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Reviews of Best Western Plus Suites Downtown

2.5 out of 5
Best Western Plus Suites Downtown
1330 8th Street S.W., Calgary, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 422 out of 1016 reviews" "
Rating 8 - Good. 366 out of 1016 reviews" "
Rating 6 - Okay. 116 out of 1016 reviews" "
Rating 4 - Poor. 64 out of 1016 reviews" "
Rating 2 - Terrible. 48 out of 1016 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

May Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great place to stay.
Stayed 2 nights in May 2024
Response from Gfd on 27 May 2024
Thank you, May Anne, for your wonderful review!We are happy you enjoyed your stay.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice had a burnt popcorn smell that was coming from microwave other that that not bad at all
Stayed 2 nights in May 2024
Response from Gfd on 26 May 2024
Thank you, William, for your review!We appreciate your feedback.

8/10 Good

Taylor Liam

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Gfd on 27 May 2024
Thank you, Taylor, for your review!We appreciate your feedback.

10/10 Excellent

Gargiv

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quite , easy to reach other nearby area, friendly staff
Stayed 1 night in May 2024
Response from Gfd on 26 May 2024
Thank you, Gargiv. For your wonderful review!We appreciate your feedback.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Calgary
Stayed 1 night in May 2024
Response from Gfd on 23 May 2024
Thank you, Alexander, for your wonderful review!We appreciate your feedback.

6/10 Okay

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
The agent called my room # out loud with lobby full of people. 8p0
Stayed 3 nights in Apr 2024
Response from Gfd on 24 May 2024
Thank you, Patricia, for your review!We apologize for this, clerks are supposed to state your room number is on your key envelope.

6/10 Okay

Ronald, Moncrieff

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was very spacious, we appreciated the small kitchen area with excellent utensils, crockery, etc. All in all, a very comfortable room. Our first experience of paper plates and plastic cutlery at breakfast, a surprise. Some distance to the centre of the city, our choice when booking, but unaware of the rather unsafe area between hotel and the safer city area.
Stayed 3 nights in May 2024
Response from Gfd on 22 May 2024
Thank you, Ronald, for your review!We are happy to learn you found our suites spacious and well stocked.We are 7 to 10 minutes away from the LRT, which is free in the downtown core. Our staff would have been more than helpful providing this information when asked.We serve a free complimentary hot continental buffet breakfast. We utilize compostable plates and cutlerry. We are not a fully fledged restaurant and therfore does not have the facilities of a restaurant to provide a table service breakfast.Our area has many restaurants that provide this service within a walking distance and one restaurant is across the street that provides discounts for our guests.Thank you for your review.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from gfd on 21 May 2024
Thank you, Jacqueline, for your review!We appreciate your feedback.

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place is gross
Stayed 1 night in May 2024
Response from gfd on 21 May 2024
Thank you, Andrew, for your review!The room you booked stated specifically is located on the second floor, if you wanted a higher floor, please choose another room type.We appreciate your feedback.

10/10 Excellent

Zhenyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good option for the downtown area
Stayed 1 night in May 2024
Response from Gfd on 21 May 2024
Thank you, Zhenyu, for your wonderful review!We are glad you liked our location with its close proximity to major highways, shopping, and entertainment venues. We appreciate your feedback.

8/10 Good

Amarjit

Business traveller
Liked: Amenities
The suite needs to be updated but was a nice place to stay the weekend and staff were really good
Stayed 1 night in May 2024
Response from Gfd on 21 May 2024
Thank you, Amarjit, for your review!We apologize that you missed our renovation signs at the property. We currently have 2 floors that should be turned for occupany late June. We will resume renovations in September after labour day weekend.We are happy you liked our staff.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel downtown with convenient parking for a fee. There are lots of places near by and 17th Ave is only a short walk away. If you’re looking to be closer to all the action and don’t mind downtown traffic, this hotel is a great choice.
Stayed 2 nights in Apr 2024
Response from Gfd on 20 May 2024
Thank you, Michael, for your wonderful review!We are glad to learn that you liked our location with its close proximity to major highways, shopping, and entertainment venues. We appreciate your feedback.

