Suite | Desk, soundproofing, iron/ironing board, rollaway beds
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Reviews of Top Star Hotel

3 out of 5
Top Star Hotel
Maharlika Highway, Cabanatuan, Nueva Ecija

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 4 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 1 night in Apr 2024

6/10 Okay

Cristopher

Travelled with family
Accessible to the city.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Michael

Stayed 2 nights in Nov 2023

8/10 Good

Mona rolaida

Stayed 1 night in Jun 2023

6/10 Okay

Rolando

Stayed 1 night in Jun 2023

4/10 Poor

Mario

Disliked: Property conditions & facilities
Molds, mosquitoes, no wifi in the bedroom, 3 tv channels malfunctioning split ac..
Stayed 4 nights in May 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONVENIENT AND SAFE TO STAY
Safe and convenient as well is and clean friendly stuff
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wifi service was down, TV sketchy. No room safes. General repair of the room was poor, chipped furniture, burn marks in the rug, batteries dead in the TV remote. Breakfast mediocre. Our second stay there and the only reason we returned was it's location for what were we doing.
Stayed 3 nights in Feb 2020
Response from Berns on 22 Feb 2020
Dear Guest, Warm greetings! Thank you for taking the time sharing with us your experience during your recent stay, you are very important to us rest assure that we will pay attention to the information you have shared to us, our management will take actions to all your concern to improve our service. We hope you could give us the chance to be your hotel partner when you are in Cabanatuan City. Thank you! Sincerely yours, Berns Farol Sales & Banquet Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Berns on 1 Aug 2019
Dear sir Dwight, Thank you very much for your feedback. We are glad to hear that you had a great time staying with us. Hoping to accommodate you again soon. Sincerely, Bernadette G. Farol Sales & Banquet Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is friendly and helpful. The facility shows signs of age and much wear and tear. The carpets are stained and have cigarette burns and even the burn of an iron. The shower almost got luke warm.
Stayed 1 night in Mar 2019

10/10 Excellent

Monette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location aswell…. I will definitely book again.
Stayed 4 nights in Feb 2019

10/10 Excellent

marcelino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best in Cabanatuan
very friendly staff...courtesy stands so much
Stayed 6 nights in Feb 2019

10/10 Excellent

Jacoby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely The Best Place to Stay in Cabanatuan
This was my 4th stay at Top Star and each time it has improved. Excellent service and staff, clean and spacious rooms. The WIFI was outstanding (I had, had problems on a prior visit. They have upgraded the breakfast Buffet since my last trip to Cabanatuan, and I love the convenience of having an electric kettle in the room. Situated on the main highway within walking distance to either Robinson's Mall, or, SM City in the opposite direction, it is definitely, the best place to stay in Cabanatuan
Stayed 1 night in Jan 2019

4/10 Poor

Chienwei

Room without window
Stayed 5 nights in Aug 2018
Response from FO-Stella on 6 Sept 2018
Warm Greetings from Top Star Hotel Cabanatuan. We valued your comments and suggestions to us. We want to apologize for the inconvenience during your stay. Rest assured we will improve our amenities and services for the betterment of our hotel. We hope to see you again on your next visit in Cabanatuan. Thank very much. TOP STAR HOTEL MANAGEMENT

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cockroach in the lobby. No internet in the room, free or paid. Lobby internet only works with messenger. I was told it would have been better if I was using an Android.
Stayed 3 nights in Aug 2018
Response from FO-Stella on 6 Sept 2018
Warm Greetings from Top Star Hotel Cabanatuan. We valued your comments and suggestions to us. We want to apologize for the inconvenience during your stay. Rest assured we will improve our amenities and services for the betterment of our hotel. We hope to see you again on your next visit in Cabanatuan. Thank very much. TOP STAR HOTEL MANAGEMENT

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
駐車場が少なくて止めるのに苦労した
Stayed 2 nights in Jan 2019