Search Spa Hotels in Brentwood Bay

"My room flooded and was caused apparently from another rooms bathroom leaking. They did not even send someone up to mop up the water. My laptop, AirPods, backpack, and chords/chargers were wet, and I have to pay to get my computer checked as some keys aren’t working. They gave me one night off my final transaction, and upon asking if there was anything else they can do for me, the manager said “one night is already a lot.” Disappointed, I come in April every year and usually enjoy it and previously have been happy every stay, but this incident ruined it for me. "

"A beautiful hotel with a rich history! You can't beat the view of the harbor and location for activities. Plus, the Visitor's Center, harbor taxies and tour busses are all within a block. The staff was so friendly and professional. The rooms were awesome, with great beds and pillows. My only complaint is that some rooms have you check in on the 1st floor vs the main lobby. However, the bell hops will assist you with getting you and your luggage there. If you drive a SUV, you won't be able to self-park in the garage. However, the staff will park your car for you in their private lot. I would highly recommend a stay at the Fairmont Empress. Don't forget to book tea!!"

"The rooms are super clean, and well appointed. The bathroom has a separate very large and deep tub. With spray nozzles to rinse with. The coffee markers were both drip and pods, and the hair dryer was a dyson. They even had both an iron and a clothes steamer."

"Great room, older hotel"

"Room was nice, bed was comfortable. Staff very helpful. Above and beyond service to help us after check out when we’d left behind items. No on site laundry. "

"WE were blown away when entering our room. It was a full-on suite with 2 Q, complete kitchen, gigantic LR. Beautiful view and close to everything in the harbor."

"Beautiful and relaxing lobby setup, overall very clean, friendly staff, modern facilities, with a pool anda hot tub."

"Room was clean, housekeeping responsive with towels blankets pillows. Had room service but was dinner not breakfast. Did not try hot tub nor did I have a jetted tub. Please note that you may want to ask this location to make sure you do not have a room with mixed up TV channels as the guide is inaccurate and there were only 2 basic channels with tons of commercials. So may want to ask and think about this one if you have kids. We had a double queen with balcony. "

"The rooms I had at the Chateau Victoria were exceptionally clean and the public areas around the building were well taken care of. I also enjoyed several meals in the dining room on the 18th overlooking the city. Not only eas the birw"