This hotel is in a good location although if your room faces the square it's a bit noisy at night. This didn't matter to us as it was great for people-watching. The hotel is clean and bed was huge. The staff were very unwelcoming on our arrival, they offered no map or information about the City. We had to ask about breakfast, and places to eat for dinner. It wasn't explained to us that thete was a guest bar/lounge. Different staff member next morning, same unfriendly demeanour. Although we reported that pipe under our bathroom basin was leaking, it remained unfixed for our stay. The 2 women working in breakfast room were the only helpful people we encountered. However, taxi drivers in Caen were great!