Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
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Reviews of Holiday Inn Express & Suites Calgary Airport Trail NE, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Calgary Airport Trail NE, an IHG Hotel
41 FREEPORT CRESCENT NE, Calgary, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 551 out of 1121 reviews" "
Rating 8 - Good. 320 out of 1121 reviews" "
Rating 6 - Okay. 99 out of 1121 reviews" "
Rating 4 - Poor. 85 out of 1121 reviews" "
Rating 2 - Terrible. 66 out of 1121 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mohammad and

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One lift is working only. Taken long time to get it.
Stayed 1 night in May 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite place to stay
Stayed 1 night in May 2024

4/10 Poor

Jerry, Camas

Business traveller
Disliked: Cleanliness, staff & service
I've stayed here before,3 or 4 times now, this trip I booked in for 3 nights. My previous stays I felt it was what was to be expected of a Holiday Inn Express, good value for your dollar, clean, up to date, comfortable. But now there seems to have been an ownership change and it shows. Here are some of the things that upset me: 1. Returning to my room after a day of work I found the door was left open by the maid staff, the room was made up but no clean towels. I went down and notified the desk clerk, she made a note of it but nothing was done. no towels. 2. Stained towels, what appeared to be fresh blood on a pillowcase. My bed that was made with the top sheet on the outside of the duvet not protecting you from it. 3. a general sense of economies taking over, the hair dryers removed from the rooms, no OJ at the breakfast bar, an elevator that is out of service and appeared to have been for some time. I don't like to throw anyone under the bus but I do spend 70/80 nights a year on the road and there are to many other places to stay in Calgary to waste my money at this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property near airport
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, except no restaurant. Went to the restaurant and bar two hotels over.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is relatively new. very clean and accessible near by airport. the service is really good
Stayed 3 nights in May 2024

6/10 Okay

Lily

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great price and amenities.
Stayed 2 nights in May 2024

10/10 Excellent

Natasha

Liked: Cleanliness, amenities
The pool was so warm-it was lovely!
Stayed 1 night in May 2024

10/10 Excellent

Prince

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place. Hot breakfast was delicious. Clean and smelled good room! Definitely coming back! Love it!
Stayed 3 nights in May 2024
Response from Staff on 27 May 2024
Dear Valued Guest, Thank you for your recent stay at Holiday Inn Express & Suites Airport Trail NE. It's delightful to know that our valued guest enjoyed their stay with us. Thank you for appreciating us in terms of overall facilities and services. Thank you for taking the time to provide feedback about your experience. We look forward to the opportunity of welcoming you again. With Best Regards, Front Desk Team

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Rishi

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Horrible staff and a Rude manager. I have not seen such horrible staff in hotels and the manager talks like helpless. Never expected to have such horrible experience with the hotel like this
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 May 2024
Dear Valued Guest, Thank you for your recent stay at Holiday Inn Express & Suites Airport Trail NE. It's delightful to know that our valued guest enjoyed their stay with us. Thank you for appreciating us in terms of overall facilities and services. Thank you for taking the time to provide feedback about your experience. We look forward to the opportunity of welcoming you again. With Best Regards, Front Desk Team

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact it was clean all the way as well as comfortable. Nothing, that I didn't like about it.
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

10/10 Excellent

Minyu

Liked: Cleanliness, staff & service, property conditions & facilities
good place
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had problems getting extra blankets. Water was not hot. Towels were limited and of poor quality. Though advertisements say infant beds and cots are available for free, we could not get one. Ice machine not working… only one elevator in operation.. local swimming lessons happening in the pool during prime family swim hours for guests ..
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

8/10 Good

Morteza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The unit smelled like cleaning products at first, but overall very easy and comfortable. I would visit again
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

4/10 Poor

Michelle

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Slide was good
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

2/10 Terrible

Zsarina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, there was only one lady who was very nice and she was the one who checked us in. The hotel was in a good location. Outside seemed decent. We booked 2 rooms. The things we did not like were upon checked in, one of the rooms had a strong bad odor smell coming out from the cabinet; since we inspected everything and opened that cabinet, the smell lingered in the room and no perfume can get that smell out. It was so stinky. The other room upon checked in had hairs on the bed. So I went back to the front desk to let them know and to try to exchanged both rooms, another lady came out and told us we are not able to. Now this lady is not as friendly as the firat one who checked us in. She only approved 1 room to be exhanged. Moving on, upon check in we already requested extra towels in the room; each room only had 2 and we specified upon booking that there would be 4 guests on each room. When it was time for us to ask for extra towels, we were told they do not have anymore. Mind you the worst part is the towels we were given were lower than rags. They have holes in it and it looked like it was very old, used and lower than rags towels. They didnt even have clean towels for the pools. It was not hygenic at all. We took photos of the towels btw. Also, the pool water and jacuzzi water were so dirty ESPECIALLY the jacuzzi water. It is as if it was not being cleaned. If I could give it negative stars, I would. We would NOT be going back!!! I DO NOT recommend this hotel!
Stayed 2 nights in Apr 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

