I was in Byron for a comp so this hotel served its purpose.
However, our room was not under hotel management it was privately managed (so the hotel staff we unable to assist) and we did not realise this when booking.
So upon check-in, I had to call a number from the front safe and the man I spoke with was very rude to me - I did not receive a confirmation email and he made a point to tell me that the safe PIN and information was on the email.
In the end, being tired and cranky I just asked for him to resend the email, he did end up telling me over the phone, but made me feel very stupid in the process.
I will not return to this place on my next visit - which will be again next year!