Outdoor pool, a heated pool, open 8:30 AM to 11:00 PM, pool umbrellas

Reviews of Carriage House Hotel & Conference Centre

3.5 out of 5
Carriage House Hotel & Conference Centre
9030 Macleod Trail South, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1208 out of 1890 reviews" "
Rating 8 - Good. 457 out of 1890 reviews" "
Rating 6 - Okay. 129 out of 1890 reviews" "
Rating 4 - Poor. 58 out of 1890 reviews" "
Rating 2 - Terrible. 38 out of 1890 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance to Stage West.
Stayed 1 night in May 2024

10/10 Excellent

Morris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have preferred comfort height toilets and grab in bathtub.
Stayed 5 nights in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 14 May 2024
Hi Lynn,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us. Thank you for also offering us your thoughts on how we could possibly make your stay even more comfortable. It would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

Twyla

Liked: Cleanliness, staff & service, amenities
The toilet didnt work and the tub was plugged, but other than that the staff was lovely. We booked a king sized room and got a queen so they gave us a bunch of food vouchers. They didnt notify us the pool and hottub would be out of commission for the last morning of our stay but the steam room was incredible. Will definitely go back.
Stayed 2 nights in May 2024

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that inspite of serving over 1900 for earlier Mother's Day brunch we still had fabulous food and service for dinner.
Stayed 1 night in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 May 2024
Hi there Gilbert,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and staff
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 May 2024
Hi Jody,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Jody

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady is very helpful
Stayed 2 nights in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 May 2024
Hi Jody,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Breakfast buffet was good.
Stayed 2 nights in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 May 2024
Hi Megan,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 13 May 2024
Thanks for rating your stay with us, Walter. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

John Jigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 May 2024
Thanks for rating your stay with us, John Jigo. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay when in Calgary every one so friendly and welcoming
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 11 May 2024
Hi Nancy,Thank you for posting your online review. We are glad that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Adrienne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 May 2024
Thanks for rating your stay with us, Adrienne. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice, the staff at the front desk were great. The buffet breakfast was fantastic!
Stayed 1 night in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 10 May 2024
Hi Justin,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, pools, peanuts pub outside terrace, great breakfast, awesome beds!
Stayed 1 night in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 10 May 2024
Hi Lee,Thank you so much for choosing to stay with our locally owned and operated property. We are thrilled that we were able to exceed your expectations during your stay and we would love to host you again the next time you’re in Calgary.Thanks for posting and sharing your recommendation.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 10 May 2024
Thanks for rating your stay with us, Lisa. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely dissatisfied with the room. We were put by elevator and the bed is very loud and squeaky.
Stayed 1 night in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 9 May 2024
Hi Chris,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

6/10 Okay

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didnt flush properly, shower hose has a leak in it so it flooded the bathroom floor everytime. Only had 1 towel, face cloth, 1 hand towel, 1 soap, 2 people staying in this room. Food was good
Stayed 3 nights in May 2024
Response from Travis, Carriage House Hotel & Conference Centre on 7 May 2024
Hi Shannon,Thank you for posting your online review and mentioning some items for us to look into. We will be sure to follow up with our Engineering & Housekeeping Teams so they can be corrected.We do hope that you'll give us another chance to 'wow' you in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with lots of amenities. Rooms are good size and clean and comfortable. The staff are so welcoming and any requests are promptly taken care of.
Stayed 4 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 7 May 2024
Hi there Deborah,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peanuts lodge had great food. Heated pool was a perk. Location was great with lots of food options.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 3 May 2024
Hi Dana,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 30 Apr 2024
Hi Yi,Thank you for posting your online review. We are happy to hear that you enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

Kaytlin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Other than children screaming a bunch Saturday night the stay was fine. Small bathroom.
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 30 Apr 2024
Thanks for rating your stay with us, Kaytlin. We are glad that you enjoyed your time at the hotel, and we apologize for the screaming children you had staying around you. We do hope you dialed '0' from your guest room to let our Front Desk know, so we could address the issue immediately.We look forward to welcoming you back soon.

10/10 Excellent

Shelley, Medicine Hat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast good & service great but they use to have bacon & last 2 times only sausage. Wish go back to having both. But had veal cutlets for dinner best I have had in yrs years outstanding.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 30 Apr 2024
Hi Shelley,Thank you so much for taking the time to post your online review, and providing us with your feedback. We are happy to hear that you enjoyed our food & beverage offerings and the service that our amazing colleagues provide.Thank you for your feedback regarding our breakfast buffet offerings. As a new initiative this year, we are varying our bkfst options from day to day to ensure that multiple night guests have a variety of options from day to day. There are multiple mornings per week that bacon or sausage are offered, as well as different pastries, waffles or pancakes, etc.We look forward to welcoming you back to the hotel again soon!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 30 Apr 2024
Hi Christopher,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
A girls weekend away
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 29 Apr 2024
Thanks for rating your stay with us, April. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying here for a hockey tournament and it was near the arena. I really like the hot breakfast in the morning. I didn't use the pool because it's outside and the weather still isn't great in april.
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 29 Apr 2024
Hi Diane,We are glad that you enjoyed staying with us, but we wish you would have tried out our year-round, heated, outdoor pool & hot tub. They are perfect in cool temperatures.Maybe we'll get a chance to welcome you back to the hotel again so you can try them out.Thanks for posting!

