Exterior

Reviews of Hilton Promenade at Branson Landing

3.5 out of 5
Hilton Promenade at Branson Landing
3 Branson Landing Blvd, Branson, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie, Battlefield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was dissapointed the pool was closed and some of my neighbors were loud.
Stayed 2 nights in May 2024
Response from jj on 20 May 2024
Thank you for taking the time to leave us a review of your stay! I apologize for the dissatisfaction, and disappointment with the closure of our pool and the noise from neighbors. We do plan on having the pool back in order very soon, and we hope to have you back in the future so that we may provide you with a more positive experience!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.
Stayed 2 nights in May 2024
Response from Vickie on 16 May 2024
Thank you for visiting us at the Hilton Promenade on Branson Landing. It is exciting to hear of your enjoyment and we can't wait to welcome you back!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent Mother’s Day here and had a wonderful experience. Clean and very helpful, friendly staff!
Stayed 1 night in May 2024
Response from Vickie on 14 May 2024
Thank you for being our guest and celebrating at our location. We appreciate your business and look forward to welcoming you back in the future.

10/10 Excellent

Layneigha

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Vickie on 15 May 2024
Thank you for visiting us at the Hiltons of Branson Layneigha, we appreciate your business and hope you will consider us in the future.

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from Vickie on 10 May 2024
Thank you for visiting the Hilton Promenade at Branson Landing. We hope you consider us again in the future.

8/10 Good

Sarah

Stayed 2 nights in Apr 2024
Response from Tyler R. on 6 May 2024
Thank you for taking the time to provide a review of your stay, our management team continually monitors guest reviews so that we can improve our product and services. We are pleased to see that your stay was enjoyable and we hope to welcome you back during your next adventures in Branson for an improved experience.

4/10 Poor

Calley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very unimpressed with the Hilton Promenade on Branson Landing. So many things could have been better, and so expensive for what we got. The in room coffee maker had sludge/mold in it. I Called the front desk to request that two cups of coffee be sent up after discovering the sludge (which they sent right up), but the individual that delivered it gave me an eye after dropping them off. The comforter on one of the beds was full of small holes (I’m hoping from excessive laundering). Lastly the bathroom sink drain would not open to let the water drain. The pool was closed for remodeling, (no notice about that anywhere that I could locate prior to booking). Would not recommend!!!
Stayed 2 nights in Apr 2024
Response from Vickie on 18 Apr 2024
We are so sorry, Calley, and appreciate you taking the time to provide detailed feedback so we may work to improve. Please know this is not our standard and is not the experience we usually hear of our guests. We will ensure your comments are shared with our management team for future focus and hope you will consider us again sometime in the future so we may improve your experience.

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time. We will be back.
Stayed 2 nights in Apr 2024
Response from Vickie on 18 Apr 2024
Thank you for being our guest! We are honored to have your business and can't wait to welcome you back!

8/10 Good

Rosanne

Travelled with family
Liked: Staff & service, property conditions & facilities
There was no maid service unless you called and asked for clean towels. This was disappointing as this was not an inexpensive hotel. Valets were awesome Scotty! Sheets seemed glued to the bottom of the bed and were too short to pull up. Location was good.
Stayed 2 nights in Apr 2024
Response from Vickie on 18 Apr 2024
Thank you for being our guest and sharing valuable feedback. We truly appreciate your business and will share your comments with our management team. We hope you will consider us again sometime in the future.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Had to go to a different building across the street for breakfast
Stayed 2 nights in Mar 2024
Response from Tyler R. on 14 Apr 2024
Thank you for taking the time to provide a review of your stay, our management team continually monitors guest reviews so that we can improve our product and services. We do apologize for the inconvenience of the location for breakfast, we are currently remodeling our gift shop area for a breakfast alternative at the Hilton Promenade hotel. We appreciate your time and business and hope to welcome you back during your next adventures in Branson for an improved experience!

