Business Suite, 1 King Bed with Sofa bed, Jetted Tub | Jetted bathtub
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Reviews of Deerfoot Inn & Casino

4 out of 5
Deerfoot Inn & Casino
1000, 11500 - 35 Street SE, Calgary, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 829 out of 1389 reviews" "
Rating 8 - Good. 375 out of 1389 reviews" "
Rating 6 - Okay. 102 out of 1389 reviews" "
Rating 4 - Poor. 48 out of 1389 reviews" "
Rating 2 - Terrible. 35 out of 1389 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer-Marie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away with how great the stay was. The staff were amazing and accommodating. The room was spacious and clean. The pool is so refreshing and nice and warm. Can’t wait to stay again. We used this hotel for my daughters birthday slumber party with her friends and there was more than enough space for everyone. Thanks!!
Stayed 1 night in May 2024

10/10 Excellent

holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 kiddos woth us and they LOVED the pool! Loved that when we walked in always had popcorn they could have!
Stayed 2 nights in May 2024

10/10 Excellent

Dwain

Travelled with family
Outstanding
Stayed 1 night in May 2024

10/10 Excellent

August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was clean and priced well
Stayed 1 night in May 2024

10/10 Excellent

Leanna, Kindersley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pools a bit dirty, staff is great
Stayed 1 night in May 2024

10/10 Excellent

golda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed 1 night. The service was great ans the food was unvelievable. Thw price was good and I wouls recommend this place.
Stayed 1 night in May 2024

8/10 Good

Denis, saskatoon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good priced lota to do nice pool open late and staff always there to chat to
Stayed 2 nights in May 2024
Response from Cheryl - Front Office Manager on 24 May 2024
Dear Denis,Thank you for reviewing us. We're glad you had a comfortable stay with us and that you enjoyed our facility thoroughly. Thanks again for choosing to stay with us. We look forward to welcoming you back.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brian Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Cheryl - Front Office Manager on 24 May 2024
Dear Brian Lee,Thank you for reviewing us. We're glad you had a comfortable stay with us. Thanks again for choosing to stay with us. We look forward to welcoming you back.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was very updated and nice. The restaurant food there was delicious! We had to get a business suite as that’s all that was left and it was sooo fancy and nice!
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did a stay-cation and this was the perfect place, the kids loved the pool and water slide. The rooms were clean and restaurant was great.
Stayed 1 night in May 2024
Response from Cheryl - Front Office Manager on 24 May 2024
Dear Heather,Thank you for reviewing us. We're glad you had a comfortable stay with us and that you enjoyed our facility thoroughly. Thanks again for choosing to stay with us. We look forward to welcoming you back.

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room setting
Stayed 1 night in May 2024
Response from Cheryl - Front Office Manager on 17 May 2024
Dear Henry,Thank you for reviewing us. We're thrilled to see that you loved your beautiful room and that you had a good time with us. Thanks again for sharing your feedback with us. We look forward to serving you again soon.

2/10 Terrible

Zang

Stayed 7 nights in May 2024

10/10 Excellent

Janice

Liked: Property conditions & facilities
Heater even turning it up to warm up room to shower didn’t warm up so skipped shower that morning. We’re elders so we like warm before we shower
Stayed 1 night in May 2024
Response from Cheryl - Front Office Manager on 11 May 2024
Dear Janice,Thank you for sharing your feedback with us. We're glad overall you had a good stay with us. However, we're sorry for the inconvenience you experienced. We will share your review with the concerned team. Thanks again for choosing us. We look forward to seeing you again soon.

