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Reviews of Super 8 by Wyndham Butler

2 out of 5
Super 8 by Wyndham Butler
138 Pittsburgh Rd, Butler, PA

Reviews

4.8
Rating 10 - Excellent. 13 out of 181 reviews" "
Rating 8 - Good. 21 out of 181 reviews" "
Rating 6 - Okay. 44 out of 181 reviews" "
Rating 4 - Poor. 35 out of 181 reviews" "
Rating 2 - Terrible. 68 out of 181 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

2.2/10

Amenities

4.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Randy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This was the worst super 8 that I have ever stayed in. It was filthy the carpet had cigarette burns all over it. It smelled of smoke and pee, the floor hasn’t been vacuum for weeks, the dresser drawer had dead cockroaches and pot seeds. I have pictures.
Stayed 4 nights in May 2024

2/10 Terrible

Kaittlyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bar that held the shower broke ans i fell causing further damage to my legs
Stayed 2 nights in May 2024

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst property I have ever stayed. The whole place smelled of smoke, the bedspread and sheets had cigarette burns and twere roaches. I would not recommend this to anyone.

2/10 Terrible

Jamie

Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort
All Super 8 locations not created the same
I always want to leave a positive review and be as optimistic as possible, but this Super 8 was extrememly disappointing. The clerk was nice enough to see if there was a non-smoking room available as I must have forgotten requesting such in making the reservation. She did find the cleaning staff, and apparently were able to find a room. But when I opened the door, it was in complete disarray, either due to work being done, or some disrespectful prior occupants. The bed was covered with things. I left immediately, and the clerk had to give me a smoking room. That was my own fault in not specifiying such. But even this rentable room had issues. I can deal with the wear and tear, but in the December cold, one needs to have a functioning heater. Worse, the bed had a sheet and a bed cover. No blanket. Normally, I like it cool when I sleep, but ideal sleep temperature is 62 to 67. It must have been barely 60 something, and no blanket. Unacceptable. Admittedly, I made no mention to the desk staff, as they could possibly addressed the situation, but to me, items are integral to a good night of rest. As I paid for two good nights of rest, and got none, I am very displeased with this location as it leaves me irritable today. I didn't need to be in Butler, so I regret not investigating other hotels throughout the Pittsburgh area. Caveat emptor.
Stayed 2 nights in Dec 2023

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in on Friday evening. The lobby was full of people who were drinking alcohol and being very loud. They were so loud that I could not hear the clerk at the desk. This made checking in very difficult. We could actually hear them on the third floor. The room was clean ish. Very dated.The TV remote was broken. The pillows were terrible. On Saturday evening when we returned after our event there were empty beer bottles everywhere, outside and in the stairwells. We asked the clerk for more pillows, but we were told that they did not have anymore. We asked a couple of blankets to use as pillows and she gave us one blanket. There not enough towels in the room for three people either. Water pressure is minimal at best in the shower. The room smelled of cigarette smoke. We travel a good bit going to RC car races throughout the country. This was by far the worst hotel that we have stayed in. I would personally look somewhere else for a room.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Truman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like it hasn’t been renovated since the 1980s. Terrible bed linens, poor carpet. Lamps have pitiful cracked shades. Really a dismal place. No room service in a 4 day stay.No redeeming value. My last time at a Super 8.
Stayed 4 nights in Oct 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs nothing else needs to be said
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed in Super 8 Motels in the past years and had no issues. However, this particular Super 8 Motel at Butler was very disappointing for my family. When checked in, we were first provided room no.113 on ground floor. Upon entering the room, we found the carpet in the room was in terrible condition, the linen on beds had all holes, the bathroom floor had some red stains on the floor and bathroom tub had lots of hair in it. Also, the room was smelling terrible. We asked for another room and were provided room#210. While this room appeared better than previous room, we discovered soon that the room contained bed bugs all over. Also, there were small cockroaches and other bugs in the room. Because we were told that there were no more free rooms available, we had to stick to this room as we had paid our money ahead of time. Another very disappointing aspect with our booking was that when I booked the motel room it included breakfast but my family was informed that there is no breakfast. We really got ripped off our money and truly think that our money paid for this motel booking be re-imbursed back for all the hardships we faced as mentioned above. I think some authority should evaluate this motel to review and investigate what I have mentioned above. Thank you.
Stayed 3 nights in Oct 2023

2/10 Terrible

Kenneth Buettner

Disliked: Cleanliness, amenities, property conditions & facilities
I was not expecting a lot for the price but 2 beds would have been nice. Blankets without cigarette burns. Roach on the coffee pot. The few looked shady

