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Reviews of Jack & Newell Holiday Apartments

4.5 out of 5
Jack & Newell Holiday Apartments
27-29 Wharf Street, Cairns, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 205 out of 275 reviews" "
Rating 8 - Good. 59 out of 275 reviews" "
Rating 6 - Okay. 9 out of 275 reviews" "
Rating 4 - Poor. 1 out of 275 reviews" "
Rating 2 - Terrible. 1 out of 275 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in May 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024

10/10 Excellent

matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Business traveller, Travelled with group
Well Managed
Stayed 3 nights in Jan 2024

10/10 Excellent

jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023
Response from Ken on 11 Nov 2023
Thank you for your nice review and staying with us, we look forward to welcoming you back.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023

4/10 Poor

Alan

Travelled with family
Liked: Room comfort
P&O Cruise Views, not Sea Views.
I booked the last few days of my holiday in a sea view apartment as a way to celebrate, prior to leaving for the UK. Sadly, shortly after check-in and admiring the beautiful views, a gigantic P&O cruise docked directly outside the hotel, resulting in my 'sea views' becoming a view of seemed like a block of flats; to top it off, it stank and was noisy if we went out on the balcony. If the fact that the hotel was fronted by the cruise terminal, and that the view from my apartment was very different to what had been advertised ans sold, I would not be making an issues or this, as I simply would have booked alsewhere. This tainted what should have been ending the holiday with a 'bang'. Very disappointed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023

8/10 Good

Elliot, Mercer Island

Travelled with family, Travelled with partner
Liked: Cleanliness
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023

10/10 Excellent

Helen

Stayed 3 nights in Jun 2023

10/10 Excellent

Danielle, Kaneohe

Stayed 3 nights in Jun 2023

8/10 Good

Sameer

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The property is uniquely located across the Hemingway brewery and Reef Casino and the View are better than those from the the other hotels on Esplanade i.e the Riley , Hilton etc. The apartment are spacious and the parking is very convenient, My pet peeve was about the internet which was intermittent or for a day or two non existent. Property has Gym which is well equipped for me given my bias towards rowing and swimming pool is big enough but do not expect a lap pool as you see in a hotel property. The noise from hemingway on weekends may filter through until 9:30 pm after which it felt silent. All in all a great appointed property with spacious rooms and great view; if they could fix internet and other issues such as TV antennae in living room not working properly , I would have been saying excellent rather than great.
Stayed 4 nights in Jun 2023

10/10 Excellent

Charles Johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property,while dated, was clean and functioned. The managers were supurb and looked after us very well. The idea place for a break
Stayed 4 nights in May 2023

8/10 Good

Marcarla

Stayed 4 nights in Feb 2023
Response from Jodie on 28 Mar 2023
Thanks for your review. We appreciate it.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place everything was first class, absolutely loved staying there.
Stayed 2 nights in Feb 2023
Response from Jodie on 28 Mar 2023
Thank you for this great review, we really appreciate it. We are glad to read that you enjoyed your stay with us.

10/10 Excellent

Zurab

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great: rooms, beds, bathrooms, and so on. I liked everything.
Stayed 3 nights in Feb 2023
Response from Jodie on 28 Mar 2023
Thank you for your kind review. We are glad to read that you enjoyed your stay with us.

8/10 Good

john

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property in terrific spot , some maintenance issues (replacement oven water leaks in shower, limited hot water in kitchen) needing to be addressed if demanding/expecting top dollar

10/10 Excellent

Andrew Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff very quiet very good pool
Stayed 3 nights in Nov 2022
Response from Jodie on 24 Nov 2022
We very much appreciate your comments regarding your stay at the Jack & Newell we so pleased you enjoyed your stay and found the staff and service great. We hope to see again soon!

6/10 Okay

Cirsty

Liked: Amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Seemab

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to everything. Very quiet location. The apartment size was good. Good views from the balcony. The reception staff was awesome.
Stayed 4 nights in Dec 2021
Response from Jodie on 11 Jan 2022
Hi Seemab, we very much appreciate your comments regarding your stay at the Jack & Newell I am so pleased you enjoyed your stay and found the staff and service great. We hope to see again soon!

8/10 Good

hui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, we booked 2 apartments was expecting ocean view. However, one of the apartment in level 3 with no view at all. A bit disappointed.
Stayed 4 nights in Jan 2022
Response from Jodie on 7 Jan 2022
Thank you for taking the time to tell us about your experience. Your booking was for 2x 2 Bedroom Standard Apartments unfortunately these rooms do not have views, at the time you made your booking our water view apartments were fully booked over christmas & new year, we did complimentary upgrade one of your apartments to a water view room due to a last minute cancellation it was unfortunate that we could not upgrade your 2nd booking due to availability. Please accept our sinserest apologies for your disappointment & thank you again for staying with us we do hope to see you again in the near future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great quiet location but still close enough to walk to everything we needed. Beautiful apartment and building
Stayed 3 nights in Sep 2021

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Well equipped. We had to wait to long to get into our room. 1 1/2 hours after we were meant to check in. Problems with lack of staff.
Stayed 2 nights in Jan 2021

6/10 Okay

Joanne

Travelled with family
Disappointed & underwhelmed
We have stayed several times in Cairns & I regret booking this apartment. We booked a 2 Bedroom Waterview Apartment, choosing this option because of the photos & reviews. I now believe we were given a 2 Bedroom Standard Apartment, room #403. While the couple that manage the rentals were pleasant the apartment, views & location left us disappointed. Please see my photos of our ‘view’, balcony (no glass panels as expected), bathrooms were tired, cupboard door missing in kitchen. The location is also not as ideal as we expected, Cairns is sadly less than vibrant with many closed shops & restaurants and major road work on the Esplanade. If you need pool towels make sure you arrange to pick them up during office hours as they are stored in the garage, not available on your apartment. I think if you compare my photos to our expected water view apartment booked you can understand our disappointment. I also feel ripped off as we paid a higher rate & got the lower tiered apartment.
Balcony view
Balcony view
Balcony
Balcony
Stayed 7 nights in Oct 2020

10/10 Excellent

Alan, Southport Qld

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In a great location, spacious apartment , value for money
Stayed 5 nights in Oct 2020
Response from Jodie on 19 Oct 2020
Thank you very much for your kind words. We really appreciate it. Regards Jodie

10/10 Excellent

Yogesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Excellent
Stayed 2 nights in Mar 2020
Response from Jodie on 18 Mar 2020
Thank you. We are glad you enjoyed your stay. Regards Jodie

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Air condition not working inside the suite No air condition in the floors and lift area
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious unit. The staff very helpful and accommodating.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice appartment, clean, facilities looked almost brand new. Very close to everything. 10 minutes walk to Safeway, the reef terminal, restaurant and night market. Receptionists very helpful. Even allowed us to keep the appartment till 12am. Only negative, only got 4 sets of shampoo/conditioner for a group of 6 people for a 3 day trip. Will definitely come back next time
Stayed 2 nights in Nov 2019

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Accommodation
The water view was worth the extra cost. What an amazing location to watch traffic moving in and out of the inlet. Our only negative was that the master bed was very very firm. We arrived after front desk normal hours, so some coordination was required to gain room entry. However, the manager showed up very quickly to get us checked in and was very hospitable. The facilities were spacious and modern, and excellent for our family of five. We would definitely stay here again.
Stayed 4 nights in Oct 2019
Response from Jodie on 7 Nov 2019
Thank you for this kind review. We really appreciate it. We are glad you enjoyed your stay with us here in Cairns.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice owners, wonderful apartments
Very nice apartments with all the amenities. We’d definitely stay here again!
Stayed 4 nights in Aug 2019
Response from Jodie on 11 Sept 2019
Thank you so much for your very kind review. We really appreciate it. We are glad to read you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Jodie on 27 Aug 2019
Thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great apartment with fantastic views of Trinity Inlet. From check-in, which I rate as 11 out of 10, till the end of our stay, we were looked after by our friendly hosts. The apartment was large and well laid out and did I mention that view..... Suited our needs perfectly. We will certainly be back.
Stayed 5 nights in Jul 2019
Response from Jodie on 7 Aug 2019
Thank you for this great review! We really appreciate it.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & views was excellent & close proximity to restaurants, shops etc.
Stayed 7 nights in Jul 2019
Response from Jodie on 27 Jul 2019
Thank you for your review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome apartment accommodation cairns
Great 3 bedroom apartment with view of the lush green mountains. Next door to casino (over the road) and 5-7min walk to the lagoon at far end of the esplanade. 10min walk to restaurants. Good pub "reef view hotel" next door for cheap beer and takeaways. Polite and helpful hosts.
Stayed 5 nights in Jul 2019
Response from Jodie on 27 Jul 2019
Thank you for your kind review. We're glad you enjoyed your trip to Cairns.

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Louise on 11 Jul 2019
Thank You for your great review.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean and bright large living area. Great place for a family. Located very close to the warf. Wonderful sunrise view.
Stayed 7 nights in Jun 2019
Response from Jodie on 4 Jul 2019
Thank you for your kind review! We are so glad you enjoyed your stay here with us in Cairns.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly clean and spacious. Perfect for the 3 of us. Really great location!
Stayed 4 nights in Jun 2019
Response from Louise on 24 Jun 2019
Thank You for your review.

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious apartment. Great sea view too!
Stayed 3 nights in Jun 2019
Response from Louise on 24 Jun 2019
Thank you for your review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Louise on 27 May 2019
Thankyou for your great review and we hope to see you again in the future. Kind regards Louise

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
3 bathrooms in a 3 bedroom apartment was good Good location for our bridge competition
Stayed 3 nights in May 2019
Response from Jodie on 7 May 2019
Thank you for your kind review. We really appreciate it.

10/10 Excellent

Theresa, Lynnwood WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter part of town but within a few minutes walk to all that Cairns has to offer.
Stayed 2 nights in Apr 2019
Response from Louise on 15 May 2019
Thank you for your kind review.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, very clean and big space of the apartment.
Stayed 5 nights in Apr 2019
Response from Louise on 15 May 2019
Thank you for kind review.