Exterior

Reviews of Eastern Inn

2 out of 5
Eastern Inn
6 Bourne Bridge Approach, Buzzards Bay, MA

Reviews

6.2
Rating 10 - Excellent. 61 out of 311 reviews" "
Rating 8 - Good. 72 out of 311 reviews" "
Rating 6 - Okay. 70 out of 311 reviews" "
Rating 4 - Poor. 42 out of 311 reviews" "
Rating 2 - Terrible. 66 out of 311 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and nice
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Eric,We are pleased to hear that you found your stay with us to be easy and enjoyable. We appreciate your positive feedback and hope to welcome you back in the future for another pleasant experience.

2/10 Terrible

Lucas

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Customer service at the front desk was completely horrible and terrible in the area was filled with crackheads
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Lucas, We appreciate your feedback and apologize for any inconvenience you experienced. Rest assured, we take all feedback seriously to improve our services. Should you wish to discuss your concerns further, please feel free to contact our management team directly. Thank you for bringing this to our attention.

6/10 Okay

Louise

Liked: Cleanliness
Disliked: Property conditions & facilities
It wasn’t what was pictured. TV didn’t work. They couldn’t fix it. Kinda run down. Wasn’t keen on location. It was clean.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Hello Louise,We appreciate your feedback and are glad to hear you found the hotel clean during your stay. We apologize for any inconvenience with the TV and any disappointment with the location. Your comments will be shared with the team for future improvements.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello David,We're elated to hear you had a wonderful experience at our hotel! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.

8/10 Good

Jessica, muddleboro

Liked: Cleanliness, property conditions & facilities
Lost heat in my rental it was a clean affordable last minute stay!
Response from Manager on 9 Jan 2024
Hello Jessica,Thank you for choosing our hotel for your last-minute stay. We appreciate your positive feedback regarding the cleanliness and affordability of our accommodations. We apologize for any inconvenience caused by the loss of heat and hope it did not significantly impact your overall experience. We value your patronage and look forward to welcoming you back in the future.

6/10 Okay

Mike

Travelled with family
Liked: Staff & service
The property is in the middle of no where and anything around there is closed. But the owners were very nice and friendly. The price was cheaper than other hotels. I would recommend Eastern Inn if your looking for a quick stay
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Hello Mike, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Melaine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff needs re-training on cleaning. I hardly got sleep, people loitering in halls. People used the back & side for adult entertainment, condoms left on steps, trash, chicken wings on the floor. Babies left unattended to run up and down the halls. The air quality was horrible in the room, musty smell. I checked ac filter, filthy.
Stayed 2 nights in Jul 2023
Response from Manager on 3 Aug 2023
Hello Melaine, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing we enjoyed or liked !!! the 3/4 different kinds of bugs in the room, we showed to front desk!!! Staff wasn’t around and was told management would call next day and No call !! Cigarette holes in blankets and stains on pillow cases no blow dryer definitely not a pleasant stay I would have spent an xtra few dollars and booked somewhere else if I would have known!!!
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hello Natasha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Michael

Stayed 1 night in Jul 2023
Response from Manager on 13 Aug 2023
Hello Michael,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Alexander

Stayed 1 night in Jul 2023
Response from Manager on 11 Aug 2023
Hello Alexander,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terrible

Sara

Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Sara,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Deidre

Travelled with group
Old
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Deidre, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

2/10 Terrible

Mimi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross everything
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hello Mimi,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
You were doing people a disservice by having this on hotels.com. It is extremely run down hardly any paint on decks or woodwork. Everything was shipped. There was bathroom towel, racks and rods on the deck… It was a disgrace. I tried to get out of it, but they refused, which made it all the more frustrating.
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Dear Guest,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Ronald

Liked: Cleanliness
Disliked: Property conditions & facilities
The room had been remodeled and was clean and comfortable, although in the large room there was no desk or chair in addition to the bed. The exterior of the building was rough and needs spiffing up. I forgot to ask about steps (I have spinal stenosis) and there was no way to get to my first floor room without 8 steps and awkward handrails. No amenities or lobby, but it's a 2-star so you can't expect that.
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Ronald, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

kathyleen

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello kathyleen,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location has stores and coffee shops, gas stations within. Walking distance. Staff was very far. Clean and quiet as well as great price!
Stayed 2 nights in Jul 2023
Response from Manager on 9 Jul 2023
Hello Justin,Thank you for sharing this honest review and feedback about our staff and comments about our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump! Almost $300 a night for this place. I thought it was an abandoned building when I pulled up. Stunk like cigarettes, broken doors, unfriendly staff. Worst hotel experience I’ve ever had.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Dan, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Lawrence

Travelled with family, Travelled with partner
Beds clean ,bathrooms decent AC cold,(loud) -not a lot of food options walking distance Served my purpose as I was at an athletic event nearby. Just needed quiet night. Worked out.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Lawrence, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very affordable and convenient. A good hotel for the price!
Stayed 2 nights in Jun 2023
Response from Manager on 27 Jun 2023
Hi Linda,Thank you for taking the time to complete our guest satisfaction survey, great value for money and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Ellen

Liked: Cleanliness, staff & service
Friendly staff and nice and quiet. Comfortable bed. Good low cost hotel off the highway in Buzzards Bay.
Stayed 3 nights in Jun 2023
Response from Manager on 21 Jun 2023
Hi Ellen,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding the affordability of our hotel. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

2/10 Terrible

Andia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 15 Jun 2023
Hello Andia, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
It a good 2 nights
Stayed 2 nights in May 2023
Response from Manager on 22 May 2023
Hello Kevin,Thank you for your review and comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Poor

Derek

Stayed 1 night in May 2023
Response from Manager on 12 Jun 2023
Hello Derek, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Laurie