6/10 Okay

Carol

Liked: Staff & service, amenities, property conditions & facilities
The room was lovely however the bathroom could have been cleaner and the shower water was only warm at 9 pm. Also, instead of bath towels there were pool towels in the room.
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

2/10 Terrible

yael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay here. Upon arrival, all of our towels were stained with weird orange colour. We’ve asked to change the towels and we got stained towels again. After two days I saw something under the bedding and after removing the sheets, I’ve discovered I’ve slept on a dry blood stain mattress protector. I asked for the manager on duty and I was told he’s home. I haven’t received a refund on these two horrible nights. Save your money and go elsewhere.
Stayed 6 nights in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

8/10 Good

Glen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

6/10 Okay

Suzanne

Liked: Cleanliness
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

10/10 Excellent

David

Travelled with family
Love the arrangement of the room. Lots of space for relaxing.
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback and we will be looking forward to welcome you back and assure you the best of our services.At your hospitality,Hamid

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service
Poorly prepared room
Stayed 1 night in May 2024
Response from H on 17 May 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your feedback and we are sorry for the service shortfall. We will share the same with the management to prevent from reoccurring.At your hospitality,Hamid

10/10 Excellent

Tayler

Quick overnight stay. Pool/hot, breakfast, and rooms were amazing. Definitely staying there again
Stayed 1 night in May 2024
Response from H on 8 May 2024
Dear valued guest,Thank you for sharing your positive feedback, while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Paul Karen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from H on 8 May 2024
Dear valued guest,Thank you for sharing your positive feedback, while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from H on 8 May 2024
Dear valued guest,Thank you for sharing your positive feedback, while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was really nice with a awesome slide
Stayed 1 night in May 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

6/10 Okay

Miranda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

8/10 Good

Carol

Business traveller, Travelled with group
Liked: Amenities
The ice machine on our floor did not work. Plus, our room was very warm, and we could not turn it down
Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Ronald, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

8/10 Good

Dianne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom Sink does not drain,… Toilet hardly flushes
Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

2/10 Terrible

david

Basic airport hotel - very clean and modern. Good breakfast included, and good shuttle service to the airport. What else can you ask for? Reasonably priced and comfortable. Would stay again.
Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Jignesh

Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

4/10 Poor

Bruce L.

Travelled with family
The shuttle is not a true shuttle later in the evening.
Stayed 1 night in Apr 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your feedback. I am really sorry to hear about the service shortfall during your stay.We will share the same with the team to prevent from reoccurring. Looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Michael

Travelled with family
Large room Clean hotel. easy access to airport and adjacent roadways. Friendly staff. Nice amenities.
Stayed 2 nights in Apr 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its great from the airport
Stayed 1 night in Apr 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

8/10 Good

Adele Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new hotel which was clean and neat. Door slamming and crying child did wake us up. More insulation between rooms and upper floors would help.
Stayed 1 night in Apr 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

4/10 Poor

Ricky

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was the only bright spot in the stay. For the price the hotel had little to offer
Stayed 1 night in Apr 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your feedback. I am really sorry to hear about the service shortfall during your stay.We will share the same with the team to prevent from reoccurring. Looking forward to welcome you back again.At your service,Hamid

2/10 Terrible

Tamara

Travelled with family
Disliked: Staff & service
The lady at front desk was not welcoming at all…miserable even I felt like I inconvenienced her with my check in.
Stayed 1 night in Apr 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your feedback. I am really sorry to hear about the service shortfall during your stay.We will share the same with the team to prevent from reoccurring. Looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Kristina

Stayed 1 night in Mar 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Kervin

Stayed 1 night in Mar 2024
Response from H on 7 May 2024
Dear valued guest,Thank you for taking time to provide us your feedback while staying with us.We will be looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay before my flight. Easy check in, good staff. Will stay again
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Dear valued guest,Thank you for choosing to stay with us. We appreciate your positive feedback.Looking forward to welcome you back.At your service,

8/10 Good

Rumen

Liked: Staff & service
Waiting to long for elevator
Stayed 2 nights in Mar 2024
Response from H on 12 Apr 2024
Dear valued guest,Thank you for choosing to stay with us and providing your positive feedback.Looking forward to welcome you back again.At your service,Hamid

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but breakfast doesn't start until 7 am- not great for an early morning flight .
Stayed 1 night in Mar 2024
Response from Staff on 2 Apr 2024
Dear Sylvia ,Thank you for choosing to stay with us. We appreciate your positive feedback.Looking forward to welcome you back.At your service,