Mini-fridge, microwave

Reviews of Motel 6 Brenham, TX

2 out of 5
Motel 6 Brenham, TX
555 Highway 290 W, Brenham, TX

Reviews

7.0

Good

Rating 10 - Excellent. 147 out of 555 reviews" "
Rating 8 - Good. 169 out of 555 reviews" "
Rating 6 - Okay. 103 out of 555 reviews" "
Rating 4 - Poor. 67 out of 555 reviews" "
Rating 2 - Terrible. 69 out of 555 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chester L

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Miljan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are remodeling whole motel and waiting for next passing through this area to stop and rest on this place.
Stayed 3 nights in May 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,Thank you for your patience during our remodelling process. We're excited to provide an even better experience for our guests once renovations are complete. We look forward to welcoming you back for a restful stay in the future.

6/10 Okay

Brianda

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m sure they are doing renovations which is why there was such a mess outside but the inside of the elevator smelled horrible. The room’s floor were dirty, hair in the tub, and stains on the clean towels. We were in a bind and needed a place to stay quickly. Personally, for the price of the room, it was way too much. 90 a night would have been more appropriate. The staff were very kind though so I must say, that was appreciated.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for the positive feedback for our staff. However, we apologize for the unsatisfactory experience you had during your stay. Ensuring cleanliness and guest satisfaction are our top priorities, and we take your feedback very seriously. Rest assured, we will take appropriate actions to address these issues. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Brendon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vending machines didn’t work, everything was packed up like they were moving out. Nothing that they offered was available. The workout room was a storage room, there was no breakfast, the dining area was cluttered with storage. And then my second day there they came a took the table and couch out of my room when I wasn’t there and then questioned me in the parking lot while I was on the phone. Asking me what room number I was in making sure I was allowed to be in the parking lot I guess. Terrible experience. .
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Bienor

Stayed 7 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

juan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No Pool . No gym. Smell of paint. Under remodeling?!!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We regret the inconvenience faced by you. Your feedback is invaluable to us as we strive to improve our service. We hope to have the opportunity to welcome you back and provide you with an exceptional stay next time.

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a quick trip
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

John

Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Laura

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Cynthia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Trash from renovating was in the parking lot by the rooms. Dirty exterior; crumbling walkways. Towel’s threadbare & stained. Bedspread stained. Guests smoking outside by our room. Interior walls stained with holes.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your feedback is invaluable, and we are addressing these issues immediately to enhance our facilities and services. Please accept our apologies, and we hope to have the opportunity to exceed your expectations on your next visit.

4/10 Poor

Suzan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-in staff was nowhere to be found for about 20 minutes, check took about 30 minutes. He forgot to put out a sign, that said he would be back. We stayed in a newly remodeled room, that was nice. However, piles of old furniture littered many parking spots next to the hotel, making it difficult to get to outside entries.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,We're delighted that you appreciated our newly remodelled rooms. However, we apologize for any inconvenience caused. Rest assured, your concerns have been shared with our team for improvement. We hope for the opportunity to better serve you in the future and look forward to welcoming you back soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Good location for a variety of restaurants with a Starbucks about a mile out. 2nd time at this hotel as we attended the Blue Bell fun race. They are refurbishing many of the rooms, in fact we got into a fully refurbished room, as I believe we were the 1st occupants. Spartan no frills but the mattress was very comfortable. Bring your own pillows!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location and found our newly refurbished rooms comfortable. We continuously strive to enhance our facilities, and your input will be taken into consideration. We hope to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Joshua

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were dirty and stained they smelt like old body oils or diesel grease. Furniture in the room was stained the shower walls needed to be wiped down they had black residue on them. Only thing good was the location close to the highway.
Response from Sophia CSR on 17 Feb 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

THOMAS

Disliked: Cleanliness, staff & service
motel was in progress of remodeling. extra areas uesd for storage of items to be rerurbish (mattress, furniture,etc
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Willie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is probably the worst motel we have ever stayed at. Rude staff, place under construction so very dirty. TV didn’t work, no coffee machine in room, they did have Luke warm coffee in lobby. Place was awful and they charge 100 dollars a night! Save your money go somewhere else. Oh one more thing, they state they are dog friendly but they are not.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Roderick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place is under remodeling, therefore any evaluation is subjective. I have stayed here many times and the upgrades will be greatly appreciated
Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback and patience with the ongoing beautification of our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

4/10 Poor

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
The property was under construction and none of the amenities were available. The staff was polite and very courteous.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Dear Guest,We are exceptionally thankful that you have honored our staff members with praiseworthy words. However, we apologize for the inconvenience faced by you regarding the ongoing construction. We hope that you will consider staying with us again.