4/10 Poor

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the location. However, the gentleman that checked us in was not very friendly at all. I get a better greeting at the mom & pop cabins that we sometimes stay at.
Stayed 1 night in Apr 2024
Response from Vickie on 9 Apr 2024
We are so sorry to hear this was your experience and thank you for taking the time to let us know. Please know we pride ourselves on customer service and this is not our standard. We will follow up with our team to improve for future visits and hope to see you again.

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with there attention to detail, I quickly mentioned it was my anniversary on one call to confirm my reservation & they left rose pedals & towels made into 2 swans on the bed along with a Happy Anniversary card! Never expected any of that, it was very nice of them!!
Stayed 1 night in Apr 2024
Response from Vickie on 9 Apr 2024
Thanks so much for celebrating with us. We appreciate your business and hope you will think of us for future celebrations!

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Tyler R. on 6 Apr 2024
Thank you for taking the time to provide a review of your stay, we are pleased to hear that you enjoyed your visit! We appreciate your time and business, and hope to welcome you back during your next adventures in Branson!

4/10 Poor

Daniel

Travelled with family
Disliked: Amenities, property conditions & facilities
wasn't aware of this property being under renovations couldn't use the pool or gym due to the renovations. no working ice machines. if i was aware of this i wouldnt booked this room
Response from Vickie on 4 Apr 2024
We are sorry Daniel; We share in your frustration, in that our pool was delayed in returning to us as well as the ice machine working order. We do have a complimentary shuttle service for use of the pool/fitness center at our sister property across the street. We are also happy to deliver ice to your room whenever you request. We understand this is not the same and for that we apologize but wanted to ensure we had some options. Thank you for being our guest and again we apologize for the inconvenience.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Mar 2024
Response from Vickie on 2 Apr 2024
Thanks bunches, we appreciate your business and hope you will think of the Hilton Promenade for your next visit to Branson Landing.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready when we checked in , the staff gave us water and was attentive until room was ready which wasn’t very long
Stayed 1 night in Mar 2024
Response from Vickie on 30 Mar 2024
Thank you, Martha, we are sorry for the delay upon arrival for your room. Please know we appreciate your kind words and your patronage. We hope to see you again in the future.

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast cost me 30.00 and it wasn’t great. It was cold and bacon was floppy and possibly not cooked well.
Stayed 2 nights in Mar 2024
Response from Vickie on 29 Mar 2024
We are very sorry to hear of your disappointment. We usually hear great feedback regarding our Level 2 restaurant. We will ensure your comments are shared with our Chef and restaurant manager so we may ensure we improve in this area. Please know we appreciate your business and hope you will consider us again in the future.

10/10 Excellent

randy, Sulphur

Stayed 1 night in Mar 2024
Response from Vickie on 18 Apr 2024
Thank you for staying with us Randy! We are pleased to hear of a great stay and look forward to seeing you again.

10/10 Excellent

Chad

Travelled with family
Nice
Stayed 1 night in Mar 2024
Response from Vickie on 22 Mar 2024
Thanks for visiting us at the Hiltons of Branson! We appreciate your business and hope to see you again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage was detached from the hotel.
Stayed 2 nights in Feb 2024
Response from Vickie on 7 Mar 2024
Thank you for visiting Stephen. We are pleased to hear that you enjoyed your stay with us. Unfortunately, we do not own the parking garages at either of the Hiltons of Branson, so they are not attached to the hotels. We do hope this will not inhibit you from considering us in the future. Thank you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Always love to stay at the Landing!
Stayed 1 night in Mar 2024
Response from Tyler R. on 5 Mar 2024
Thank you for taking the time to provide a review of your stay, we are pleased to hear you enjoyed your experience with us! We appreciate your feedback and hope to welcome you back during your next adventures in Branson!

10/10 Excellent

Brandon

Liked: Amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Tyler R. on 5 Mar 2024
Thank you for taking the time to provide a review of your stay, we are pleased to hear you enjoyed your experience with us! We appreciate your feedback and hope to welcome you back during your next adventures in Branson!

