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Hotel Palmera Real

3.5 star property
Hotel Palmera Real's tranquil garden setting provides the perfect backdrop for morning coffee and family time, with a playground that keeps kids entertained

Choose dates to view prices

Hotel Palmera Real offers a beautiful location with daily manager's receptions and a peaceful garden. Families love the playground, and all travelers enjoy the on-site café, WiFi, and 24/7 front desk service.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Single Room

Minibar, desk, iron/ironing board, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Minibar, desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room Standard

Minibar, desk, iron/ironing board, free WiFi

Triple Room Standard

  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Suite

Minibar, desk, iron/ironing board, free WiFi

Double Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Bungalow Standard

Minibar, desk, iron/ironing board, free WiFi

Bungalow Standard

  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Room Standard

Minibar, desk, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 3
  • Free Wi-Fi

View all photos for Single Room Standard

Minibar, desk, iron/ironing board, free WiFi

Single Room Standard

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Suite

Minibar, desk, iron/ironing board, free WiFi

Single Suite

  • Sleeps 2
  • Free Wi-Fi
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About the area

Bucaramanga is home to Hotel Palmera Real. Custodio Garcia Rovira Cultural House and Holy Family Cathedral are local landmarks, and travellers looking to shop may want to visit Acropolis Shopping Mall and Cabecera Shopping Mall. Centro Cultural del Oriente Colombiano and Panachi are also worth visiting. Visit our Bucaramanga travel guide
Map
Metropolitan Transversal Module 1, Close to the Transport Terminal, Bucaramanga, Santander, 680004

What's nearby

  • Acropolis Shopping Mall
    6 min drive - 2.8 km
  • Santander Technology University
    6 min drive - 2.8 km
  • Cacique Shopping Mall
    7 min drive - 3.9 km
  • Cabecera Shopping Mall
    7 min drive - 4.9 km
  • Floridablanca Park
    10 min drive - 7.1 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.)
    41 min drive

Restaurants

  • Puente el Bueno
    10 min walk
  • La Cantera Gourmet
    4 min drive
  • Asadero Juancho Polo
    20 min walk
  • Choppers
    17 min walk
  • Ponques Pan
    5 min drive

About this property

Hotel Palmera Real

Property highlights
At Hotel Palmera Real, you can look forward to a free daily manager's reception, a terrace and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks such as:
  • Swimming pool
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
  • Luggage storage, coffee/tea in reception and tour/ticket information
  • A porter/bellboy, 2 meeting rooms and free newspapers
Room features
All guest rooms at Hotel Palmera Real feature thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and minibars.
More amenities include:
  • Bathrooms with showers
  • 32-inch LED TVs with cable channels
  • Mini fridges, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7 AM to 9:30 AM for a fee: COP 9,500 for adults and COP 9,500 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Playground
  • Pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 1:00 PM
Minimum check-in age - 18

Check-out

Check-out before 3 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately COP 9500 for adults and from COP 9500 for children
  • Airport shuttle fee: COP 35000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Hotel Palmera Real have a pool?

Yes, this property has a pool.

Is Hotel Palmera Real pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Palmera Real?

Check-in start time: 11:00 AM; check-in end time: 1:00 PM.

What time is check-out at Hotel Palmera Real?

Checkout is at 3 PM.

Does Hotel Palmera Real provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 35000 per vehicle applies.

Where is Hotel Palmera Real located?

Situated in Bucaramanga, this hotel is within 3 miles (5 km) of Acropolis Shopping Mall, Santander Technology University and Center for Events and Exhibitions. Provincial Viaduct and La Flora Ecological Park are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palmera Real Reviews

7.8

Good

8.4

Cleanliness

6.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 6 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

Verified

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Next to bus terminal. Super convenient
Stayed 1 night in Jun 2023
Verified

8/10 Good

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that it’s not very visible, there is a module 1 in the address, but it’s only written at the top of the building that is hidden by the ceiling, so it’s not very intuitive to locate the hotel, even if you have the GPS.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

martha lucia cepeda

Liked: Cleanliness, staff & service, property conditions & facilities
La tensión del personal fue excelente, las habitaciones limpias en general muy bien servicio
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage que l'insonorisation ne soit pas aux normes europeennes! Mais il ne faut pas rever quand on se trouve dans un pays pauvre!..... C'est tres pratique quand meme de se trouver si proche du terminal de bus!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Julian Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi experiencia