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 29 Apr 2024
Thanks for rating your stay with us, Mona. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was way too hot but the pool and hot tub were great!
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Apr 2024
Hi Tyler,We apologize that your guest room was too hot when you arrived. We have mentioned this to our Housekeeping team to address moving forward. Thank you for letting us know. We're thrilled to hear that you enjoyed spending some time in our year-round, heated outdoor pool & hot tub, and we hope to welcome you back the next time you are in Calgary.

10/10 Excellent

Klaus, Fort Saskatchewan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Staff and Service. Everyone is very friendly. Easy check-in.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Apr 2024
Thank you for sharing your online review and recommendation, Klaus.We are so glad to hear that you enjoyed your stay with us, especially our amazing colleagues that strive to make every guests stay as perfect as it can be.Thanks for taking the time to post and we look forward to welcoming you back to the hotel again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Apr 2024
Thanks for rating your stay with us, Kathy. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Klarissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a few days; very comfortable and clean room. Staff was incredibly friendly and helpful! Some reviews complained about the breakfast, but we found the breakfast to be a very nice, complimentary hotel breakfast. It’s no eggs Benedict but it’s far better than cold boiled eggs and yogurt.
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 26 Apr 2024
Hi Klarissa,Thanks for posting about your experience while staying with us. We are very happy to hear that you enjoyed our complimentary full, hot breakfast buffet for up to two registered guests. We do our best at offering an abundance of options (eggs, hash browns, sausage or bacon, pancakes, waffles or French toast, fresh-cut fruit, cereal, fresh baked pastries, and more.....).We hope to welcome you back to the hotel again soon.

8/10 Good

Jackelyn, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I love that it has a number of places to eat right in the facility
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 30 Apr 2024
Thank you for choosing to stay at our locally owned property, Jackelyn.We're thrilled to hear that you enjoyed the amenities and facilities that our hotel has to offer including four unique dining options. We look forward to welcoming you back to the hotel the next time you are in Calgary.

10/10 Excellent

Boyd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here regularly, usually 3-6 days a month for work in the city. It’s my go to hotel now.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Hi there Boyd,Thank you for continuing to stay with us. We are happy to hear that we continue to exceed your expectations.We look forward to hosting you again during your next trip to Calgary.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and safe place to stay.
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Hi Melissa,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Thanks for rating your stay with us, Tom. We are glad that you enjoyed the location of the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 23 Apr 2024
Thanks for rating your stay with us, Christian. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Bo

Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Thanks for rating your stay with us, Bo. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Jocelyn

Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 May 2024
Thanks for rating your stay with us, Jocelyn. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

2/10 Terrible

shawna

Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 12 May 2024
Hi there Shawna,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Shafiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 22 Apr 2024
Thanks for rating your stay with us, Shafiq. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

2/10 Terrible

Sierra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible since Reno. Found hair in my bed and there is like 0 light in the room
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 20 Apr 2024
We are sorry to hear that you did not enjoy your stay with us, Sierra.We will definitely be sharing your review with our Housekeeping Department, and we hope that you also mentioned this to our Front Desk colleagues as soon as you found this so that we could assist in having the issue rectified right away.Thank you for sharing your feedback, and we hope that you'll give us another opportunity to impress you again in the future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 May 2024
Thanks for rating your stay with us, Marc. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable rooms. Great little pub
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 20 Apr 2024
Hi Shelley,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed at this property for years, but it is equally as good as when I stayed here last. The only thing I would mention is that the towels in the washroom were rather rough and smelled of bleach. And the body wash dispenser on the wall. Leaked continuously.
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 20 Apr 2024
Hi Vince,We are thrilled that you enjoyed your stay with us, and thank you for taking the time to provide us with your feedback. Thank you for also mentioning the towels you had in your bathroom. We are striving to get better at what we do each day, and your feedback allows us to focus on some areas of opportunity. Thanks for staying with us.

10/10 Excellent

Karen

Travelled with group
Stay was wonderful as always. Only complaint is condition of parking lot. Resurfacing and line painting of stalls would be an asset.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Apr 2024
Thank you for continuing to choose to stay with us, Karen. We are glad to hear that you enjoyed your stay once again. Thank you for your feedback regarding the parking lot. We will certainly pass your feedback along to the main stakeholders of the hotel. We look forward to seeing you again soon!

2/10 Terrible

Chad

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Both restaurants on the property were closed. The AC unit in the room was incredibly noisy, and there were no power outlets on the desk for charging or plugging in a laptop. There's also no documentation on how to join their wifi network. Also, I could hear my neighbours "exercising" next door quite clearly.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Chad,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

10/10 Excellent

Swola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 7 May 2024
Thanks for rating your stay with us, Swola. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Ben, COWLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 7 May 2024
Thanks for rating your stay with us, Ben. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity to everything and also the number of restaurants on site. With that said, we didn't get a chance to use the restaurants.
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Apr 2024
Hi Caroline,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel again soon, and hopefully with time to try one or two of our four on-site restaurants. Thanks for posting!

6/10 Okay

Nolan

Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 6 May 2024
Thanks for rating your stay with us, Nolan. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Angie. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Kat. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.