10/10 Excellent

Clarissa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 3 nights in Mar 2024
Response from Gfd on 19 May 2024
Thank you, Clarissa, for your review!We appreciate your feedback.

8/10 Good

Joao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Gfd on 19 May 2024
Thank you. Joao, for your review!We appreciate your feedback.

10/10 Excellent

Ronnie

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Gfd on 19 May 2024
Thank you, Ronnie, for your review!We appreciate your feedback.

8/10 Good

RAVI

Travelled with family
Liked: Staff & service, amenities
.
Stayed 1 night in May 2024
Response from Gfd on 16 May 2024
Thank you, Ravi, For your review!

10/10 Excellent

Jinwoo, Fort Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff. Light breakfast also convenient.
Stayed 1 night in May 2024
Response from Gfd on 15 May 2024
Thank you, Jinwoo, for your wonderful review!We appreciate your feedback.

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from gfd on 14 May 2024
Thank you, Logan, for your review!We appreciate your feedback.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, large rooms, clean, easy check in and check out
Stayed 1 night in May 2024
Response from Gfd on 13 May 2024
Thank you, Christine, for your review!We appreciate your feedback regarding our staff, our suites and the cleanliness of the suite.

8/10 Good

James, Highland Village

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under renovation. Limited access and equipment and fencing.
Stayed 2 nights in May 2024
Response from Gfd on 12 May 2024
Thank you, James, for your review!I am unsure what you mean limited access. All areas of hotel are accessible except floors, 9,8 and 7 which are currently under renovation.

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean hotel
Stayed 4 nights in May 2024
Response from gfd on 13 May 2024
Thank you, Juliana, for your nice review!We are happy to learn you found our staff nice and clean rooms.

10/10 Excellent

Ruby

Stayed 2 nights in May 2024
Response from Gfd on 27 May 2024
Thank you, Ruby, for your great review!

8/10 Good

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and nice staff.
Stayed 1 night in May 2024

8/10 Good

Kelly, Danville

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location, very friendly staff. Fire alarm going off first night not good . Looking forward to the renovations
Stayed 4 nights in Apr 2024
Response from Gfd on 4 May 2024
Thank you, Kelly, for your review!

8/10 Good

Larry, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. It could have been warmer. Construction in hotel plus area next door distracted a bit from the property. Staff was friendly and helpful and room was spacious, quite and comfortable.
Stayed 2 nights in Apr 2024
Response from Gfd on 2 May 2024
Thank you, Larry, for your review!We are happy you had a good stay.

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated in a noisy street. A renovation is going on. I hope that the hotel will place double glass. Breakfast was excellent and the reception would help with all our questions. We enjoyed our stay, not far from the trainstation with a free ride downtown.
Stayed 2 nights in Apr 2024
Response from Gfd on 2 May 2024
Thank you, Max, for your review!We have posted our renovations on Expedia, the noise is during business hours from 9 to 4 pm. We will be replacing all windows next year after the construction is complete.We are happy you found our staff friendly and enjoyed our free complimentary hot continental buffet breakfast.

10/10 Excellent

Lindsay, St Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gfd on 2 May 2024
Thank you, Lindsay, for your great review!

10/10 Excellent

Barrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Nice, freshly renovated rooms.
Stayed 1 night in Apr 2024
Response from Gfd on 30 Apr 2024
Thank you, Barrett, for your wonderful review!We are happy you liked our newly renovated suite.

8/10 Good

Lavea

Stayed 3 nights in Apr 2024
Response from Gfd on 19 May 2024
Thank you, Lavea, for your review!We appreciate your feedback.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great updated room. Nice staff. Free parking appreciated.
Stayed 1 night in Apr 2024
Response from Gfd on 29 Apr 2024
Thank you, Lynn, for your review!We are happy you enjoyed our newly renovated suite.

8/10 Good

Mukesh

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Staff & service
Location is good.
Stayed 6 nights in Apr 2024
Response from Gfd on 28 Apr 2024
Thank you, Mukesh, for your review!We are happy to learn you liked our location with its close proximity to major highways, shopping, and entertainment venues.

