Outdoor pool, a heated pool, open 8:30 AM to 11:00 PM, pool umbrellas

Reviews of Carriage House Hotel & Conference Centre

3.5 out of 5
Carriage House Hotel & Conference Centre
9030 Macleod Trail South, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1189 out of 1858 reviews" "
Rating 8 - Good. 450 out of 1858 reviews" "
Rating 6 - Okay. 126 out of 1858 reviews" "
Rating 4 - Poor. 58 out of 1858 reviews" "
Rating 2 - Terrible. 35 out of 1858 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
A girls weekend away
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 29 Apr 2024
Thanks for rating your stay with us, April. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying here for a hockey tournament and it was near the arena. I really like the hot breakfast in the morning. I didn't use the pool because it's outside and the weather still isn't great in april.
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 29 Apr 2024
Hi Diane,We are glad that you enjoyed staying with us, but we wish you would have tried out our year-round, heated, outdoor pool & hot tub. They are perfect in cool temperatures.Maybe we'll get a chance to welcome you back to the hotel again so you can try them out.Thanks for posting!

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was way too hot but the pool and hot tub were great!
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Apr 2024
Hi Tyler,We apologize that your guest room was too hot when you arrived. We have mentioned this to our Housekeeping team to address moving forward. Thank you for letting us know. We're thrilled to hear that you enjoyed spending some time in our year-round, heated outdoor pool & hot tub, and we hope to welcome you back the next time you are in Calgary.

10/10 Excellent

Klaus, Fort Saskatchewan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Staff and Service. Everyone is very friendly. Easy check-in.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Apr 2024
Thank you for sharing your online review and recommendation, Klaus.We are so glad to hear that you enjoyed your stay with us, especially our amazing colleagues that strive to make every guests stay as perfect as it can be.Thanks for taking the time to post and we look forward to welcoming you back to the hotel again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 28 Apr 2024
Thanks for rating your stay with us, Kathy. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Klarissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a few days; very comfortable and clean room. Staff was incredibly friendly and helpful! Some reviews complained about the breakfast, but we found the breakfast to be a very nice, complimentary hotel breakfast. It’s no eggs Benedict but it’s far better than cold boiled eggs and yogurt.
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 26 Apr 2024
Hi Klarissa,Thanks for posting about your experience while staying with us. We are very happy to hear that you enjoyed our complimentary full, hot breakfast buffet for up to two registered guests. We do our best at offering an abundance of options (eggs, hash browns, sausage or bacon, pancakes, waffles or French toast, fresh-cut fruit, cereal, fresh baked pastries, and more.....).We hope to welcome you back to the hotel again soon.

10/10 Excellent

Boyd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here regularly, usually 3-6 days a month for work in the city. It’s my go to hotel now.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Hi there Boyd,Thank you for continuing to stay with us. We are happy to hear that we continue to exceed your expectations.We look forward to hosting you again during your next trip to Calgary.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and safe place to stay.
Stayed 1 night in Feb 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Hi Melissa,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Thanks for rating your stay with us, Tom. We are glad that you enjoyed the location of the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 23 Apr 2024
Thanks for rating your stay with us, Christian. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Bo

Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 24 Apr 2024
Thanks for rating your stay with us, Bo. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Shafiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 22 Apr 2024
Thanks for rating your stay with us, Shafiq. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

2/10 Terrible

Sierra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible since Reno. Found hair in my bed and there is like 0 light in the room
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 20 Apr 2024
We are sorry to hear that you did not enjoy your stay with us, Sierra.We will definitely be sharing your review with our Housekeeping Department, and we hope that you also mentioned this to our Front Desk colleagues as soon as you found this so that we could assist in having the issue rectified right away.Thank you for sharing your feedback, and we hope that you'll give us another opportunity to impress you again in the future.

8/10 Good

shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable rooms. Great little pub
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 20 Apr 2024
Hi Shelley,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed at this property for years, but it is equally as good as when I stayed here last. The only thing I would mention is that the towels in the washroom were rather rough and smelled of bleach. And the body wash dispenser on the wall. Leaked continuously.
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 20 Apr 2024
Hi Vince,We are thrilled that you enjoyed your stay with us, and thank you for taking the time to provide us with your feedback. Thank you for also mentioning the towels you had in your bathroom. We are striving to get better at what we do each day, and your feedback allows us to focus on some areas of opportunity. Thanks for staying with us.

10/10 Excellent

Karen

Travelled with group
Stay was wonderful as always. Only complaint is condition of parking lot. Resurfacing and line painting of stalls would be an asset.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Apr 2024
Thank you for continuing to choose to stay with us, Karen. We are glad to hear that you enjoyed your stay once again. Thank you for your feedback regarding the parking lot. We will certainly pass your feedback along to the main stakeholders of the hotel. We look forward to seeing you again soon!

2/10 Terrible

Chad

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Both restaurants on the property were closed. The AC unit in the room was incredibly noisy, and there were no power outlets on the desk for charging or plugging in a laptop. There's also no documentation on how to join their wifi network. Also, I could hear my neighbours "exercising" next door quite clearly.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Chad,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity to everything and also the number of restaurants on site. With that said, we didn't get a chance to use the restaurants.
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 18 Apr 2024
Hi Caroline,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us. It would be a pleasure to welcome you back to the hotel again soon, and hopefully with time to try one or two of our four on-site restaurants. Thanks for posting!

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Angie. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Kat. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Staff are extremely cheerful and pleasant to deal with
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Randy,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

6/10 Okay

Thomas

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Thomas,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Grant. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean and easy to get at. 3 restaurants right in the hotel and many more around. Will definitely stay there again soon.
Stayed 3 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Stephane,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Taesoon, Taber

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Taesoon,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Jackelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, I stay here whenever I’m in Calgary. The front desk staff are so friendly
Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Jackelyn,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff excellent. Polite and efficient.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there David,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Thanks for rating your stay with us, Erwin. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Donna Lynn

Stayed 2 nights in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 27 Apr 2024
Thanks for rating your stay with us, Donna Lynn. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, David. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

4/10 Poor

Miranda

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was in proximity to an appointment that was early morning. Being from out of town and the snowy weather we just choose this one. The front desk woman was so aloof and didn't answer any of my questions or concerns of being placed next to elevator so my husband could rest after minor surgery. She lied and said that was the only room left in the entire hotel. This is NOT the customer service I am accustomed to and would never recommend this hotel based on this situation alone.
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Miranda,Thank you for choosing to stay with us. We apologize for the challenge that you experienced during your recent stay with us. We will definitely be looking into what took place, and how we can get better in the future. Thank you for bringing this to our attention and we hope that you’ll give us another opportunity to surpass your expectations in the future.

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated with many restaurant choices, excellent staff at all. Amenities amazing. It’s like a huge hotel but small enough. To be first class
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Bill,Thank you so much for choosing to stay with our locally owned and operated property. We are thrilled that we were able to exceed your expectations during your stay and we would love to host you again the next time you’re in Calgary.Thanks for posting and sharing your recommendation.

10/10 Excellent

Debra

Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 23 Apr 2024
Thanks for rating your stay with us, Debra. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home
Stayed 1 night in Apr 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Gilbert,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great people
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Thanks for rating your stay with us, Kim. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Thanks for rating your stay with us, Kirsten. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Carriage House has been an independent hotel staple in Calgary for decades. Unfortunately, the rooms are a bit tired, the bathroom cramped and weird in layout. The Heating/AC groans and makes noise so it keeps you awake (in our room). Staff is awesome, and restaurants are good. It isn't what it used to be, but it's good.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi Scott,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

10/10 Excellent

Shannon, Golden

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to all my favourite areas in Calgary
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Shannon,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Pattie Ervin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasant, clean great area to stay
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Pattie Ervin,Thank you for posting your online review. We are thrilled that you enjoyed your stay with us, and it would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Thanks for rating your stay with us, Harold. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Gaylord

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness,updated, easy access, friendly staff
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi there Gaylord,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

8/10 Good

Amy

Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Thanks for rating your stay with us, Amy. We are glad that you enjoyed your time at the hotel, and we look forward to welcoming you back soon.

8/10 Good

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ran into issues with rowdy neighbours but staff dealt with the issue and the rest of the stay was excellent. They offered a fantastic breakfast buffet with great staff in the restaurant.
Stayed 2 nights in Dec 2023
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi there Leon,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Andrea, Edmonton

Liked: Property conditions & facilities
Rude staff at times.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 8 Apr 2024
Hi Andrea,Thank you for choosing to stay with us. We apologize for the challenge that you experienced during your recent stay with us. We will definitely be looking into what took place, and how we can get better in the future. Thank you for bringing this to our attention and we hope that you’ll give us another opportunity to surpass your expectations in the future.

4/10 Poor

Rashmi

Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 17 Apr 2024
Hi there Rashmi,Thanks for rating your recent stay with us. It appears that we may have missed the mark on achieving your expectations. We would very much like to know what we could have done better to make your stay more enjoyable. Please feel free to contact our management team at your convenience. Your feedback will help us elevate our level of service moving forward.Thank you, and we hope to welcome you back to the hotel the next time you are in Calgary.

10/10 Excellent

Boyd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here regularly since the pandemic, at first due to the proximity to our new offices but it is just so convenient and comfortable. The hot tub and pool are awesome outdoor amenities in the winter and there are several dining options onsite as well as nearby.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there Boyd,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but room walls pretty thin. Could hear neighbours clear as day at 3am and again at 8am.
Stayed 1 night in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Nicole,Thank you for posting your review. We are sorry that we did not meet your expectations during your recent stay with us. We will certainly be using your feedback to evaluate ways that we can get better at the hospitality that we offer.We hope that you’ll give us another opportunity to surpass your expectations in the future.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying at the Carriage House. They upgraded our room and made sure to put all out of town family on the same floor which was greatly appreciated. The rooms have been recently renovated and the beds were comfortable. The only thing that wasn't 5 star was the breakfast....it was okay just not great.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi Carol,Thank you for posting your online review. We are thrilled that we were able to have your family staying on the same floor as you. Thanks for staying with us. It would be a pleasure to welcome you back to the hotel again soon.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Reasonable price.
Stayed 2 nights in Mar 2024
Response from Travis, Carriage House Hotel & Conference Centre on 25 Mar 2024
Hi there William,Thank you for choosing to stay with us. We are so happy to hear that we exceeded your expectations.We hope to host you again during your next trip to Calgary.