6/10 Okay

Marjorie

Travelled with family
Stayed 2 nights in Oct 2023

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Zachary

Disliked: Property conditions & facilities
Meh
Stayed 2 nights in Sep 2023

2/10 Terrible

Sue

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gross. Smelled of mildew. There was roaches. Heard people going in and out. And walking above us. They didn't have anything for the free breakfast and every snack machine was out of order. One towel. For 2 people.. bed cover had burn holes in it..staff was not friendly
Stayed 1 night in Sep 2023

2/10 Terrible

dale

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
carpeting was worn, it was apparent that maintenance is not high on the priority list. Weeds and other growth on the outside of the building. the inside was in desperate need of updating. the room needed furniture from this century. the box springs and mattress gave the appearance of being from the local trash pick-up. then there were the gnats coming through the gaps in the windows. then we had bed bugs, and the foul smell from the carpet in the room. we had to good to a store and purchase insect spray and air freshener to kill the bed bugs and gnats, and make the room smell better.
Stayed 2 nights in Sep 2023

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities
Disappointed in Butler
This hotel has a great location just outside Butler Pa, the property has a lot not to like smells like smoke, the room was in disrepair with plaster falling, duct tape holding up bathroom fixtures and cigarette burns on carpet and bedspread.
Stayed 1 night in Sep 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Brandon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Racheal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid to sleep in my Jeep
Went to check in and was told that I didn’t have a room. I was left with nowhere to stay that night after working a 16 hr day day and being mandated in again the next morning. It was the only hotel in the area that showed having a room available so I booked it. However, I guess that was not the case. I was charged but ended up sleeping in my Jeep.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Hotel was overbooked bad we did not get a room. I need my money back and compensation for all the trouble I had to go through finding a new hotel at the middle of the night.
Stayed 1 night in Sep 2023

2/10 Terrible

Erin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a room and paid for it and when we arrived we were told nothing was available for us
Stayed 1 night in Sep 2023

2/10 Terrible

Venugopal

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting and no manager cares
After driving 20 hours I get there and they told me they didn’t have a room for me. I threw a tizzy. Surprisingly, they found a room but when I got to it, you open the door to a stench so much so that we checked for bed bugs first thing. Comforter had burn holes all through a non-smoking room. It was dingy as if they hadn’t changed furniture since the 80s. Never stay here.
Stayed 1 night in Jun 2023

10/10 Excellent

TED

Stayed 1 night in Aug 2023

2/10 Terrible

Edouard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no coffee for the coffee maker, furniture is torn, lots of burn marks throughout, 1 tiny piece of soap, no housekeeping.
Stayed 3 nights in Aug 2023

2/10 Terrible

Nyla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE!!!
This place was gross from the start. The lobby stank of cigarettes and mold. Upon entering the room, we were greeted with the same stench. The carpets were horribly stained. The beds were sloppily made without fitted sheets. The only cover beyond the flat sheet was a thin, coarse covering that felt like drapery material. Both bed covers had multiple cigarette holes, ON A NON-SMOKING ROOM!!! There was only one set of of towels for a room we booked for 4 people and they were very old yowels to boot. Bathroom floor and dink had very minimal cleaning and no toiletries, not even a bar of soap. There was a bullet hole in the front window which was not remotely clean. We wanted ice but there was no ice bucket. Too tired to schlepp back to desk, I opted to use a lined trash can. When some ice missed the bag, I went to retrieve it to discover the inside of the can had black mold, dirt, and cigarette butts. A quick examination of the 2nd can had the same result. Disgusting! I went to adk for sn ice bucket and was told if there wasn't one in the room they didn't have any. There was no laundry facilities or breakfast as advertised. After a very difficult camping trip where we were forced to stay in area overnight to await a tow for our trailer the only thing I can say was that the room didnt have 6 inches of mud in it.
Stayed 1 night in Aug 2023

4/10 Poor

Kenneth, Lake Worth

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We slept reasonably well and didn't feel our health was in danger, but we our hall reeked of cigarette smoke and it was disturbingly strong in our no smoking room. We found whiskers around the sink and some debris came out of the in-room coffee maker into my cup. The carpet felt gross under bare feet. The advertized continental breakfast has not existed since COVID 19. We found damage to the bathroom door was left unrepaired. Back door to building did not close/lock. TV had pixel streaks. But it was the cheapest place in town, was quiet, allowed our dog for $20, but I don't think I'd repeat a stay here without improvements.
Stayed 1 night in Aug 2023