6/10 Okay

caroline

Travelled with partner
Liked: Amenities
Property great!! Didn’t have my reservation said Expedia. Had cancelled me !!! What is going on I didn’t Cancel
Stayed 1 night in Feb 2024
Response from Tyler R. on 27 Feb 2024
Thank you for taking the time to provide a review of your stay, we are pleased to hear you enjoyed your time with us! We are sorry to hear of the issue with the reservation's cancellation, we have relayed your feedback to our management team and we will investigate so that we can prevent this in the future. We appreciate your time and business and hope to welcome you back during your next adventures in Branson!

6/10 Okay

lily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Constuction started everyday at 7. very loud Fountain wasn't working. Understandable False fire alarm. Got locked out of room for a couple hours because of door locks.
Stayed 3 nights in Feb 2024
Response from Vickie on 20 Feb 2024
We are sorry to hear our refresh disturbed your visit. We are working hard to improve our product for our guests and to try to limit any impact for any of our guests staying with us during this time. We will ensure your feedback is shared with our management team so we may work to improve for future guests. We hope you will consider us again sometime in the future.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I liked the room. The tub was amazing, the shower was great. However one towel per person is not enough and we could have used a blanket. Housekeeping knocked twice before check out time and weren't provided a do not disturb sign. Also parking was an additional $15. I would stay here again.
Response from Vickie on 16 Feb 2024
Thank you for visiting us at the Hiltons of Branson! We appreciate your business and hearing your feedback. We will ensure your feedback is shared, please let us know if you need anything during your next stay. Thank you again for being our guest.

10/10 Excellent

Miguel M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jan 2024
Response from Vickie on 30 Jan 2024
Thank you, Miguel, for being our guest. We look forward to welcoming you back sometime in the future!

4/10 Poor

Derril

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool and hot tub closed Main reason we stayed there Was very disappointed Didn’t know had pay park
Stayed 1 night in Jan 2024
Response from Jed on 30 Jan 2024
We appreciate your business, and apologize for the dissatisfaction you experienced while our pool and spa were closed for remodel. Our entire property is currently undergoing a refresh/remodel, and we would be happy to welcome you back in the future to provide you with a more positive experience!

10/10 Excellent

Grady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking shouldnt be an extra expense. When booking an overnight stay parking should be included.
Stayed 2 nights in Jan 2024
Response from Vickie on 30 Jan 2024
Thank you for sharing your feedback. We try to be very transparent regarding parking fees. We do not own the parking garages so have it listed on our website as well as Expedia's website regarding the fees. We appreciate your business and hope you will consider us in the future.

8/10 Good

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vickie on 30 Jan 2024
Landon, we appreciate your business and taking the time to share your experience. We hope you will think of us for your next visit to the Branson Landing.

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vickie on 27 Jan 2024
Thank you for visiting at the Hilton Promenade at Branson Landing. We appreciate your 4-star review and hope you will visit again so we may work to provide a 5-star experience for your next stay. We appreciate you!

10/10 Excellent

haleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vickie on 25 Jan 2024
Thank you for being our guest at the Hiltons of Branson. We wish you well and hope you will consider us again in the future.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Vickie on 10 Feb 2024
Thank you very much for being our guest! We hope you will consider the Hiltons of Branson for your future travels!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Vickie on 6 Feb 2024
Thanks so much for being our guest- we hope you will consider the Hiltons of Branson in the future.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tyler R. on 6 Jan 2024
Thank you for taking the time to provide a review of your stay! We are pleased to see you enjoyed your experience with us! We appreciate your business and hope to welcome you back during your next adventures in Branson!

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, kind staff, convenient location
Stayed 1 night in Dec 2023
Response from Tyler R. on 8 Jan 2024
Thank you for taking the time to provide a review of your stay! We are pleased to hear you enjoyed your time with us! We appreciate your business and hope to welcome you back during your next adventures in Branson!

10/10 Excellent

Tanya, Kansas City

Stayed 1 night in Dec 2023
Response from Vickie on 20 Jan 2024
Thanks for visiting us, we are pleased to hear of a great stay! We hope to see you again in 2024!

