Surya-Pan Hotel Refúgio

Property class: 3.5

Choose dates to view prices

Reviews

8.0 out of 10
Very good
A terrace, a garden and conference space are just a few of the amenities provided at Surya-Pan Hotel Refúgio. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi.
The current price is ₹12,238
₹12,850 total
includes taxes & fees
1 Oct - 2 Oct

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Business services

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room

Room

Room

  • 430 sq ft
  • Sleeps 3

View all photos for Room

Room

Room

  • 344 sq ft
  • Sleeps 3

View all photos for Room Standard

Room

Room Standard

  • 344 sq ft
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Suíte Bem Estar Premium

A hotel room with two beds, a sofa, a fireplace, and wooden flooring.

Suíte Bem Estar Premium

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Bungalow

A room with three beds, wooden ceiling beams, and two wall-mounted paintings.

Bungalow

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 8 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite Performance (Standard)

A bedroom with two beds, wooden flooring, a wardrobe, and a painting on the wall.

Suite Performance (Standard)

8.0 out of 10
Very good
(2 reviews)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite (Triplo)

A hotel room with a bed, a wooden wardrobe, a television, a fireplace, and a bathroom.

Standard Suite (Triplo)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Suite (Quadruplo)

A bedroom with two beds, wooden flooring, a wardrobe, and a painting on the wall.

Standard Suite (Quadruplo)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite

A spacious room with wooden ceilings, two beds, a sofa, and a dining area with a view of trees.

Superior Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suíte Bem Estar

A cozy room with a bed, a chair, a fireplace, and a TV.

Suíte Bem Estar

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Equilibrio

Room

Suite Equilibrio

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite Equilibrio Premium

A bedroom with a large bed, a television, a fireplace, and a view of the outdoors.

Suite Equilibrio Premium

  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Room

A hotel room with two beds, a fireplace, a TV, and a bathroom with a toilet and shower.

Premium Room

  • Garden view
  • 344 sq ft
  • 4 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
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About the area

Alto da Boa Vista, a neighbourhood in Campos do Jordão, is home to Surya-Pan Hotel Refúgio. The area's natural beauty can be seen at Forest Garden and Vale Encantado, while Boa Vista Palace and CARDE Art Design Museum are cultural highlights. Araucaria Chocolate Factory and Tarundu Park are also worth visiting. Visit our Campos do Jordão travel guide
Map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000

What's nearby

  • A traditional half-timbered building with a sign reading 'Campos do Jordão.'
    Campos do Jordão City Gate
    7 min drive - 4.6 km
  • Boa Vista Palace
    8 min walk - 0.7 km
  • CARDE Art Design Museum
    2 min drive - 1.8 km
  • Baden Baden Brewery
    3 min drive - 2.2 km
  • Capivari Park
    11 min drive - 8.6 km

Getting around

  • Emílio Ribas (Abernéssia) Station
    11 min drive
  • Sao Jose dos Campos (SJK-Sao Jose dos Campos-Professor Urbano Ernesto Stumpf)
    92 min drive

Restaurants

  • Rota 77
    5 min drive
  • Boteco do Vinho
    6 min drive
  • Café Palácio
    7 min walk
  • About Coffee
    6 min drive
  • Olinda Da Serra Padaria
    4 min drive

About this property

Surya-Pan Hotel Refúgio

  • Hotel located in Alto da Boa Vista
  • A terrace, a garden and conference space are just a few of the amenities provided at Surya-Pan Hotel Refúgio. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self-parking
    • A 24-hour front desk, smoke-free property and luggage storage
    • Tour/ticket information, wedding services and a banquet hall
  • Room features
  • All guest rooms at Surya-Pan Hotel Refúgio have comforts, such as fireplaces and laptop-friendly workspaces, in addition to amenities, such as free WiFi and minibars.
  • Extra conveniences in all rooms include:
    • Showers, free toiletries and hairdryers
    • 32-inch LCD TVs with cable channels
    • Wardrobes/cupboards, microwaves and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Frequently asked questions

Does Surya-Pan Hotel Refúgio have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Surya-Pan Hotel Refúgio?

