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"Pool was nice"

"We very much enjoyed our stay! There were a few issues but overall, well worth the value. The staff, especially those who spoke English were very kind and helpful. If lounging by the pool is important to you, please know that the chairs by the pool are dated and in uncomfortable condition. Other than that, a remarkable stay for the cost. The location of the property allowed us easy access to various shopping, food and tourist sites."

"It was a very pleasant experience from start to finish. I highly recommend it. "

"O hotel é bem básico, mas é estranho pq a estrutura é boa, mas eles falham em coisas muito simples, como toalhas e roupas de cama machadas e baratas no quarto. Esse hotel se vale totalmente da localização privilegiada, mas precisa urgente de renovação."

"There was little to no cleaning of the room from staff, the power went out with no way for us to get into our room and the night staff member didnt have our keycard eventhough we left it with the day staff. Eventhough he did a good job managing things, he was on his own dealing with the majority. The food was okay and when the power did come back we did get to use the service lift. Our bathroom had mould in ir and the shower head had a lot of limescale and dirt."

"Café da manhã delicioso e toda equipe simpática sempre disposto a ajudar! "

"Helpful staff, clean rooms, great breakfast "

"Air conditioner was horrible, there was an awful sewage smell in one of the rooms. I tried to notify it at the lobby but no one even intended to greet us or ask if we needed anything so we left. Very unhelpful staff. Extreme heat even in the hallways and elevator. Only one disabled parking spot in one of the parking garage floors. There was always someone parked in the disabled space without a permit, and nothing was done to verify this or correct it. "

" I rarely leave negative reviews, but I feel obligated to warn other travelers. Hotel Portobello is advertised as a 4-star property, but based on my experience, it felt closer to a 1-star hotel. The facilities are outdated and in serious need of renovation. The rooms and common areas look worn down and poorly maintained, nothing like the photos shown online. The overall condition of the property does not reflect a 4-star standard in any way. For the very high price we paid, we expected comfort, quality, and a well-maintained environment — instead, we were extremely disappointed. The value for money is simply not there. This hotel is significantly overpriced for what it offers. A 4-star rating suggests a certain level of quality, service, and upkeep, and unfortunately, this property does not deliver that experience. The only positive part of our stay was the housekeeping service. The maid did a good job keeping our room clean and making the bed, and we truly appreciated her effort. However, that was the only highlight. Overall, this was not a 4-star experience, and I would not recommend it at the price they charge. Travelers should carefully manage their expectations before booking."