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some fantastic artwork displayed in the public areas of the hotel as well as in the rooms. I liked the Tim Hortons coffee in the room as well as the cream for it in the fridge. My complaints about this hotel: 1) The bed was uncomfortably hard; 2) Service in the restaurant was terrible for dinner but was better at breakfast time; 3) Plug-ins were scarce in the room.
Stayed 1 night in May 2024
Response from Cheryl - Front Desk Manager on 9 May 2024
Dear Janice,Thank you for sharing detailed feedback of your stay with us. We're glad you loved the ambiance of our establishment. However, we're sorry for the inconvenience you experienced. We will share your feedback with the concerned team to have them look into it. Thanks again for choosing us. We hope to serve you again so that we can make it up to you.

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Sraff was helpful, courteous.Rooms were quiet and clean. I didnt like the loose sgeet on the mattress instead of fitted, but not an inconvenience. Would stay again. Will atay again.
Stayed 2 nights in May 2024
Response from Cheryl - Front Desk Manager on 9 May 2024
Dear Lyndsey,Thank you for reviewing us. We're thrilled you had a good time while you were staying with us. Thanks again for sharing your feedback. We look forward to seeing you again soon.

10/10 Excellent

Janet

Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front staff. Clean. Comfy bed
Stayed 1 night in May 2024
Response from Cheryl - Front Office Manager on 11 May 2024
Dear Kathleen,We appreciate your feedback of your stay with us. Thanks for sharing with us how much you loved the dedicated service provided by our team, and that you had a good night sleep on your comfy bed. Once again, thank you for choosing us. We look forward to serving you again soon.

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility was conveniently located to the places we planned to visit during our stay. The check-in process was frustrating but overall was a good stay
Stayed 2 nights in May 2024
Response from Cheryl - Front Desk Manager on 5 May 2024
Dear Kirsten,Thank you for sharing your feedback with us. We're glad our location was convenient for you. However, we're sorry for the inconvenience you experienced at check-in. Thanks again for choosing us. We hope to serve you better on your next visit with us.

10/10 Excellent

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Our family loved playing in the pool area.
Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on 4 May 2024
Dear Madelaine,Thank you for sharing your feedback with us. We're thrilled to see that we met also your expectations. Thanks again for choosing to stay with us. We look forward to serving you again soon.

8/10 Good

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 4 May 2024
Dear Cam,Thank you for sharing your feedback with us. We're thrilled to see that we met also your expectations. Thanks again for choosing to stay with us. We look forward to serving you again soon.

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was good clean. We did not have the room cleaned . During our stay. The hotel staff were fantastic with anything we needed. They would bring it to our room right away. They did run out of pillows for the pull out bed. The only thing we did not like were the amount of children what were up at late hours making a mess of the lobby and gathering around. I guess that could be blamed on their parents.
Stayed 3 nights in Apr 2024
Response from Cheryl - Front Desk Manager on 3 May 2024
Dear Albert,We appreciate your detailed feedback of your stay with us. Thank you for sharing your praises regarding our service and facilities. That being said, we're sorry for the inconvenience you experienced. Once again, thank you for choosing us, and we hope to serve you again soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 3 May 2024
Dear Kenneth,Thank you for reviewing us! We're thrilled to see that we were able to meet all your expectations. Thanks again for choosing to stay with us. We look forward to serving you again soon.

10/10 Excellent

Natasha

Stayed 1 night in Apr 2024
Response from Cheryl - Front Office Manager on 19 May 2024
Dear Natasha,Thank you for sharing your feedback with us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing Deerfoot Inn & Casino. We look forward to serving you again soon.

6/10 Okay

Shelayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 3 May 2024
Dear Shelayne,Thank you for sharing your feedback with us. We're sorry as we did not meet all your expectations. We hope you will give us another chance so that we can make it up to you.

10/10 Excellent

lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 28 Apr 2024
Dear Lynn,Thank you for reviewing us. We're glad to see that you loved our facility, especially the cleanliness. We will certainly pass on your praises to our Housekeeping team. Thanks again for choosing us. We look forward to seeing you again soon.

10/10 Excellent

Destiny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized nice rooms
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 24 Apr 2024
Dear Destiny,Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.

