Calakmul Biosphere Reserve Trip

Nice casino but AC didn’t cool very well and the water for the shower was not warm

The Virgin Hotel was clean, and the staff was friendly and attentive throughout our stay. We stayed in the Ruby Tower, and the room layout was great. The bathtub is incredibly deep—you can fully lay down and relax. The rooms were clean and comfortable. I especially liked having a separate sitting area where we could visit with friends, while still being able to close off the bedroom for privacy. The bathroom was enormous, which added to the overall comfort. There are three pools on the property; we only visited one, but it was well maintained. There were plenty of staff around, always available and ready to help. It was also easy to get in and out of the property, and security was consistently present in the parking garage, which made us feel safe.

Always stay here however even though the rooms are non smoking its allowed on the balconies and the smoke goes into the rooms and hallways

The Conrad exceeded our expectations. The hotel was beautiful, impeccably clean, inviting, and exceptionally comfortable. The staff was friendly and attentive throughout our stay, and the pool area was absolutely beautiful. A special thank you to Emilio at the Agave Bar, whose outstanding service and warm personality made our experience even more memorable. He was one of the friendliest servers we’ve ever encountered. Overall, our stay was simply wonderful, and we look forward to returning.

Rooms were clean and no funny smells, my kids enjoyed the pool area, bowling and restaurants!