4/10 Poor
Rodrigo
Travelled with group
1 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was OK, I wasn’t expecting much for the price that we paid. Firstly, we arrived 30 mins before check in and usually this is fine, but not at this hotel, they said we can only do check in at 2 pm. We came back exactly at 2pm and there were 8 people in front of us. We waited 45 mins to get to the front of the desk, as there was only 1 person serving.
The rooms were very small (3 room service) and one thing to note is that they put a refrigerator by the end of the beds (next to the tv) where we had to be careful to walk by as we would (and we did) hit it and hurt ourselves as the edges were very sharp.
There was no way to turn the air conditioning off, so this was always running and it didn’t help us to sleep properly.
The location is ok, it’s a quiet area with good links to the city centre (30 mins walk to the city centre) 1 hour and so walk to the parliament.
They’ve put us in a room above the entrance of the hotel, so we were awaken multiple times by the morning noise of guests and late a night by guests smoking near the entrance and partying there.
Some staff were nice others not really. There are a lot of things to improve, but as I mentioned above - I wasn’t expecting much for the price that we paid. They should definitely improve in their customer service.
Rodrigo
Stayed 4 nights in Mar 2024