10/10 Excellent

Mark A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

6/10 Okay

Eric

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 1 Dec 2023
Hi Eric,I appreciate the generous 6-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.

6/10 Okay

Danyelle

Travelled with family
The room was very spacious and well accommodated our needs. I didn’t know that they were doing renovations at the hotel, and we were awakened with loud noise at 8am.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 26 Nov 2023
Hi Danyelle,Thank you for choosing our hotel for your recent stay, and we appreciate your feedback. We're pleased to hear that you found our room spacious and accommodating to your needs. However, we regret any inconvenience caused by the unexpected noise from the renovations. Your feedback is crucial, and we will address this issue with our team. We hope to have the opportunity to welcome you back for a quieter and more enjoyable stay.

8/10 Good

Brian

Remodel but clean and quiet
It's in the process of being remodeled but over all it is still a clean hotel and priced correctly. Served the purpose to attend a A&M 11am kickoff game.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Hi Brian,Thank you for your understanding during our remodelling process. We're glad you found the hotel clean and quiet, and that it served its purpose for you. We appreciate your feedback and hope you'll choose to stay with us again as we continue to enhance our facilities.

10/10 Excellent

Alecia

Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Nov 2023
Hi Alecia,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 10-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 15 Nov 2023
Hi Barbara,Appreciate the generous 8-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.

2/10 Terrible

Gwendolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay.
The first room had no lights so they got us another room and it was dirty. Not a good place to stay
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Hi Gwendolyn,It's disappointing to learn about the experience you had with us. This is not the standard we aim to provide, and we apologize for any inconvenience and disappointment you faced. Your feedback will be shared with the management to ensure improvements are made. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 6 Nov 2023
Hi Jamie,Appreciate you for awarding us with a 6-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

8/10 Good

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel is ok, very clean, just a little run down in terms of furniture.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Ernesto,Thank you for your feedback. We're glad to hear that you found the hotel clean. We regret any wear and tear on the furniture; we'll take this into consideration for future improvements. We appreciate your input and hope to welcome you back in the future.

2/10 Terrible

Valarie

Stayed 2 nights in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Valarie,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

2/10 Terrible

Beth

Disliked: Cleanliness, property conditions & facilities
The room was very musty smelling. My friend was immediately bitten by something when we walked into the room. The safety latch was also missing from the door. We returned our key within 10 minutes and left the property.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Hi Beth,We will investigate and address these issues immediately. This falls far short of the standards we aim to provide. Your safety and comfort are our top priorities. We'd be grateful for the opportunity to make it right in the future.

8/10 Good

Dan Flint

Travelled with partner
There was excessive noise from guests late at night. The property has some renovation going on. Some of the property rented was not finished. There were electrical plugs in the bathroom that did not work. Rooms should not be rented until all a detailed check list has been completed. I felt the fee paid for the stay was too high for the room condition.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 26 Oct 2023
Hi Dan,Thank you for sharing your feedback, and we regret the inconveniences you experienced during your stay. Your comments about the noise, ongoing renovations, and room condition are important, and we will work on improvements. We hope to have the opportunity to provide a more enjoyable stay in the future.

2/10 Terrible

Brett

Disliked: Cleanliness
Several lights in room didn’t work, burned out or missing bulb. Handicap shower flooded bathroom floor. Sink stopper didn’t work, had to remove to drain sink. One towel in bathroom had not been washed prior to putting in room.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Brett,The maintenance and cleanliness issues you encountered are not the experience we aim to provide. Your feedback is essential, and we are taking immediate steps to rectify these issues. We hope you will give us another opportunity to provide a better experience in the future.

4/10 Poor

Jean

Disliked: Cleanliness, property conditions & facilities
Won't stay here again.
This motel needs to be updated. The ice and vending room had a washer or dryer and that was all. Pipes just sticking out of the walls. When I went to plug in my cell phone, the outlet was behind the couch. I pulled the couch out to access the outlet and there was no outlet cover and around the plug they had stuffed some paper in there! Wow! I'm sure that's a fire hazard and not up to code. My 2nd and last morning there, I turned on the water in the bathroom and nothing! So I walked down to the check-in desk and was informed that the workmen in the parking lot needed to cut the water off. Thankfully, it did come back on before I checked out. Will not stay here again.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Jean,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Doug,We regret that your experience did not meet your expectations. Your feedback is important to us, and we'd like to understand more about your concerns. Please feel free to share any specific details so we can address them promptly. We genuinely hope for the opportunity to improve in the future.

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room , bed, rusted shower , loose nozzle on shower
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Steve,The issues you mentioned do not meet our standards, and we take your feedback seriously. We will address these concerns immediately to ensure a cleaner and more comfortable experience for our guests in the future. We hope to have the opportunity to provide a much-improved stay should you choose to return.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Plenty of room in deluxe suite, but no coffee pot. Refrigerator needed to be defrosted. Bathroom door hard to close. Wall mounted make-up mirror was very useful. Plenty of parking, even when returning late.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Cheryl,Your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon and thank you for choosing us as your destination of choice.

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
The worst thing is tha we arrived to dirty sheets and an unmade bed. Our room was not ready at 5 pm when we checked in.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 12 Oct 2023
Hi Nancy,We deeply regret the unacceptable condition of your room upon arrival. This falls far below our usual standards and will be addressing this with our housekeeping team to ensure this does not happen again in the future. We sincerely hope you will give us another chance to provide you with the experience you deserve.

8/10 Good

Buford

Disliked: Amenities, property conditions & facilities
Bedbugs
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Hi Buford,I regret that your experience at our property was less than satisfactory. We apologize sincerely for the issues with bugs. Rest assured, we have shared your feedback with our team to promptly resolve the pest problem. We hope you'll consider giving us another chance the next time you're in the area.

6/10 Okay

shehab

Stayed 1 night in Oct 2023
Response from Sophia CSR on 28 Oct 2023
Hi Shehab,Appreciate you for awarding us with a 3-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Hi Michael,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in easy out
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 29 Sept 2023
Hi Randy,We are glad to hear that your stay was convenient and hassle-free. If there's anything else we can do to improve your experience for next time, please don't hesitate to let us know. We look forward to welcoming you back!

4/10 Poor

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was looking for an inexpensive motel as we were in town for a baseball tournament. The gentleman at the front desk was very nice and welcoming. As soon as we got to the room it smelt dirty and some of the lights did not work. I tried to stay as I did not want to move hotels but I suffer from severe allergies and there was so much dust in the room I could not breath. I did end up leaving and was given a refund. I did have other family members with a room and they stayed. If you have allergies this is not the place for you.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 28 Oct 2023
Hi Monica,It's unfortunate that the room didn't meet your expectations, especially considering your allergies. Your feedback is valuable, and we will work to address these issues. Thank you for sharing your experience, and we hope to provide you and your family a more suitable accommodation in the future.

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived I checked in. Went to my room the sheets looked like someone did the dirty on it and left it there. Then the tv cable doesn’t work. Terrible experience I do not recommend staying here at all so not waste your money. I need a refund
Stayed 1 night in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Hi Tyler,Sorry for the unacceptable experience you had during your stay. This is not the level of service we aim to provide, and we deeply regret the inconvenience and discomfort you faced. Please know that we take your feedback seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure they do not recur. We hope to have the opportunity to make it right in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hi Daniel,We are pleased to hear that you found our accommodations clean and comfortable. Your comfort is important to us, and we are glad we met your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Good

Tina

Stayed 1 night in Sep 2023
Response from Sophia CSR on 6 Oct 2023
Hi Tina,Appreciate you for taking the time to give us a 4-star rating. We are glad you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me and I didn't even stay at the location but when I drove by
Stayed 1 night in Sep 2023
Response from Sophia CSR on 16 Sept 2023
Hi Michelle,I'm sorry to hear about the inconvenience you've experienced. This is certainly not the level of service we aim to provide. Please reach out to our customer service team with the details of your situation so that we can promptly address and rectify this issue. Your satisfaction is important to us, and we apologize for any inconvenience caused.

10/10 Excellent

Tynisha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Sept 2023
Hi Tynisha,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels.