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Reviews of OYO Hotel Breckenridge TX Hubbard Creek Lake

2 out of 5
OYO Hotel Breckenridge TX Hubbard Creek Lake
6924 hwy 180 w, Breckenridge, TX

Reviews

5.2
Rating 10 - Excellent. 8 out of 86 reviews" "
Rating 8 - Good. 19 out of 86 reviews" "
Rating 6 - Okay. 15 out of 86 reviews" "
Rating 4 - Poor. 12 out of 86 reviews" "
Rating 2 - Terrible. 32 out of 86 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jim

Stayed 3 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Jim! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get it together
I booked online through hotels.com. received multiple messages from OYO through hotels.com confirming the upcoming stay, welcoming, etc. 3 hours of driving, and I show up to a sign that says "sorry, no rooms, no water." I knocked and rang the doorbell, a man came to the door and pointed, I pointed to my phone. He opened the door, proceeded to yell at me, ask if I knew how to read, etc. I explained my online booking and he said he hasn't taken bookings in over a month. I get it, his business is seriously suffering, but he yelled at me and told me to deal with whoever I booked it through and shut the door on me. He even tried to deny that I even booked online at first. So, I headed into town, and was on the phone with hotels.com for 2 hours and they couldn't seem to understand why, after multiple attempts, no one was answering the phone at the hotel (because it was closed). I eventually was issued a refund, and found another place to stay. But what's disappointing is that I was yelled at, and he seemed super pissed he was inconvenienced. I get losing money, and having to explain over and over again, but he could have handled it better, and perhaps he needs to double check with his contractors to ensure bookings don't occur while closed. Because my money was taken weeks prior and I received several confirmation messages, only to show up to an absolute awful person.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Guest! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

2/10 Terrible

Cassandra

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This property does not honor online reservations thru any third party, like Expedia or hotels.com. The images are nothing like the rooms at all, so much so it is false advertisement. The front office is not helpful at all. The rooms are dirty and in terrible shape.
Response from Ava on 22 Dec 2022
We are sorry to disappoint you, Cassandra! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

2/10 Terrible

Coby

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty
Terrible experience. Should have viewed the room before we agreed to stay. So dirty we couldn’t even stay there. Tried to return our key and found out he had already deactivated them.
Stayed 2 nights in Dec 2022
Response from Ammy on 6 Dec 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Angel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This man was very rude and racist as well as not answering the phone to get my money back, He refused to give my workers rooms because he said they were Mexican, Which they are NOT Mexican, even then a race SHOULDN'T matter,
Stayed 3 nights in Oct 2022
Response from Ammy on 19 Oct 2022
Apologies for the problems you had faced, Angel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bates motel vibes
Manager is rude. And was beating on my door to move my vehicle cause he didnt like where it was parked. The beds are hard as bricks and way over priced
Stayed 1 night in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, Jessica! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Eric

Stayed 3 nights in Sep 2022
Response from Eva on 2 Oct 2022
Hi, Eric! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

4/10 Poor

Ty

Disliked: Staff & service, amenities, property conditions & facilities
Was told “I canceled your booking!” Upon arrival, property manager told me that my reservation was canceled. I don’t have queen size beds and Expedia knows that. After listening to him rant and use racial slurs, I was charged for a king room at another 25$. Stayed here on two separate occasions and both times was not worth the money. Very unprofessional management and I will be staying 30 miles elsewhere just to drive 2 blocks from this motel to work.
Stayed 1 night in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

Stanley

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
4 days, never swept the floor, no bed ever touched, just dirty
Stayed 4 nights in Aug 2022
Response from Ammy on 11 Sept 2022
Hi, Stanley! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jon on 17 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 Okay

Kimberly

Travelled with family
Stayed 2 nights in Jun 2022
Response from Christina on 2 Jul 2022
Apologies for the inconvenience caused, Kimberly! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

2/10 Terrible

Randall

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst place Ive ever had the displeasure of staying. Staff cussed at me for checking in, thew around racial comments, mocked me for inquiring about ice and clean towels, room was visibly dirty. Dont waste your time here.
Stayed 5 nights in Jun 2022
Response from Simon on 10 Jul 2022
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

