Burggen Trip

The hotel has an excellent location, with the Harras UBahn station lift directly across the road from the property. Rooms were clean, and had nearly all the amenities you would need. A fridge in each room would be nice. There was a very friendly member of staff working at the bar one of the evenings we stayed in for a drink. However there was a member of staff at reception who was rude. When we were checking out he tried to claim we had two breakfasts and put it on the room. He even tried to claim my signature, and whoever signed for the breakfasts signature were the same when they were clearly different. It was only when I insisted he checked the CCTV to see we had not gone into the restaraunt at all that he then spoke to the waitress in the restaraunt who then confirmed it was not us who had the breakfasts. A sour ending to an otherwise pleasant stay.

The property was well maintained. Clean room with friendly and helpful staff. One staff member in particular, helped me to contact the relevant authorities after the kiosk machine confiscated my money while attempting to buy a bus ticket at the nearby train/bus station.

There were no amenities. The showers had black stains, property was not well maintained, there was no safe in our room but available in our friend’s room and the pillows were horrible (like sacks). The bed was not comfortable. The location was good and easy to navigate to Oktoberfest.