4/10 Poor

Laith

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff: are amazing, very helpful, and friendly. The hotel: outdated, really noisy because of the construction, no balcony, the breakfast is very basic, NOT sound proof as advertised.
Stayed 2 nights in Apr 2024
Response from gfd on 26 Apr 2024
Thank you, Laith, for your review!Please note, as advised you while staying here, we do not advertise, nor do we have standard rooms with balconies.Our construction notices are posted online and at property including the welcome letters we send you.We do provide a free complimentary hot continental buffet breakfast as advertised. If you prefer a full table service meal, there are many restaurants around the hotel and one directly across the street that can provide you with table service.

10/10 Excellent

GAVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym and great free breakfast.
Stayed 5 nights in Apr 2024
Response from Gfd on 25 Apr 2024
Thank you, Gavin, for your great review!We are happy you liked our newly renovated gym and our free complimentary hot continental buffet breakfast.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy late check in. Front desk excellent
Stayed 1 night in Apr 2024
Response from Gfd on 26 Apr 2024
Thank you, Karen, for your review!We appreciate your kind comments.

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, they were all very helpful and kind. The room was nice and very comfortable. This was a great stay.
Stayed 1 night in Apr 2024
Response from gfd on 7 May 2024
Thank you, Jrdan, for your wonderful review!We are happy you had a wonderful stay.

10/10 Excellent

Donne Rainier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their underground parking, security with card services and the cleanliness of the room we got.
Stayed 3 nights in Apr 2024
Response from Gfd on 22 Apr 2024
Thank you, Donne, for your great review!We are glad to learn you liked our secured underground parking and found our rooms clean.

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gfd on 22 Apr 2024
Thank you, Tammi, for your review!

8/10 Good

Kongnon

Stayed 2 nights in Apr 2024
Response from gfd on 9 May 2024
Thank you, Kongnon, for your review!

8/10 Good

Michael, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is in the midst of renovations. The rooms also have some issues with soft goods - curtains are not all on the track. There are also carpet tacks coming through the carpet outside the bathroom door.
Stayed 1 night in Apr 2024
Response from Gfd on 19 Apr 2024
Thank you, Michael, for your review!We apologize for the incident and as you mentioned, we are currently undergoing major renovations

8/10 Good

Bo

Business traveller
A lot of amenities close by
Stayed 1 night in Apr 2024
Response from gfd on 18 Apr 2024
Thank you, Bo, for your review!We are happy you liked our location with its close proximity to major highways, entertainment venues, and shopping.We appreciate your feedback.

6/10 Okay

Kevin

Stayed 1 night in Apr 2024
Response from gfd on 8 May 2024
Thank you, Kevin, for your review!We would appreciate any feedback regarding your freshly renovated suite.A review without explanation does not help other viewers or the property itself.

8/10 Good

Gem

Travelled with family and small children
Liked: Staff & service, amenities
Nice appartment
Stayed 2 nights in Apr 2024
Response from Gfd on 18 Apr 2024
Thank you, Gem, for your review!We appreciate your feedback.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gfd on 17 Apr 2024
Thank you, Jennifer, for your review!We appreciate your feedback.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Ptoperty is quite dated but clean and room was well equipped. Staff was amazing
Stayed 4 nights in Apr 2024
Response from Gfd on 17 Apr 2024
Thank you, Daniel, for your review!We are happy you found our property well equipped with amazing staff.We are sorry you missed our renovation signs which is currently going on.We have completed 6 floors, another one is coming back within 2 weeks.

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from gfd on 15 Apr 2024
Thank you, Gaganpreet, for your great review!

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Gfd on 13 Apr 2024
Thank you, Sumit, for your review!We appreciate your feedback.

2/10 Terrible

Mansoor

Disliked: Staff & service, property conditions & facilities
The bathroom was broken.
Stayed 2 nights in Apr 2024
Response from Gfd on 13 Apr 2024
Thank you, Mansoor, for your review!Please tell us what is broken in the newly renovated suite.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay.
Stayed 3 nights in Apr 2024
Response from Gfd on 11 Apr 2024
Thank you, Doug, for your review!We appreciate your feedback.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Gfd on 2 May 2024
Thank you, Patricia, for your great review!

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from gfd on 8 Apr 2024
Thank you, Fatima, for your great review!