As of 30 Sept 2026, prices found for a 1-night stay for 2 adults at Surya-Pan Hotel Refúgio on 1 Oct 2026 start from ₹12,238, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Surya-Pan Hotel Refúgio pet-friendly?

Yes, pets are allowed at this property. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Surya-Pan Hotel Refúgio?

Self-parking is free at this property.

What time is check-in at Surya-Pan Hotel Refúgio?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Surya-Pan Hotel Refúgio?

Checkout is at noon.

Where is Surya-Pan Hotel Refúgio located?

Located in Alto da Boa Vista, this spa hotel is within 1 mile (2 km) of Boa Vista Palace, CARDE Art Design Museum and Felicia Leirner Museum. Claudio Santoro Auditorium and Baden Baden Brewery are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Surya-Pan Hotel Refúgio Reviews

8.0

Very good

7.8

Cleanliness

8.0

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 62 out of 148 reviews
Rating 8 - Good. 49 out of 148 reviews
Rating 6 - Okay. 19 out of 148 reviews
Rating 4 - Poor. 8 out of 148 reviews
Rating 2 - Terrible. 10 out of 148 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Overall, our experience was great. Staff were really polite and friendly, the outdoor space is fantastic with lots of activities. Our dog loved being able to explore and make friends, and we really enjoyed the hiking around the property. The room was huge, but needs renovation. It rained a lot one of the mornings we were there, and water was pouring through the roof. Some of the flooring was broken and the overall room could use some improvements. This, however, didn't impact our experience, and I would definitely come back.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa experiência no Surya Pan foi excelente! O hotel é muito bem cuidado, com um ambiente agradável e tranquilo. Os quartos são confortáveis e limpos, e a equipe foi extremamente atenciosa e prestativa durante toda a estadia. O café da manhã é variado e saboroso, e a localização é ótima para quem quer aproveitar a região. Com certeza voltaria a me hospedar aqui e recomendo para quem busca conforto, bom atendimento e uma estadia tranquila.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todos foram muitos gentis, quarto limpo e bem organizado e a estrutura é muito boa do hotel. Os hospedes "au"maram!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
A propriedade é receptiva com os pets. O quarto estava limpo. A equipe de funcionários é perfeita. Com o devido respeito, minha sugestão é melhorar o mapa do hotel, pois a imagem fotográfica fornecida não é a melhor alternativa, no meu entendimento deveria ser feita um mapa O Su
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

Espaço para café da manhã com difícil acesso para dias de chuva. Hotel sem gerador de energia. Ficamos horas no escuro.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

O refúgio é gigante e meio longe do centro comercial, aí tem um espaço de um restaurante mas que abre apenas no café da manhã. Para almoço e jantar resta ter que sair do local para se alimentar e isso não faz muito sentido para quem procura um refúgio. Aí tem espaço para cachorro ir na piscina, o cachorro se molha, tem que secar pra sair, volta e se molha de novo e novamente tem que secar ao final do dia.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness
Piscina poderia ser aquecida. Tv do quarto muito pequena para a distancia e não é smart tv para streaming. Falta ducha higienica no banheiro e a tampa da privada fica balançando quando senta. Poderia ter mais opções de alimentação na pousada em termos de variedade e opção de jantar. Os sucos do café da manha eram meio aguados.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Hotel interessante em local muito bonito.

Não levei animais. Acredito que o quarto que fiquei precisa ser reparado no tocante ao banheiro: vaso solto, rejunte dos azulejos precisa melhorar, ou seja dar uma geral no banheiro. Apesar de vários cachorros você não ouve latidos. O café da manhâ é bom, faltando opções veganas.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo, mas pode melhorar ainda

Otimo estadia como sempre.atendimento top! Cafe da manha melhorou bastante que nao tinha pratos quentes antes como ovos mexidos. Falta agora pao de queijo que sao itens basicas. Taxa pet por dia e por pet continua nao fazendo sentindo por nao ter nenhum beneficio em troca que na teoria ja deveria está dentro da diaria. Quem fica hospedado com varios pet e periodo longo, a conta fica bem pesada.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Não voltaria e não indicaria.

