comforts of home. I find that with lot of dog friendly hotels you end up with a less than ideal room, extremely happy to say that this is not the case here! Will definitely be back.
Stayed 2 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 10 Mar 2024
Hi Lura Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed your stay with us at the Resort. We look forward to welcoming you back soon. Regards,

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to hwy,downtown A little noisy at night if you are on the ground floor
Stayed 3 nights in Feb 2024
Response from Joseph, Guest Services Supervisor on 7 Mar 2024
hi TomThank you for your great feedback. We are glad to hear that you appreciated the convenient proximity of our Lodge to the highway. We strive to provide easy access for our guests, making travel more convenient and enjoyable. We hope to welcome you back again soon. Regards,

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable bed, has everything you need. Unfortunately we were advised shortly before our check in that there would be “hot water maintenance” - this ended up meaning we had no hot water at all. Hot tub was closed on Sunday, and snow removal happened directly outside of our unit, including breaking up ice on the stairs, at 6:30am on Sunday. Suites are not very sound proof.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 16 Mar 2024
Hi CourtneyThank you for your kind words about our clean and comfortable rooms, as well as our well- equipped amenities. We sincerely apologize for any inconvenience caused by the disruption of hot water and early morning snow removal. We understand the importance of a peaceful stay and regret that the soundproofing didn't meet your expectations. Your feedback is invaluable to us, and we will strive to improve in these areas for a better experience in the future.Regards,

8/10 Good

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice stay at Basecamp. We enjoyed the space for our family on our ski trip. The kitchen was short on a few supplies for preparing food, but we managed and definitely enjoyed how much space and the hospitality of basecamp resort
Stayed 3 nights in Feb 2024
Response from Joseph, Guest Services Supervisor on 1 Mar 2024
Hi MelissaThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and our hospitality. Regards,

10/10 Excellent

Lani

Stayed 4 nights in Jan 2024
Response from Joseph, Guest Services Supervisor on 1 Mar 2024
Hi Lani Thank you staying with us. We appreciate your rating and look forward to welcoming you back.Regards,