Terrace/patio

Reviews of Hilton Garden Inn Camden Waterfront Philadelphia

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 713 out of 1003 reviews" "
Rating 8 - Good. 175 out of 1003 reviews" "
Rating 6 - Okay. 46 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

RENATA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the new cleanliness of the hotel. I just didn't appreciate how used the linen looked.
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Dear RENATA, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the linens. Thank you for your time in reviewing our hotel. Best, Bryan Keenan, GM

2/10 Terrible

daniela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to have the door opened for us since I had a bad knee. Someone picked up our call and said they were on the way- no one came, we were outside for 10 minutes. Additionally, in the morning we tried to call the front desk 3 times, and no answer. There was no one in the front desk. overall very poor experience, would not visit again
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear daniela, Thank you for taking the time to share your feedback and for being our valued Guest. Typically, our staff does a terrific job of responding to our guests' needs, but that did not happen in your case. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Bryan Keenan, GM

8/10 Good

Shaniqua

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Shaniqua, We are thrilled to hear that we provided you with a great stay. Your review encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Bryan Keenan, GM

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location on the Camden waterfront.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear William, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our convenient location and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Bryan Keenan, GM

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JESSICA, Sparta

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry, Randallstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Larry, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Bryan Keenan, GM

4/10 Poor

Lila

Disliked: Staff & service
Typically sharing a poor review is not a choice made. The room had a very loud mechanical unit and housekeeping was unable to clean and refresh the rooms the next until after 5:00 pm because of staff shortage. The dining experience, was strange, to say the least, the bartender waited on us, as we were seated on the patio, and we were surprised at the inappropriate language and comments we experienced. The dining manager the next morning was wonderful and kind, unlike the evening before. The food with both dinner and breakfast the next morning was not worth going back but there are no other options in Camden. The property is not run down but there is nothing in Camden other than the Hilton.
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Lila, I sincerely apologize for not meeting your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,Bryan Keenan, GM

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Faceshockk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at property were very friendly. Gwendolyn made checkin quick and easy and answered all our questions with ease and care.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Faceshockk, I am glad that you had a five-star experience at our hotel and that Gwendolyn made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Bryan Keenan, GM

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
New, modern, updated, clean
Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Dear Molly, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Keenan, GM

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Right on the Rutgers campus and the waterfront in Camden with a minute drive to Phili.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Brian, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Bryan Keenan, GM

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again, overall was a great stay, beds are comfy. Pillows no so much. View was great, area was convenient and quiet in general. The only problem was cars driving by with very loud music at times in the middle of the night.
Stayed 3 nights in Apr 2024
Response from GM on 23 Apr 2024
Dear Gabriela, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the pillows and outside noise pollution. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Sincerely, Bryan Keenan, GM

10/10 Excellent

Al Razi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waterfront hotel next to the aquarium.
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Al Razi, It is fantastic to know that our gorgeous location, crisp accommodations, and proximity to the aquarium all contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Bryan Keenan, GM

4/10 Poor

Frank

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Expensive and had to pay $25 extra for parking. They had water bottles in the room implying it was free. However the fine print stated it was only free for Hilton Honors preferred members. Everyone else had to pay extra.
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Frank, I'm truly sorry to hear that your recent stay with us didn't meet your expectations. As our guest, you deserve to feel valued and satisfied, and it's disheartening to know that we fell short in delivering that experience to you. Thank you for taking the time to share your review with us. Sincerely, Bryan Keenan, GM

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Great location. On the Delaware river. Easy access to
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Amy, Thank you for your kind comments. I am thrilled that you liked our convenient and easily accessible location. The best compliment is a return stay. We appreciate your business and look forward to seeing you again soon. Best, Bryan Keenan, GM

10/10 Excellent

derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Apr 2024
Response from GM on 14 Apr 2024
Dear derrick, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Keenan, GM

10/10 Excellent

Zulimar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Zulimar, It is wonderful to know that your stay was excellent. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback, including recommendations for improvement, is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Bryan Keenan, GM

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 2 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear Kerry, We love all compliments, but hearing that the staff was the main reason you loved your stay is music to our ears. Thank you so much for choosing Hilton Garden Inn and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to Camden. Best, Bryan Keenan, GM

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean & super convenient every time I make a trip to Philly
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Ashley, The Hilton Garden Inn brand is known for cleanliness and consistently great hotel experiences at fair prices. Thank you for choosing us as your favorite hotel in the Philadelphia area and sharing this lovely review. We enjoy hosting you and look forward to your return! Best, Bryan Keenan, GM