Excelente servicio, muy amables, solo no me gustó que no tuvieran un equipo de cómputo disponible para los huéspedes en caso de necesidad, por lo demás excelente...
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Very good location if you arrive on a late bus, it’s right at the bus station in bucaramanga. Or if you arrive in a bus then have to go to the airport in the Morning early. Taxi to airpor is $32k. The staff were friendly, watch out for them trying to charge you IVA tax on your room. This seems to be very common in colombia. I had to explain that I was a tourist and shouldn’t be charged it. She refunded me the 19%. The room was clean and it has hot water.
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Precio de 3 estrellas por un servicio de 1 estrell

Muyyyyy​ mala
Stayed 1 night in Oct 2017
Verified

6/10 Okay

Jaime

Liked: Cleanliness, staff & service

Hotel de precio razonable

Habitación da a la calle, mucho ruido
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Noisy place

The cover pictures don't tell the Real story. This hotel is located next to the bus terminal Our room back onto the exit ramp for the terminal so ever bus that left through the night we knew it was on it's way. The picture of a quiet little cabana on a hillside isn't even close to what get.
Verified

4/10 Poor

SANDRA MILENA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

solo válido si te interesa estar cerca del termina

habitación con mucha humedad el Wi-fi no llegaba a la habitación
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción cerca al terminal de transporte

Es una muy buena opción para estar de paso en la ciudad de bucaramanga, queda al lado de la terminal de transportes y aún así no se escucha fuerte el ruido de los buses y puedes descansar. Es agradable, las habitaciones amplias con aire acondicionado y personal muy atento. Los centros comerciales más cercanos quedan a 15 o 20 minutos en coche según el tráfico. El centro de bucaramanga es más lejano.
Verified

6/10 Okay

HERNAN

Disliked: Property conditions & facilities

muy costoso

Muy costoso para lo que ofrece. No hay piscina. Es un charquito. Seconsiguen buenos hoteles en bucaramanga por 100.000 pesos. Al precio no volvere.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Buena zona de relajación
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Es un buen hotel, lo recomiendo
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

Buena ubicacion

El Hotel tiene buena ubicación pues se encuentra dentro del terminal de transportes,el parqueadero no queda en el mismo hotel y para ingresar al restaurante se debe salir del hotel. El jacuzzi no presentaba una buena limpieza y contaba con una abertura que succiona con mucha fuerza y podría causar un accidente.
Verified

6/10 Okay

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un espacio còmodo y aceptable

En general el hotel es bueno, sus cuartos confortables y las zonas humedas buenas. El problema que tiene es que se encuentra en el terminal y se siente un poco de ruido de carros en la noche, de la misma manera el acceso al mismo no es fàcil.
Verified

6/10 Okay

Ali

Liked: Staff & service

Logical hotel for overnight stay near bus terminal

We arrived in Bucaramanga late at night and were departing by bus early in the morning for San Gil. We selected Hotel Palmera Real because it is directly next to the bus terminal; in fact, it's practically a part of it. The hotel room was very basic, but mostly as advertised. The photos made the rooms and grounds look a bit more modern than we found, but the room served the purpose of a short-term crash pad. Not surprising, the location is fairly noisy, and we were woken up quite early by buses and the hotel staff. Overall, it is definitely conveniently located, but is a bit pricey for what you receive.
Verified

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aunque el sector daría para pensar q no es un buen hotel, en realidad es muy confortable y bonito.
Verified

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me sorprendió

Este hotel se encuentra dentro de la terminal de transporte de Bucaramanga y me encantó. Es muy bonito, pequeño, cómodo, con zona húmeda acogedora para pasar un buen rato. No se siente ruido, ya que está al extremo del movimiento de los buses. La atención fue excelente. Fue un gran acierto haber escogido este hotel para nuestra estancia en Bucaramanga.
Verified

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

ANGIE Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort