Ernes Hotel Bayu Mutiara

2.0 star property
Travelers find 24-hour support and comfortable convenience at this welcoming hotel where modern amenities make unwinding effortless after a day of exploration

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Ernes Hotel's Bayu Mutiara offers a perfect blend of convenience and contemporary comfort. Guests connect easily with in-room WiFi while the attentive staff at the 24-hour front desk ensures assistance is always available. Secure luggage storage adds peace of mind for travelers.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 12

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 53.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 53.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Ernes Hotel Bayu Mutiara pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ernes Hotel Bayu Mutiara?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Ernes Hotel Bayu Mutiara?

Checkout is at noon.

Where is Ernes Hotel Bayu Mutiara located?

Situated in Bukit Mertajam, this hotel is 2.6 mi (4.1 km) from KPJ Penang Specialist Hospital and 3 mi (4.8 km) from Bukit Kecil Hujung. St. Anne's Church and Bukit​ Mertajam Hospital are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

6.8

Cleanliness

7.4

Location

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 7 out of 40 reviews
Rating 8 - Good. 17 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 6 out of 40 reviews
Rating 2 - Terrible. 4 out of 40 reviews

Reviews

Verified

4/10 Poor

Yih Peng

Liked: Cleanliness
Disliked: Amenities
Properties is fine but in-room facilities like water heater, tv channels are limited or none.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Verified traveller

PERSONAL EXPERIENCE

Stayed here for 3 business trips. Informed front counter that the bathrooms were smelly coming from the waste pipe. They said action were taken, but still the same smelly 'cos it also affect the rooms and corridor areas. Rooms with windows nightly enjoy karaoke from next door till early morning, once till 2.30am. It's ok if you want some source of inner company, but not that you want to sleep in!!!
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
smelly room
Stayed 1 night in Nov 2020
Verified

8/10 Good

Juliana

Liked: Staff & service
The fridge is not working, the bathroom not well maintain, the room size is very small
Stayed 2 nights in Sep 2020
Verified

2/10 Terrible

Wai Seng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience !!!!

Environment bad. The pub beside hotel was making noise until 4am. Can't sleep well Won't come back again !!!
Stayed 1 night in Feb 2020
Verified

8/10 Good

RAJA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located strategically in front of Icon City. Got plenty places to chill such as Starbucks, The Alley & many more. Also got mamak nearby the hotel. Huge parking spaces.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy communicate. all the staff are friendly
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Chin Hooi

Disliked: Property conditions & facilities, room comfort

Tiny room

I use to stay with E Red when I travel to mainland Penang but this one is a little disappointed. I paid more money but ended up getting myself a tiny room, imagine my bed and the TV is only a arm length distance and it wasn't good enough when I compare to the other E Red hotel in Bandar Perda and Seberang Jaya. Won't be booking this hotel again ...
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to communicate.
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They staf at counter (two man a malay and indian i gues) reception serve the good service
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Alex

Disliked: Staff & service
4.5/10 Bad front desk operator as they never picked up the call from room. Only good thing is the cheap room price and the rest are just normal.
Stayed 3 nights in Sep 2019
Verified

4/10 Poor

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet smelly, no phone signal, WiFi poor
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Shafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money, cozy place, modern room design. Very recommended!
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine for the price i pay. At least everything is working in the room. I'm happy for this trip.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Just alright for business travel.
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Bilik berhabuk dan bilik air berbau hancing..lantau bilik melekit.
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Verified traveller

There is a karaoke next to the hotel, so it is quite noisy at nite till they close shop. So you can only start your sleep after they closed.
Stayed 1 night in Apr 2018
Verified

8/10 Good

Gordon Ho

Liked: Staff & service, property conditions & facilities

the bed

overall is ok. just the bed abit hard. since most of my time I just stayed for 1 night so is ok for me.
Stayed 1 night in Feb 2018
Verified

8/10 Good

Klaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Low budget hotel prima te doen

In het begin een kamer op de hoek gekregen. Helaas ligt dienrecht tegenover een bar waar Chinese karaoke keihard over straat galmt tot diep in de morgen. Het personeel was erg behulpzaam en heeft voor een andere kamer gezorgd, na ons alternatieven te hebben getoond die door diverse oorzaken niet bij ons paste. De volgende dag dan ook een kamer zonder problemen en buiten geluiden gekregen. Het prettige en behulpzame personeel heeft zeker aan onze totaal beleving meegeholpen.
Stayed 7 nights in Jan 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad

I booked my family room with 1king and 2 single, the hotel never informs me that the room booked by me is not available until a day before I check-in. The manager promise will replace a better room but when I was there the room provide for me is the room which under maintenance. The water heater is not function, the toilet bowl cover is broken this is one thing, after complaint, the manager decides to refund me with RM4! I bring my family total 3adults and 2 kids with the time 4pm+, where do I find a better room to fit it? I really angry with the arrangement by the so call"manager"
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Good for family

Nice location, family room comfort, but a bit dust and hair behind the door. Smell in the toilet. A bit noisy due to beside of karaoke.
Stayed 1 night in Nov 2017
Verified

6/10 Okay

Verified traveller

when i booked the hotel, the receipt show in currency GBP, so confused, should be stated as MYR
Stayed 1 night in Nov 2017
Verified

8/10 Good

E-Red hotel @ Bayu Mutiara, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New hotel

Worthy to pay at this price as its still new and good condition, however a little distance from the town.  I hope the management could remain the service and the condition of the room and look forward to drop by again in the future.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

acah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

selesa bagi percutian keluarga

family room sangat sesuai
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Convenient

Close to Auto City Juru for events. Good facilities around like food restaurant.