10/10 Excellent

Larry Jr

Stayed 4 nights in Apr 2024
Response from GM on 1 May 2024
Dear Larry Jr, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ROOM SERVICE, when it was advertised on the TV, on the QR code in bedroom. Regret paying for parking when there was plenty parking outside the hotel. 1 of the room keys would not work after 1 day and when leaving same thing.
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Daniel, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Bryan Keenan, GM

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice, convenient location for traveling to stadiums
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Lauren, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team and location. We hope to welcome you back soon. Best, Bryan Keenan, GM

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk staff were very indifferent when checking in and asking area questions. Room didn’t get cleaned because language barrier with housekeeping. Called front desk and they didnt seem to care. Hotel is clean , restaurant overpriced and they misled me to pay $25 day for parking!
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Gary, I'm sorry for your lackluster experience at our hotel. Please be assured I will discuss your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize. Sincerely, Bryan Keenan, GM

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and neighborhood
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Rachel, It warms my heart to hear that you had an excellent stay thanks to our beautiful surroundings. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Camden. Best, Bryan Keenan, GM

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in area
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Mostafa, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Bryan Keenan, GM

10/10 Excellent

Hitangshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from GM on 5 Apr 2024
Dear Hitangshu, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Bryan Keenan, GM

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Evelyn on 14 Apr 2024
Dear Camila,Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Uchechukwu

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great but the hotel and overall stay was just okay. I don’t often stay with Hilton so I suppose I just had varied expectations.
Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Dear Uchechukwu, Thank you for choosing us. I'm glad that you enjoyed our location. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again for a flawless experience. Sincerely, Bryan Keenan, GM

8/10 Good

Tam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Tam, Thank you so much for your kind and generous review! Your support means the world to us and we can't wait to welcome you back again soon. Best, Bryan Keenan, GM

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very good very friendly and the hotel was very clean
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Ruben, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in a clean environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the excellent work. Please come see us again soon. Best, Bryan Keenan, GM

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Chester, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Bryan Keenan, GM

10/10 Excellent

Greg

Travelled with family
Great staff and awesome stay we will be back, if we are in the area again. They were very accommodating for our needs.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Greg, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire Hilton Garden Inn Camden Waterfront Philadelphia staff, thank you for your business, and please come back soon. Best, Bryan Keenan, GM

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Good vibes and wonderful services
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Tyrone, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Bryan Keenan, GM

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Caroline, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Bryan Keenan, GM

8/10 Good

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay very much. Only thing that was weird was the fact that our room was not cleaned or restocked the next day. We were asked if anything was needed about an hour before check out. Other than that it was an amazing stay
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Chloe, While it was not perfect, I am happy to see that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Hilton Garden Inn. We hope to welcome you back for a flawless experience in the future. Best, Bryan Keenan, GM

10/10 Excellent

victor, Hicksville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view!!!!!
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear victor, It is wonderful to hear that you enjoyed your stay and our great views. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Bryan Keenan, GM

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Eve on 24 Mar 2024
Dear Alicia,Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Shekinah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super modern & clean! Staff was great as well
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Shekinah, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Bryan Keenan, GM

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean and being near the water was beautiful
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Sonya, Nice. Clean. Beautiful. If our guests used only three words to describe our Hilton Garden Inn, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Bryan Keenan, GM

10/10 Excellent

Donya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty good during my stay.
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Dear Donya, Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Bryan Keenan, GM

10/10 Excellent

Ramiro

Liked: Amenities
The best
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Ramiro, Fantastic! We are so happy that you had a great stay, and we hope to welcome you back soon. Best, Bryan Keenan, GM

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean place.
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Dear Tyler, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best,Bryan Keenan GM

2/10 Terrible

Christine

I stood at the desk for an hour because Expedia didn’t send my reservation over. I had to pay again!!!
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Dear Christine, We are sorry to hear that you experienced reservations issues. We hope that the remainder of your stay with us was enjoyable and that you will join us again when your travels bring you back to our area. Sincerely, Bryan Keenan GM

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eve on 24 Mar 2024
Dear Greta,Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Alesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Dear Alesia, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Bryan Keenan, GM

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed like it was in a safe business district. Short distance from our destination in Philly. Ben Franklin bridge made it slightly inconvenient
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Dear Matthew, Thank you for staying with us and sharing your thoughts via Google Reviews. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar experience we strive for on a return visit. Sincerely, Bryan Keenan, GM