8/10 Good

Jody

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 24 Apr 2024
Dear Jody, Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool for our 10 month old and 3 year old. Rooms were clean and staff very helpful. We were supplied a microwave and extra coffee when asked. Flavoured water in lobby was delicious and refreshing. The complementary water and chocolates in room were a nice touch.
Stayed 3 nights in Apr 2024
Response from Cheryl - Front Desk Manager on 24 Apr 2024
Dear Catherine,Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.

10/10 Excellent

Jordan, Lethbridge

Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 10 May 2024
Dear Jordan,We appreciate you sharing your feedback with us. Thank you for the perfect score! It was our pleasure serving you, and we look forward to seeing you again soon.

10/10 Excellent

Vikash, Sparwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 20 Apr 2024
Dear Vikash, Thank you for reviewing us. We're thrilled to see you acknowledging the diligent service provided by our team. Thanks again for choosing to stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Cheryl - Front Office Manager on 10 May 2024
Dear Matthew,We appreciate you sharing your feedback with us. Thank you for the perfect score! It was our pleasure serving you, and we look forward to seeing you again soon.

8/10 Good

Karleen

Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 9 May 2024
Dear Karleen,Thank you for reviewing us. We're thrilled you had a good time while you were staying with us. Thanks again for sharing your feedback. We look forward to seeing you again soon.

10/10 Excellent

Angelina, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing here. Everyone was chill but also very accommodating to us. We were with small children and they loved the hotel, the pool and the restaurant. The rooms were a little outdated.. but other than that, the hotel was amazing. There's nothing in the area for convenience stores or shopping but we weren't looking for that. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on 18 Apr 2024
Dear Angelina,Thank you for sharing your feedback with us. We're glad overall you loved our facility and that your kids had a great time at the pool. We will share your review with our team. Thanks again. We look forward to serving you again soon.

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for the price, the rooms were basic but good for the afforable pricing. we enjoyed the pool and ease of use. We stayed on a Sunday evening and only one restaurant was open. The restaurant was 3/5 stars and not the best, but was inexpensive. We might stay here again but on a different day so that we could experience the different dining options. Casino was clean and well maintained. Overall a good place to stay for a few days but nothing special.
Stayed 1 night in Mar 2024
Response from Cheryl - Front Desk Manager on 18 Apr 2024
Dear Lauren,We appreciate your detailed feedback of your stay with us. Thank you for letting us know how much you liked our establishment. It was our pleasure serving you, and we hope to see you again soon.

8/10 Good

Don & Judy

Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on 9 May 2024
Dear Don & Judy,Thank you for reviewing us. We're thrilled you had a good time while you were staying with us. Thanks again for sharing your feedback. We look forward to seeing you again soon.

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a place to grab a drink, have dinner, see a show, without leaving the property. Only 2 negatives not a lot to do in the surrounding, and rooms are looking a bit dated.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 18 Apr 2024
Dear Andy,Thank you for reviewing us. We're glad to know that you enjoyed our establishment thoroughly. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely at check in and the Mojave restaurant. Pool was perfect for children! Room was clean - smaller than it looked in pictures. Bed was great. Pull out bed needs to be replaced. Overall great place to stay.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 13 Apr 2024
Dear Tammy,Thank you for reviewing us. We're glad to see your feedback and to know how much you loved your stay with us. Thanks again for choosing us. We look forward to serving you again soon.

8/10 Good

Tessa

Travelled with partner
Liked: Amenities
Rented the king business sweet with jacuzzis tub, the jacuzzi was great but the shower didn’t have a long enough curtain so naturally there was a lot of water on the bathroom floor. This suite had his and hers sinks however the one sink did not drain whatsoever. Also found a random item on the floor when I first entered the room, made me wonder if it was cleaned properly.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 18 Apr 2024
Dear Tessa, Thank you for reviewing us. We're thrilled to know that you loved the jacuzzi in your room. That being said, we're sorry for the cleanliness issue you encountered. We will share your feedback with our housekeeping team so that they can look into it. Thanks again for choosing us. We look forward to serving you better on your next visit.

