Outdoor pool, pool umbrellas

Reviews of Holiday Inn Express Calexico, an IHG Hotel

2.5 out of 5
Holiday Inn Express Calexico, an IHG Hotel
2501 Scaroni Road, Calexico, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 780 reviews" "
Rating 8 - Good. 188 out of 780 reviews" "
Rating 6 - Okay. 51 out of 780 reviews" "
Rating 4 - Poor. 51 out of 780 reviews" "
Rating 2 - Terrible. 39 out of 780 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Donald Lee

Travelled with family
Disliked: Amenities
I am trying to check in and there’s no one at the front desk. I got here at 9:30 in the evening on my check in night there’s no one in the front desk. The hotels is under construction and no one answers the phone. There’s two phone number, sir and no one answers. If no one shows up at the front desk in 15 minutes, I want a refund
Stayed 1 night in May 2024
Response from GM on 28 May 2024
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Jorge

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy
Stayed 1 night in May 2024
Response from GM on 24 May 2024
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.

6/10 Okay

Gilberto

Travelled with family
Liked: Amenities
Dirty
Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Alfred, Chula Vista

Previously submitted poor review due to lack of acknowledgement of accident that prevented my arrival.
Stayed 1 night in May 2024
Response from GM on 8 May 2024
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.

8/10 Good

ROSA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
breakfast was mostly yogourt, corn flakes, coffee and some fruit. Sitting at the lobby. Not what I expected of Holiday Inn
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CALEXICO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Property conditions & facilities
Under construction and we had to walk up the stairs to the 3rd floor no working elevator.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Nadia

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The price of the room one night was $298 while the entire property is under construction. It was dirty and room had peeling reglazing, door was not locking.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Salvador

Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

8/10 Good

German

Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Jose M

Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

2/10 Terrible

Irma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go here is a nasty place there was dirty spots on the sheets & carpet smell nasty there was a door in the room connected to another room people yelling all night I couldn’t sleep the elevator wasn’t working and there was a lot of weird people wondering.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Dear Irma,Thank you for bringing this to our attention. We're truly sorry to hear about your experience. Please rest assured that we take your feedback seriously and are taking immediate steps to address the issues you've mentioned.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
No breakfast area. Construction
Stayed 2 nights in Mar 2024
Response from GM on 4 Mar 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

6/10 Okay

Fabiola

Travelled with family
Liked: Cleanliness
Poor acomodations
First of all, you have to drive on a poorly kept road to get to the hotel. Outside the lobby had a bunch of pallets, like some kind of delivery. The elevator was out of order the whole weekend and I was placed on the third floor. No one to help me carry my stuff. Room: Bathtub peeling. Broken fridge knob. Door did not lock properly; at night, I used a door stop that I carry with me and the ironing board.
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

izabel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I didn’t get a receipt for my stay, according to the front desk I will get an email of the receipt but never got one, this is ridiculous and very unprofessional
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

herminio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

4/10 Poor

Adrienne

Disliked: Cleanliness, property conditions & facilities
Room was dirty, mold in bathroom, mold and mildew in shower, bedding was dirty, brown and yellow marks. Elevator was broken, I am disabled and was there for a family funeral. Very disappointed. I paid Expedia in full then was charged again$130, plus $50 incidentals. Charge is still on my card
Stayed 2 nights in Feb 2024
Response from GM on 22 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cesar

Stayed 5 nights in Feb 2024
Response from Melanie on 18 Feb 2024
Dear Cesar,Thank you ever so much for sharing your delightful feedback with us! We're absolutely thrilled to learn that your stay with us was such a positive experience.It brings us immense joy to know that our efforts to create a comfortable and enjoyable atmosphere didn't go unnoticed. We take great pride in providing exceptional service and ensuring our guests feel right at home.Your kind words truly mean the world to us and will serve as encouragement for our entire team. We can't wait to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to let us know.Warmest regards

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024
Response from GM on 10 Feb 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

4/10 Poor

Myrlett

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I didn’t like this place at all. There was a sound all night from the air conditioning or something else and it had a very bad smell.
Stayed 1 night in Dec 2023
Response from GM on 7 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet stay here alot always nice
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

4/10 Poor

Ruth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The AC made a loud rattling noise all night, and we had to have it on cause the room felt and smelled musty. The carpet had stains all over, one of the bathroom towels had yellow stains as well. In the morning when I finally got up I’ve noticed that the mattress had brown stains too. This was reported to the front desk.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Ruben

Business traveller
Liked: Cleanliness
Gym not operable, torn carpets and shower was not too clean
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rasul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and the people were great too🙌
Stayed 2 nights in Jan 2024
Response from GM on 17 Jan 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Kay, Hemet

Liked: Cleanliness, staff & service, property conditions & facilities
always friendly and helpful staff. Hotel is beginning to show wear but they are doing major upgrades. Always clean.
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lucy

Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from GM on 28 Dec 2023
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

4/10 Poor

Gilberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly maintained, dirty bathrooms, no clean up, completely surprised of a bad Holiday Inn.
Stayed 2 nights in Dec 2023
Response from GM on 22 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
This IHG lived up to my expectations. Loved their hot breakfast.
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CALEXICO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Naomi

Liked: Staff & service, property conditions & facilities
Response from GM on 5 Feb 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Hotel could use a refresh
Response from GM on 6 Feb 2024
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

4/10 Poor

Sebastien, Sooke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a renovation
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Carlos

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Maria

Liked: Cleanliness, staff & service
Outside not that clean
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Solid value, helpful staff, quiet and clean.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CALEXICO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CALEXICO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Rosalinda

Stayed 1 night in Nov 2023
Response from GM on 12 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Robert

Travelled with family
The staff was okay. Did not seem like she was happy. The road to property is horrible. I have been down dirt roads that are nicer. But im sure thats on the county. Nice having applebees next to it.
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from GM on 13 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a two full bed room for five people, when I asked the front desk about the accommodation, they quickly corrected their mistake and upgraded me to a bigger room.
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 12 Nov 2023
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

10/10 Excellent

Arlenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 12 Nov 2023
We are so glad to hear that you had an enjoyable experience at our facility! We really pride ourselves on not only having a beautiful property but the fact that we strive to deliver superior service. I want to thank you for taking the time to write your kind review and hope we have the pleasure of serving you again in the future!

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, room comfort
No tenían agua caliente. El baño con una gotera q no dejaba dormir, extremando viejo todo nada recomendable
Stayed 1 night in Nov 2023
Response from GM on 12 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Linda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly bedding and dusty property
Stayed 1 night in Nov 2023
Response from GM on 12 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christian

Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.