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Reviews of numa | Saga Apartments

numa | Saga Apartments
Hanseatenhof 7, 28195, Bremen

Reviews

5.6
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 2 out of 4 reviews" "

6.0/10

Cleanliness

Reviews

10/10 Excellent

Ola

Stayed 2 nights in Feb 2024
Response from numa Guest Experience Team on 1 Mar 2024
Dear Ola,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from numa Guest Experience Team on 14 Feb 2024
Dear Geraldine,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

2/10 Terrible

LAURENT

Business traveller
Disliked: Cleanliness, room comfort
Never ever NUMA
My stay (booked 5 months earlier) was cancelled the morning of my arrival at Bremen (for an exhibition) by NUMA…even if I had double checked again 2 days earlier of my arrival (directly with NUMA CS) my booking with NUMA confirmation ref!!!. They told me « sorry, call Expedia for support » Scandalous situation when all city is fully booked for the exhibition. Of course, due to that critical city status, Hotels.com was able to propose me a hotel…by 30kms (only) away from city center. Hopefully& luckily, I was able to figure out some last minute solution. By the way, NUMA even cashed my booking …cancelled! (Just had the refunding by Hotels.com…1 month later) Never ever met such a lack of professionalism (NUMA) I wonder also about responsability of hotels.com, efficiency to solve situation & clear discrepancies with its communication and the waste of time, energy I spent repeating my story too many to too many poeple. I had to keep pressure & strong reminders on hotels.com shoulder to close all that crazy scenario (some details are still pending but not a problem to manage) Despite all that and after more that 10/12 years booking my hotels all around the world, will I keep booking with hotels.com? YES!! (Because I keep a global good appreciation of hotels.com despite I found some new weaknesses to be seriously improved)
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Einmal und nie wieder. Bodenlose Frechheit
Kurz vor Aufenthalt in Messezeit vom Anbieter selbst storniert worden mit Begründung , das eine Neueröffnung nun früher als geplant durchgeführt wird. Anstelle den Kunden, die bereits gebucht haben einfach umzubuchen, einfach viel zu kurzfristig und auch noch wärend Messezeitraum einfach abgesagt und mit 25% Gutschein abgespeist. Natürlich war das neue Hotel bereits ausgebucht. Vom Anbieter selbst keine Unterstützung. Zum Glück hat Hotels.com da mehr unterstützt
Stayed 3 nights in Sep 2023