"Exceptional across the board with one small caveat.
Excellent location, spotlessly clean, reasonably priced, safe neighborhood, and very helpful staff. My room was small but exactly what I needed: a comfortable bed, spotless bathroom, plenty of hot water, and adequate air conditioning. The breakfast buffet was outstanding and included in the price. I also loved the rooftop seating area for sunsets and people-watching.
Other nice touches: washer/dryer (7 CHF), restaurant next door, small fitness room, 24-hour self-service coffee, elevators, and in-room safes.
My only complaint was check-in. I arrived around 1:20 p.m. after roughly 16 hours of travel and was firmly told I could not have my room until the 3:00 p.m. check-in time. I waited in the lobby for about an hour before asking a different front desk employee, who immediately said, “Of course, your room is ready,” and checked me in.
I completely understand guaranteeing rooms by 3:00 p.m., but if a room is already cleaned and available, allowing an exhausted traveler to check in early is simply good hospitality. That first interaction left me wondering what kind of experience I was in for.
Thankfully, that concern disappeared quickly. Every staff member I dealt with afterward was outstanding, and the rest of my stay was excellent. I would happily stay here again."
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