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Overall score and ratings

3.9

Good

Rating 5 - Excellent. 18 out of 63 reviews
5 - Excellent 29%
Rating 4 - Good. 26 out of 63 reviews
4 - Good 41%
Rating 3 - Okay. 14 out of 63 reviews
3 - Okay 22%
Rating 2 - Poor. 2 out of 63 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 63 reviews
1 - Terrible 5%

4.0/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
The hotel is clean and well kept, the rooms spacious enough, the bed was very comfortable, and the staff very helpful. Would definitely go back
Stayed 3 nights in Jun 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We have stayed at the Cristal a few times.It's location is great, the rooms are fine, price is great. Its decor is a bit dated, but for us that just adds to the charm. Apart from the price and location the the staff are brilliant. We had a medical issue and reception were really kind and helpful.
Stayed 3 nights in Jan 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Room was clean and comfortable.
Stayed 1 night in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and awesome staff! Had a bad Airbnb experience resulting in early checkout. Armed with my frozen pizza, Cristal staff cooked it for me without hesitation!
Stayed 1 night in Jul 2019

4/5 Good

Stayed 1 night in May 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019