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean / good restaurants
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 13 Apr 2024
Dear Cory,We appreciate your feedback. Thank you for acknowledging the cleanliness and delicious food you experienced at our establishment. It was our pleasure serving you , and we look forward to welcoming you back.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building and staff are amazing
Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on 13 Apr 2024
Dear Brian,Thank you for sharing your feedback with us. We're thrilled to see your amazing review and to know how much you loved the dedicated service provided by our team. Thanks again for your valuable business. We look forward to seeing you again soon.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, but $8.50 for a beer in the Casino. That was a bit Much!!
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 10 Apr 2024
Dear Alfred,Thank you for sharing your feedback with us. We're thrilled to know that you had a good time with us. That being said, we're sorry if you found the Pub at the casino bit expensive. Your feedback will be shared with the concerned team. Thanks again for your patronage. We look forward to welcoming you back.

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like having $50 put on my credit card…and not having it refunded for up to 5 days
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 10 Apr 2024
Dear Sue,Thank you for sharing your feedback with us. We're glad overall you enjoyed your stay with us. That being said, we're sorry for the inconvenience you experienced due to the room deposit. Please know, room deposit is taken in case of any incidentals, and it is released on the same day as of your check out from our end. However, it may take longer sometime depending on your bank, especially if it is a weekend. I hope this helps. Thank again for being our valued guest. We hope to serve you again soon.

6/10 Okay

David

Travelled with family
Noisy fans
Stayed 3 nights in Mar 2024
Response from Cheryl - Front Desk Manager on 10 Apr 2024
Dear David,Thank you for sharing your feedback with us. We're glad overall you had a good time with us. However, we're sorry for the disturbance you experienced due to loud fan. We will share your feedback with the concerned team to have them look into it. Thanks again for bringing this to our attention. We hope to serve you better on your next visit with us.

10/10 Excellent

Nikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Would like to stay there again.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Office Manager on 6 Apr 2024
Dear Nikki,It is so amazing to see your wonderful feedback. Thank you for letting us know how much you enjoyed the diligent service provided by our team. It is always our effort to make our guests feel at home, and your review is a proof that we succeeded in our goal. Thanks again for your patronage. We look forward to serving you again soon.

10/10 Excellent

ARLENE

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 7 Apr 2024
Dear Arlene,Thank you for the perfect score! We're thrilled to see that we were able to meet all your expectations. Thanks again for your valuable business. We look forward to serving you again soon.

10/10 Excellent

Cori

Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on 25 Apr 2024
Dear Cori,Thank you for reviewing us. We're thrilled to see the perfect score! Thank again for letting us know how much you loved our establishment. We appreciate you acknowledging us and look forward to serving you again soon.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheryl - Front Office Manager on 6 Apr 2024
Dear Debbie,Thank you for reviewing us. We're thrilled to see your feedback. Thanks again for choosing us. We look forward to welcoming you back.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and fitness center were enjoyed. Noise level in hallways elevates around weekend stays.
Stayed 9 nights in Mar 2024
Response from Cheryl - Front Office Manager on 5 Apr 2024
Dear James,We appreciate you for sharing your feedback with us. Thank you for letting us know how much you enjoyed your time at the fitness center and at the pool. That being said, we're sorry as you experienced disturbance due to noise in the hallways. We appreciate your patronage and look forward to welcoming you back.

2/10 Terrible

Lisa Day

Travelled with family and small children
I didn't stay at Deerfoot Hotel, I was over booked and they couldn't find my reservation, so I did not stay there. It took so long for them staff to figure it out and there were no rooms available for me. I was sent to ServicePlus. The first night there my grand daughter got bit by bedbugs, and the second night I was switched to another room.
Stayed 2 nights in Mar 2024