Tanya

Stayed 1 night in Jun 2022

2/10 Terrible

MA Cristina

Business traveller
Disliked: Staff & service, property conditions & facilities
They charged my card for a room on May 16. When my guys got there a not on the door said building closed pipes broke Jan 2. If that was the case they should not have charged my credit card ahead of time as they would have known building closed. On May 19 no credit yet. Don’t stay it has to be a scam.
Stayed 1 night in May 2022
Response from Simon on 29 Jun 2022
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

6/10 Okay

Corey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2022
Response from Jane on 19 May 2022
Hi, Corey! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Terrible

Jeremiah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed
They were closed for the next three months yet still took my money and said it’d take three weeks to get it back
Stayed 6 nights in May 2022
Response from Joey on 19 May 2022
We are sorry for the inconvenience caused to you, Jeremiah! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Claudia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service sucked very bad
Stayed 2 nights in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Claudia! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

James

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Ammy on 3 May 2022
Hi, James! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Aimee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

2/10 Terrible

STEPHEN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Ammy on 4 Apr 2022
Hi, Stephen! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
No HOT water
Operator is friendly. However, bed was hard and absolutely no HOT water. A/C-heater is directly over the head of the bed. Unit worked intermittently. If full, there would not be enough parking. Located really close to lake and several sports/fishing shops for those there for fishing.
Stayed 2 nights in Mar 2022
Response from Ammy on 22 Mar 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Boo
Got told to leave before check in - no rooms! Refused to help us find other accommodations in the area.
Stayed 1 night in Mar 2022
Response from Cheshta on 8 Mar 2022
We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

2/10 Terrible

Cody

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water for a shower and there is no front desk to ask for help in case of any problems.
Stayed 1 night in Feb 2022
Response from Cheshta on 25 Feb 2022
Apologies for the problems you had faced, Cody! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Get ready to get cussed at
The owner was INCREDIBLY rude, cussing about how my room was booked through Hotels.com and stated if I used Hotels.com again he would refuse me a room.
Stayed 1 night in Feb 2022
Response from Smith on 20 Feb 2022
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Smith

8/10 Good

FABAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was quick and easy, it was exactly what we were looking for in an inexpensive overnight stay.
Stayed 1 night in Feb 2022
Response from Ammy on 25 Feb 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy. Sheets had not been changed from previous guest. Hair on sheets, floors not vacuumed, grime on tubs, and toothpaste in sink.
Stayed 2 nights in Jan 2022
Response from Cheshta on 22 Jan 2022
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Simon on 25 Dec 2021
Hi William, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Simon

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Owner said he almost didn't open the door for us because it was past midnight
Stayed 2 nights in Nov 2021
Response from Ammy on 23 Nov 2021
Hi, Shawn! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The person at the desk was very rude and didnt like it because I booked online. He stated that if I ever wanted stay there again and booked online he would rent me a room. Needless to say that was just the first part. The room had no lamps kr plug ends close to the bed, there was no remote for the tv and the shower was very dirty.
Stayed 1 night in Nov 2021
Response from Ammy on 13 Nov 2021
Apologies for the problems you had faced, Jeremy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What you pay is what you get.
What you pay is what you get. This hotel is cheap but it's not fancy at all. Cleaning was not good, one of the towels have a visible yellow spots, some hair in the same towel, long hair, I have really short hair so wasn't mine. Also I found gray long hair on the bed sheets, my hair is blonde, big ass fridge with big spots of corrosion, they can at the least used a $4.00 can of spray paint to disguise the problem. Everything else was ok. Not planning to come back here.
Stayed 1 night in Nov 2021
Response from Cheshta on 8 Nov 2021
Apologies for the problems you had faced, Jose! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Layne

Stayed 1 night in Oct 2021
Response from Ammy on 18 Oct 2021
Hi, Layne! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

larry

Business traveller, Travelled with partner
The motel cancelled us because the price was quated too low. Yet we are charged anyay!!!
Stayed 6 nights in Oct 2021
Response from Bruce on 11 Oct 2021
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Bruce

4/10 Poor

Corey

Liked: Staff & service
It was, just barely ok
Well, I’m not going to slam this place, it’s kids, you get what u pay for things. But, I will say I was disappointed. First the refrigerator in our room was DIRTY, inside and out. Secondly, I was supposed to have a queen bed, only got a full size. Lastly, we had a shower only, no bath tub.
Stayed 2 nights in Sep 2021
Response from Thomas on 14 Sept 2021
Hi, Corey. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Thomas

8/10 Good

Montie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Aug 2021
Response from Hannah on 8 Sept 2021
Hi, Montie! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Hannah!