Stayed 2 nights in May 2023
Response from Manager on 27 May 2023
Hello Laurie,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Verified traveller

Disliked: Staff & service
Will never stay here again.
The building is in terrible condition and completely unsafe with broken door handles and locks. Very easy for intruders to enter the building. The room itself was updated and clean. The receptionist had no knowledge of our reservation or hotels.com. It was very uncomfortable to pay.
Stayed 2 nights in Apr 2023
Response from Manager on 25 Apr 2023
Hello Guest, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Jheaneel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Manager on 9 May 2023
Hello Jheaneel, Hello Jheaneel, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

NIKOLAS

Travelled with family
Liked: Cleanliness, staff & service
The property and area it is located in is old and isolated. It The road it is on used to be the direct access road to the Bourne Bridge, crossing onto Cape Cod. It is now bypassed, so the area is very isolated. However, I did see that some work was being done on the exterior and the room we had was very clean and comfortable. The man working the desk was very polite and welcoming. For the value, I would definitely stay there again.
Stayed 1 night in Mar 2023
Response from Manager on 15 Mar 2023
Hello NIKOLAS, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 13 Mar 2023
Hello Michael,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Anne

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from Manager on 22 Mar 2023
Hello Anne,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Clean room, comfortable mattress, internet,quiet, location, inexpensive.
Stayed 3 nights in Feb 2023
Response from Manager on 26 Feb 2023
Hello Margaret,We appreciate that you've taken the time to share with us regarding our location and also our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Daniel

Travelled with group
Liked: Staff & service, room comfort
The hotel is nice little outdated but the owners a
The hotel is nice little outdated but the owners are very nice
Stayed 3 nights in Dec 2022
Response from Manager on 6 Jan 2023
Hello Daniel,Thank you for your valuable opinion regarding our hotel. Please do consider us again on your next visit to the area.

8/10 Good

Robin

Stayed 1 night in Dec 2022
Response from Manager on 8 Nov 2023
Hello Robin,Thank you for sharing your feedback about your recent stay with us. We truly appreciate you being our guest and we're glad to hear that overall, you had a positive experience. We apologize for any inconvenience you may have encountered and we will definitely pass along your concerns to the appropriate team for review. Should you have any further questions or comments, please feel free to reach out to our management team directly.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 2 Nov 2022
Hello Timothy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Kenneth

Stayed 1 night in Oct 2022
Response from Manager on 3 Jan 2023
Hello Kenneth,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Thomas

Stayed 1 night in Sep 2022
Response from Manager on 26 Dec 2022
Hello Thomas, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 22 Sept 2022
Hello Natalie, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Amy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had a funny odor and had to leave because it affected my friends breathing.
Stayed 1 night in Sep 2022
Response from Manager on 12 Sept 2022
Hello Amy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Liliya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place - holes from cigarettes in blankets and sheets. Avoid this place at all cost!
Stayed 4 nights in Sep 2022
Response from Manager on 9 Sept 2022
Hello Liliya, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Manager on 7 Sept 2022
Hello Linda, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Melissa

Stayed 1 night in Sep 2022
Response from Manager on 7 Sept 2022
Hello Melissa, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Peter

Travelled with partner
Never went
Stayed 1 night in Aug 2022
Response from Manager on 11 Oct 2022
Hello Peter,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to someday have another opportunity to host your stay.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness
The room and property were clean and comfortable, quiet, and we felt safe. Perfect for an early morning ferry. We will return for future stays.
Stayed 1 night in Aug 2022
Response from Manager on 28 Aug 2022
Hello Stephanie,Thank you for sharing your experience with us. We appreciate the input referring to our room and your insights regarding our property. Please do consider us again on your next visit to the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fair $
Stayed 1 night in Aug 2022
Response from Manager on 12 Oct 2022
Hello James,Thank you for taking the time to share your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent motel great area
Great price can't beat the location. Book online very easy. Easy going staff.
Stayed 1 night in Aug 2022
Response from Manager on 27 Aug 2022
Dear Guest, Thank you for sharing your experience. We truly appreciate the insight regarding our staff as well as our location. We appreciate you taking the time to share your experience.

6/10 Okay

Nancy

Liked: Cleanliness, room comfort
Outside could use a little update
Stayed 2 nights in Aug 2022
Response from Manager on 24 Aug 2022
Hello Nancy, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting, smells of mold. Is extremely dirty and old. There were some creepy guys hanging in the hallways, somebody was smocking weed. I decided to check out immediately, this looks more like a place of drug dealers than a place for families.
Stayed 1 night in Aug 2022
Response from Manager on 14 Oct 2022
Hello RICARDO, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 Okay

Thomas

Stayed 1 night in Aug 2022
Response from Manager on 18 Nov 2022
Hello Thomas,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

ROBIN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I only wish i could upload photos. The staff was the only good thing about this place. No security at all. Outside doors propped open and the next set of doors didn't even have doorknobs. The windows faced the hallway so you had to constantly have them closed or anybody walking by could look in. It's a fish bowl. Mold all over the chair. No outlet covers by the bed. Big oil based hand prints on the headboard from...well you know. Cigarette burns on the tub. Cobwebs on the ceiling. Mirror broken off the wall and just standing there. Could not figure where the bugs were coming from.....the screen over the air conditioner was completely ripped out and blowing around in the wind so you had to keep the only window closed. The bed skirt had some kind of white substance all over it. The molding around the bathtub wasn't even connected. It was just pushed up against the tub and kept falling over. The bed sheets were clean and the towels were on the larger side. It could be a nice place with some TLC and care.
Stayed 1 night in Aug 2022
Response from Manager on 21 Aug 2022
Hello ROBIN,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.