4/10 Poor
Margaret
Travelled with family
6 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Zenit allowed us to check in at 9:30 am; we stayed 3 nights. We were on the barebones 4th floor “attic”. Room 414 had attic sloped ceilings and a dormer window. Our problems were:
1. Following thermostat instructions, it was impossible to lower the temp from 25.50 C on arrival, After 9 hours the temp was 28.5, and lowered to 27.1 once we opened the window.
2. We locked the safe in the morning with passports etc. but were unable to open it that evening at 6:30 pm. Display was blank and no power.
3. The room telephone didn’t work (a safety issue!) requiring us to go downstairs twice to get the issues resolved.
4. We were told the maintenance person and Manager had left for the day and was not accessible by phone, and hence we could not open safe until tomorrow morning!
Staff came to our room, tried unsuccessfully all the things we did. Another receptionist arrived with a screwdriver, removed a screw off the door of safe and manually opened the safe; we never trusted the safe again. He didn’t try to fix the phone; probably it was a systemic issue. No luck with the thermostat!
My husband asked for a new room, swiftly granted. Room 314 had the look and feel of a 4 star hotel. Everything worked, had two large windows with curtains and the hallway had windows and red marble floor. After that our stay was pleasant and no other room issues. Evening staff left a letter of apology and chocolates.
The buffet breakfast was excellent - very plentiful, very good.
Margaret
Stayed 2 nights in Apr 2024