2/10 Terrible

Brandi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one would answer bell before 11am. Rooms were filthy when we got there. Towels & wash clothes were dirty hanging up to be used. I went and bought towels for our use. No coffee pots in rooms after I called to ask and was told yes they had them. Manager used key to come in room as I told him my daughter in law was in the shower. He kept coming in luckily she was out and dressed. I will never stay at another OYO Hotel due to this experience. No parking could only have one vehicle per room
Stayed 2 nights in Jul 2021
Response from Leo on 7 Jul 2021
Hi, Brandi! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Katey

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
USELESS PROPERTY
Stayed 6 nights in Jun 2021
Response from Karen on 6 Jul 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Karen

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2021
Response from Jon on 3 Jul 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jon

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Its a small place great for sleep and a shower while at the lake.
Stayed 1 night in Jun 2021
Response from Bruce on 23 Jun 2021
Hi, we appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Bruce

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from Leo on 30 Jun 2021
Thanks for the positive rating. Hope to welcome you again soon. Regards, Alex

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Marie on 17 Jun 2021
Hi, Greg! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Marie!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice little place to sleep. The staff was super helpful. The place was quiet and clean. Good place for the price.
Stayed 1 night in Jun 2021
Response from Gabi on 8 Jun 2021
Hi, We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Gabriel!

2/10 Terrible

Tony

Got to the hotel at 4:00 pm was told my reservation was canceled and if I wanted a room I needed to pay cash. Very shady and there is nothing with ing 4 miles regarding gas or restaurants. I ended up staying at another hotel which was really nice.
Stayed 1 night in Jun 2021
Response from Jack on 7 Jun 2021
Hi, Tony. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jack

6/10 Okay

donnie

Travelled with group
Disliked: Property conditions & facilities, room comfort
Just ok
No hot water. Beds very uncomfortable. Could be updated.
Stayed 1 night in May 2021
Response from Marie on 17 May 2021
Hi, Donnie! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

6/10 Okay

Jason

Liked: Cleanliness
Stayed 2 nights in Apr 2021
Response from Marie on 21 Apr 2021
Hi, Jason! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy but don’t feed the dog lol
We have stayed here 2 years in a row for our fishing tournaments and love it every year. Right across from the boat ramp and a huge U-turn drive. Owner of the hotel does have the best dog on property, he kept all the rough crowd away. Bed was a little harder than what we have at home and shower was tiny tiny. We’ll be back next year.
Stayed 2 nights in Apr 2021
Response from Jake on 14 Apr 2021
Hi, Kara! Happy to hear that you loved our services. We are amazing just because of amazing guests like you. We look forward to serving you again:) Regards, Jake

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect fishermen accommodation
Perfect place to stay when fishing Hubbard Creek....
Stayed 1 night in Mar 2021
Response from Chris on 29 Mar 2021
Thank you so much for the positive rating, Ronald! Hope to serve you soon with an amazing stay. Regards, Christina!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Joe on 30 Mar 2021
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Joe

6/10 Okay

Richard, Texas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed here during a recent fishing trip. Very convenient to public boat ramp.
Stayed 1 night in Jan 2021
Response from Bella on 31 Jan 2021
Hi, Richard! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Bella!

8/10 Good

Jimmi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Very clean. It was very cold and the heater was a window unit above the bed. We never got the room warm. Other than cold it was a comfortable bed, clean room, bathroom was also clean. We will stay there again if in the area, just take extra blankets.
Stayed 1 night in Jan 2021
Response from Marie on 18 Jan 2021
Thanks for the positive rating, Jimmi! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!