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"We stayed 3 nights in mid April. First, do not let the rainy season deter you. The rains did come in the late afternoons and the trekking was a little muddy, but I think it is likely the best time to gorilla trek and/or look for the golden monkeys. Everything is lush and green, no crowds and a discounted price. In terms of the lodge, we cannot give enough praise. The lodge itself and the rooms are beautiful and absolutely wonderful. WiFi was available in the main area and in our room. The staff is kind, welcoming and attentive to every detail. All meals were absolutely wonderful. We were surprised by daily massages being included, and they were extremely appreciated after all the walking. Upon our return from daily activities, staff cleaned our hiking boots until they looked better than new. Every afternoon and evening, a blazing fire greeted us in our room and at night, warm water bottles were delivered to keep us cozy. Book without hesitation, you will be delighted with your stay. "

"Staff members were friendly "

"The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!"