4/10 Poor

Tammy

Stayed 2 nights in Dec 2023
Response from Vickie on 31 Jan 2024
We again apologize for your experience. Please know this is not our standard for our guests. Your feedback regarding your item as well as the delayed availability of your room has been shared with our management team so we may work to improve for future visits. We hope you will consider us again sometime in the future.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful. Only wish the bars attached to the hotel could not charge to room.
Stayed 4 nights in Dec 2023
Response from Vickie on 28 Dec 2023
Thank you for being our guest and providing feedback of your visit. Our team is appreciative of your kind words. We wish you all the best in the new year and hope you will think of us in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway
My husband and I spent two nights at the Hilton Promenade. When we arrived, our first room was a handicapped equipped room. The shower was not going to work for us, so we requested a room change. The front desk receptionist was very accommodating and quickly switched us to another room with a roomier shower. The room was spacious and very clean. We love the proximity to the shops and restaurants. The lobby was decorated for Christmas and very pretty. Looking forward to our next stay at the Hilton Promenade.
Stayed 2 nights in Dec 2023
Response from Vickie on 27 Dec 2023
Thank you for being our guest and for taking the time to share such kind words. We are so pleased to hear of your enjoyment at the Hiltons of Branson. We hope you have a safe and happy new year and will visit again soon!

10/10 Excellent

Angie

Stayed 1 night in Dec 2023
Response from Vickie on 26 Dec 2023
Thank you for visiting! We wish you all the best in the New Year and hope you will think of us for your next trip to Branson!

10/10 Excellent

beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vickie on 20 Dec 2023
Thank you for staying with us at the Hilton Promenade! From our family to yours Happy Holidays and all the best in the New Year!

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
Thank you, Lexie, we appreciate your business at the Hiltons of Branson and hope you think of us for your next visit to Branson Landing! We wish you all the best the holiday season has to offer!

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Not very clean
Room was not very clean, when you pay $500 for a hotel room.. you expect it to be clean. Our countertop was sticky, there were hairs in the shower, there was leftover stuff from the last person, the extra linens were still dirty next to the washer. Definitely was disappointed with the cleanliness and I typically do not leave reviews, especially negative. I wish I would have taken pictures.
Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
We are so sorry to hear of your disappointment. We appreciate you letting us know so we may check into this and improve for future visits. Please know this is not our standard and we will follow up with our team. We hope you will provide us a future opportunity to ensure you have a good experience and provide the level of care you should expect every visit at our hotels. We wish you and your family a wonderful holiday season and all the best in the upcoming year!

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed because of noise.
The room was fine but outside the building on the landing was a loud playlist of songs being broadcast every half hour till after 9:00 p m. I should have requested a different room.
Stayed 2 nights in Dec 2023
Response from Vickie on 20 Dec 2023
We are sorry to hear of your frustration. Many guests come specifically to be close to the Christmas tree, but we understand there are others who want a quieter location. Please should you visit again let us know so we may get you assigned to a room in a quieter location. Thank you for your business, we wish you a wonderful holiday season and all the best in the New Year!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
Thank you for sharing your feedback and we appreciate your business! We hope you and yours have a wonderful holiday season and New Year!

10/10 Excellent

Randy

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
Thank you, Randy! We appreciate you and hope you will think of us for your next visit to Branson Landing! Wishing you a wonderful holiday season and all the best in the New Year!

10/10 Excellent

Cathy

Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
We appreciate your business and are pleased to hear of your enjoyment! We hope you will consider us in the future and wish you all the best this holiday season and the New Year!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Vickie on 20 Dec 2023
Thanks so much for staying with us! We appreciate you and wish you and yours a wonderful Christmas and New Year!

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
Thank you for visiting the Hilton Promenade! We appreciate your business and hope to see you again in 2024! Happy Holidays!

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to see softer beds
Stayed 1 night in Dec 2023
Response from Vickie on 20 Dec 2023
Thank you for taking the time to provide feedback of your visit. We will ensure your comments are shared with the management team. We appreciate you and hope you will think of us in the future! Happy Holidays!