Satisfação com limpeza e acomodação. Café da manhã insatisfatório devido a: 1) talheres sujos, engordurados. 2) atraso de 40 minutos. 3) sucos artificiais . 4) Torta com gosto de azedo. 5) molho da salsicha horrível. 6) Armazenamento dos alimentos no chão da cozinha. 7) a responsável pela cozinha oferece um pessimo atendimento é educação.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito BOa

Muito boa, hotel com ótima estrutura de lazer, principalmente para pets
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uma decepção Os quartos são inabitáveis, 1 sem condições de banho, chuveiro ou fica na quente (escaldante) ou frio (congelante), 2 conservação inexistente (pintura com mofo, azulejo sujos,) 3 pia / aquecedor tudo improvisado Ponto positivo parte externa bem conservada jardinagem
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já vim ao Suryapan muitas vezes e amamos esse lugar incrível
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local incrível para quem tem cachorro

O hotel é lindo, muito bem cuidado com funcionários extremamente receptivos. Café da manhã é ótimo. Os cachorros ficam livres e tem muito espaço para brincar, incluindo uma piscina só para eles. Espero voltar muitas vezes!
Bosque
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divertido e Confortável

Otima opção de hospedagem com a família e principalmente com o pet. Todas as acomodações aceitam pet, as áreas comuns também. Até mesmo dentro do restaurante do café da manhã, porém neste local, o pet deve estar na coleira para evitar confusões. Em todas as outras áreas os pets ficam livres para brincar. O hotel oferece atividades como trilhas e outras coisas também.
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não fique nesse hotel

Decadente, assim está o Hotel que já foi um dos melhores de Campos.... A agua quente não funcionou e demorou um dia para consertar, fiquei sem banho... o Hotel está mal conservado nos mínimos detalhes, abandonado... Fiquei sem banho e sequer me ofereceram algo em troca... Café da manhã abandonado, pouca atenção falta de identificação nos itens, comida fria.... cafe e leite frios....
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Liked: Cleanliness

Frustrante mas agradável para até dois dias.

Estadia abaixo das expectativas. Quaisquer solicitações demoram mais de 2hrs para serem atendidas (gestão caótica e ineficiente), chuveiros com problemas de aquecimento (super gelado ou super quente), privada com funcionamento medíocre. Quarto de bom tamanho, porém aquecedor não é suficiente e você passará frio. Tem mais cachorros do que humanos no hotel.
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Hotel pet friendly com contato com a natureza.

Instalações localizadas dentro da mata. Imersão na natureza. Totalmente pet friendly. Trilha guiada, incluindo os cachorros. Porém, os quartos deixam muito a desejar. Na suíte que usamos o misturador do chuveiro não funcionava. Água escaldante ou gelada. Pia minúscula e com altura muito baixa. Quarto enorme, mas o interruptor da luz só existe ao lado da porta, atrás de uma cortina. Sistema de exaustão da lareira não funciona bem. Acendemos e quarto ficou com muita fumaça. Além disso, a madeira de cortesia é mínima. Se precisar repor, tem que pagar à parte. O hotel tem instalações excelentes, mas os quartos precisam urgente de manutenção preventiva.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível

O hotel é incrível e a experiência que eles proporcionam com nossos pets é diferente de qualquer outro hotel. Os pets são bem vindos em qualquer área do hotel inteiro e isso foi extremamente importante para a nossa estadia. Os funcionários são sempre muito solicitos e dispostos a ajudar. Agradecimentos especiais ao Zeca que cuidou tão bem da nossa Pandora.
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hôtel agradável, atendimento cortes e simpático. Infelizmente não há o spa que é anunciado, o aquecedor do quarto estava quebrado.
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excelente

Experiência excelente. Hotel perfeito para viajar com cachorro.
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022