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We have stayed in the Metropole many times on the last night of our holiday. New to the room was a kettle, tea & coffee. A good from us. We particularly like staying here, because there is a locked garage, so we feel safe leaving things in the car on our final night in France.
Jane
Stayed 1 night in May 2024
Response from P.VDB on 20 May 2024
Dear madam,Thank you for the nice review.Best regards.Philippe
Friendly and informal. Able to have an evening drink at the bar.
Not so good : toilet tiny and the restaurant was closed. The advertised restaurant was a strong reason for choosing this hotel. Potential customers should check this first!
Stuart
Stayed 2 nights in Apr 2024
Response from P.VDB on 18 Apr 2024
Sir,How can you allow yourself such a criticism and so bad rating on our hotel; fectively you should have checked before coming , there has never been a restaurant in hotel METROPOL for 36 years!!! ( this is well specified on the booking platforms ).We look forward to seeing you again in our hotel .Ph.vandenberghe
Very convenient location close to the station and bus depot in Calais. Within walking distance of the town centre. Very friendly and welcoming staff. The availability of secure parking was an attraction but it was also very safe to park on the street outside. Good value for an ivernight stay en route to the UK
Dear Sir,How can you put such a bad review and a bad rating when you have already come 3 times in our hotel .You’ve been dead with the staffWe look forward to never seeing you again.Philippe VANDENBERGHE ( general manager )
Stayed here before and chose this time because I was travelling alone. Feels very safe. Very easy to find. Car parking undercover is payable but safe and secure.
Only downside this time was a noise like something inside the walls, could have been plumbing, don't know.
Mrs S
Stayed 1 night in Mar 2023
Response from P.VDB on 9 Mar 2023
Dear madam,Thank you very much for the friendly review.Pleasure to see you again.Kind regards.Philippe
10/10 Excellent
Kate
1 Mar 2023
Kate
Stayed 1 night in Feb 2023
Response from P.VDB on 3 Mar 2023
Dear madam,Thank you for the notation.Pleasure to see you again.Kind regards.Philippe.
Dear Sir,How can you put a note of 1 out of 5 while your room was a suite of more than 45 m2 with two king size beds, chersterfield living room, wall-mounted flat screen, bathroom and shower, separate toilet, for a rate of 95,19 ! ! I think that given the current context with increases (gas, electricity, food, etc.) the room rate was not very expensive .Have a good day
We have check in hotel 11 pm but as soon as we go to room all lights gone we go asked reception to come check and he said our room have issues with lights so route and behaviour talk to us he refused change room and give money back or do something at least my children scares of darkness and in morning management of hotel just been so nasty and rude as well didn’t do nothing never ever again highly recommend don’t go to rubbish hotel like them just charge you for nothing the took money in hotel from me about tv £3.70 but no electric
So nasty
Marzieh
Response from P.VDB on 9 Jan 2023
Dear Madam, Of course we do not thank you for your bad and partly wrong comment.Indeed, there was an electrical problem (only on the bedside lamps) the rest was working normally also the TV (included in the price of the room).You refused the change of room that was offered to you; you only wanted an additional discount when you already had a discount on the room at the time of booking.You were very rude to the hotel staff (middle finger!!!)Don't worry, we don't want customers like you either.
Lovely old fashioned hotel, we had the suite which was huge and would be ideal for a family. Only suggestion would be to have a fridge in the room but otherwise a great stay.
Well located being almost next door to the railway station and just a short walk into the main town.
John
Stayed 1 night in Dec 2022
Response from P.VDB on 2 Jan 2023
Dear sir,Thank you very much for the nice review.Pleasure to see you again.Kind regards.Philippe.
6/10 Okay
Mike
29 Nov 2022
Liked: Cleanliness, staff & service
Mike
Stayed 2 nights in Nov 2022
Response from P.VDB on 1 Dec 2022
Dear Sir,Sorry I didn’t meet all your expectations.Kind regrads.Philippe.
6/10 Okay
Verified traveller
Travelled with family
27 Nov 2022
Verified traveller
Stayed 1 night in Nov 2022
Response from P.VDB on 28 Nov 2022
Dear guest,Thank you for your notation.Kind regards.Philippe
10/10 Excellent
Peter
27 Nov 2022
Peter
Stayed 1 night in Nov 2022
Response from P.VDB on 28 Nov 2022
Dear sir,Thank you for the nice notation.Kind regards.Philippe.
Convenient just adjacent to new bus station with FREE BUSES in Calais. Railway station a few metres away. Very friendly bi-lingual staff. Newly decorated room with comfortable beds and fantastic new shower. Very quiet area too.
Adrian
Stayed 4 nights in Sep 2022
Response from P.VDB on 6 Sept 2022
Dear sir,Thank you for the very friendly review .Pleasure to see you again.Kind regards.Philippe.
10/10 Excellent
Elizabeth
31 Aug 2022
Elizabeth
Stayed 1 night in Aug 2022
Response from P.VDB on 1 Sept 2022
Dear madam,Thank you very much for your feedback .Kind regards.Philippe.
Our room was small and cramped, the carpet threadbare and there were stains on the wall. The mattress sagged. Not in our opinion a three star hotel.
Libby
Stayed 1 night in Jun 2022
Response from P.VDB on 20 Jun 2022
Dear Customer,
We are sorry we did not meet your expectations, but in we leave your name and your date of stay we could have known which room you were staying in and tried to solve the problems you encountered.
Sincerely.
Philippe.
8/10 Good
Barry
Business traveller
29 May 2022
Liked: Staff & service
Ok for France
Barry
Stayed 1 night in May 2022
Response from P.VDB on 17 Jun 2022
Dear sir,
Thank you for the feedback.
Kind regards.
Philippe.