2/10 Terrible

Domenica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

thomas

Stayed 6 nights in Jul 2023

2/10 Terrible

Garret

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and found out our booking was canceled. We had not received as much as a phone call regarding this in the days before. We had driven 8 hours from NC and we were almost left without a place to stay. Very upset and disappointed regarding this
Stayed 2 nights in Jul 2023

2/10 Terrible

Gregory

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
I got there after a 4.5 hour drive only to be told that they had no cleaning people and all reservations were canceled. No one contacted me to tell me this. Then the person at the desk said to drive up the street and find something. It looked horrible inside and ourside so I'm actually glad I didnt stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Javed, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was overbooked and did not honor my reservation.
Stayed 1 night in Jul 2023

2/10 Terrible

Rajeev Kumar

Stayed 1 night in Jul 2023

2/10 Terrible

Joseph

Stayed 1 night in Jul 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
There was urine and tp in the toilet that I had to flush when I checked in around 10 PM and the room smelled or urine due to the unflushed urine. The next morning there was a person yelling at a front desk person using the master key to open the door to their room around 7:15 AM waking them up. They only had coffee, no breakfast like advertised. Do not stay here.
Stayed 1 night in Jul 2023

2/10 Terrible

Dariya

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel terrible customer service
I did not stay at the hotel and I'm very happy I didn't. As I pulled up to the hotel I let out a gasp, it was horrible, raggedy and old with an unfortunate homeless family sitting on the front porch with their dog. I drove around the backside of the hotel to get a better feel for the place and there were large pieces of bread out back as if to feed a large rat family. I parked took a deep breath and went inside where I was rudely met with an attendant who said "we don't have any rooms." I told her I had a reservation and gave the number saying the room was already paid for. She said they had no rooms and I would get my money back in 24 hours. Because I booked through hotels.com that hasn't happened. I'm requesting my money back promptly! It is NOT true the room is guaranteed, this time I'm glad!! I'm sorry we got out of there so quickly we didn't take any pictures.
Stayed 1 night in Jun 2023

2/10 Terrible

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I got there at 1:00 a.m. to check in on 6/23/23, the night man informed me there was no reservation in my name. After about 15 minutes we found my reservation and the day person had rented it out to somebody else that wasn't even close to my name. I do want to point out that this man was very helpful in getting me in a room. He even helped carry my stuff to the new room that I got. All the drink machines were broke and I take it they'd been broke for a while because he said he had to bring water to work. As far as the room it was horrible dirty carpet cigarette Burns on the comforter in the bathroom sink plugged up after you let it run for about 2 minutes and the r rocking chair that was in there was ripped and torn!! In fact I checked out a day early and will never use this Motel again!
Stayed 2 nights in Jun 2023

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Mollie

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a hotel 5 days before having to make a 9 hour drive to the hotel. Neither Expedia nor Super 8 told me that my reservation was canceled, no text, call, or email letting me know. It wasn’t until I was already 4 hours in out of a 9 hour drive that I called the hotel (called the night before too and they said I was good to go) to let them know I would be checking in a few hours later and they said that they were sorry but my room for two nights was no longer available. I had no extra money for another room and I was traveling by myself
Stayed 2 nights in Jun 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
There wasn’t a room for me
Stayed 2 nights in Jun 2023

2/10 Terrible

Amit

Stayed 1 night in Jun 2023

2/10 Terrible

ROBERT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond a hassle!
We arrived at 11;30 pm and they gave away our reservation! Staff was rude and unconcerned about the challenge they had put us in. Unwilling to contact another property or lift a finger to be considerate. Website listed 5 rooms available. They blamed corporate for not checking with the property. Sounds fishy to me!! Required an hour to find another room and then a 30 minute drive. Hotels.com were helpful and considerate when we called for help.
Stayed 1 night in Jun 2023

2/10 Terrible

Brian

Business traveller
As bad as it gets
Booked on Hotels. Com, got itinerary number, got confirmation email, then.... upon check-in was informed they had no rooms available. And to request a refund.
Stayed 1 night in Jun 2023

2/10 Terrible

Charles

Disliked: Staff & service
They cancelled my reservation themselves and never got ahold of me till I was there and was stuck without room etc . Front desk lady rude and unsympathetic
Stayed 1 night in Jun 2023

2/10 Terrible

Gerald

Travelled with family
Disliked: Staff & service
They had resold our rooms. We could not check in.
Stayed 1 night in Jun 2023