My husband and I had a wonderful stay at the Hotel du Vin & Bistro Poole. All the staff were lovely, particularly the reception team they were exceptional!. Our room was beautiful. The harbour/ Key was less than a minutes walk from the hotel which was on a lovely quiet street. We will definitely be returning!
My husband and I had a wonderful stay at the Hotel du Vin & Bistro Poole. All the staff were lovely, particularly the reception team they were exceptional!. Our room was beautiful. The harbour/ Key was less than a minutes walk from the hotel which was on a lovely quiet street. We will definitely be returning!
The staff Alex, Alex, Elliot, Izabella, Dan, Pedro, Giovanni, Jacopo, Eleanor, Ollie, Carlotta, Beatrice, Jason and last but not least Maddie and Andy the chef that came in early on our last morning to cook us breakfast and serve as we had a coach to catch before the restaurant was open were all so welcoming and warm throughout our stay Thank you from the CWU Grampian & Shetland Branch
The staff Alex, Alex, Elliot, Izabella, Dan, Pedro, Giovanni, Jacopo, Eleanor, Ollie, Carlotta, Beatrice, Jason and last but not least Maddie and Andy the chef that came in early on our last morning to cook us breakfast and serve as we had a coach to catch before the restaurant was open were all so welcoming and warm throughout our stay Thank you from the CWU Grampian & Shetland Branch
Friendly hotel and restaurant in a beautiful location by the river Stour and. nature reserves - ducks, swans, herons ...
Served by hourly bus direct from Poole, or use the very frequent services to Kinson and walk 11-15 minutes across the nature reserve
Friendly hotel and restaurant in a beautiful location by the river Stour and. nature reserves - ducks, swans, herons ...
Served by hourly bus direct from Poole, or use the very frequent services to Kinson and walk 11-15 minutes across the nature reserve
Never really write reviews but maybe that goes some way to show how impressed I was. Staff feel as though they care about the place and in a world where customer service in hospitality is struggling it was so refreshing. Will definitely be back next time I have to stay in the area. Food was excellent for the price point.
Never really write reviews but maybe that goes some way to show how impressed I was. Staff feel as though they care about the place and in a world where customer service in hospitality is struggling it was so refreshing. Will definitely be back next time I have to stay in the area. Food was excellent for the price point.
Tom
Reviewed September 24, 2026Reviewed September 24, 2026
Was upgraded to a ocean view room for free by the lovely Akshay, he and other staff were brillant looking after us so many thanks too them. Hotel close to the beach so couldn't ask for more, Hotel was nice and clean, Breakfast was brillant too as had Gluten free options. Only negativity i think price is bit steep for a night compare to other hotels but would i stay again in the same hotel again ? Off course 👍
Was upgraded to a ocean view room for free by the lovely Akshay, he and other staff were brillant looking after us so many thanks too them. Hotel close to the beach so couldn't ask for more, Hotel was nice and clean, Breakfast was brillant too as had Gluten free options. Only negativity i think price is bit steep for a night compare to other hotels but would i stay again in the same hotel again ? Off course 👍
Helpful and friendly staff. Managed to leave my keys in the hotel room after a 4 hour drive back home. Staff managed to post them back to me, much obliged!
Helpful and friendly staff. Managed to leave my keys in the hotel room after a 4 hour drive back home. Staff managed to post them back to me, much obliged!
We loved this hotel and its central location. The rooms were very clean and comfortable and the added plus of having air conditioning made our stay even better. The outdoor space was lovely and we enjoyed drinks in the quiet garden in the evening.
The only negative was the breakfast experience. The standard of the food and the selection was very good but the whole dining experience could be improved. The buffet was never fully stocked and we had to wait for food on each of the four mornings...
We loved this hotel and its central location. The rooms were very clean and comfortable and the added plus of having air conditioning made our stay even better. The outdoor space was lovely and we enjoyed drinks in the quiet garden in the evening.
The only negative was the breakfast experience. The standard of the food and the selection was very good but the whole dining experience could be improved. The buffet was never fully stocked and we had to wait for food on each of the four mornings...
A 5 star stay at a 4 star property. I cannot say enough about the quality of service and the ambience of the Nici Hotel. From the valet parking, check in and restaurant staff, everyone was extremely polite and helpful. Nothing was too much and everyone was professional. The property itself is stunning (especially the pool and dining areas) and our room was the perfect size (get one facing the sea, so worth it).
Highly recommend the afternoon tea and continental breakfast (all fresh and...
A 5 star stay at a 4 star property. I cannot say enough about the quality of service and the ambience of the Nici Hotel. From the valet parking, check in and restaurant staff, everyone was extremely polite and helpful. Nothing was too much and everyone was professional. The property itself is stunning (especially the pool and dining areas) and our room was the perfect size (get one facing the sea, so worth it).
Highly recommend the afternoon tea and continental breakfast (all fresh and...
Reception and restaurant staff were really helpful, friendly and Welcoming. Room was comfortable and we thoroughly enjoyed our stay. Will definitely be returning soon.
Reception and restaurant staff were really helpful, friendly and Welcoming. Room was comfortable and we thoroughly enjoyed our stay. Will definitely be returning soon.
We stayed in the Cottage room with Garden view. Our stay was very quiet and peaceful. Rooms are very big and very cleaned. View from the room was beautiful. Location of this Hotel is perfect everything is within walking distance hence it was easy for us to explore the town.
We stayed in the Cottage room with Garden view. Our stay was very quiet and peaceful. Rooms are very big and very cleaned. View from the room was beautiful. Location of this Hotel is perfect everything is within walking distance hence it was easy for us to explore the town.
Avishek
Reviewed November 7, 2026Reviewed November 7, 2026
Initial impressions were how lovely and clean the lobby and reception area was. We were greeted by a friendly happy receptionist with fantastic customer service and a lovely smile. Our bedroom was lovely and clean though looked like the decorator was over enthusiastic painting the wall and blotting it over the ceiling giving a bit of a tacky look. Other than that I really can't fault it.
We ate dinner in the restaurant area, good selection of food and again spotlessly clean and wonderful happy...
Initial impressions were how lovely and clean the lobby and reception area was. We were greeted by a friendly happy receptionist with fantastic customer service and a lovely smile. Our bedroom was lovely and clean though looked like the decorator was over enthusiastic painting the wall and blotting it over the ceiling giving a bit of a tacky look. Other than that I really can't fault it.
We ate dinner in the restaurant area, good selection of food and again spotlessly clean and wonderful happy...
Fantastic property located within a very relaxing setting, all the staff are very friendly and can’t do enough to help!, rooms are very clean and spacious can’t sing the praises of this place enough will most definitely be staying again!!
Fantastic property located within a very relaxing setting, all the staff are very friendly and can’t do enough to help!, rooms are very clean and spacious can’t sing the praises of this place enough will most definitely be staying again!!
Great position, overlooking Poole Bay. Restaurant was of a high standard, and very polite and efficient staff.
Quiet, relaxing stay, well run, nothing was too much trouble, found reception, hotel and restaurant staff very friendly.
Great position, overlooking Poole Bay. Restaurant was of a high standard, and very polite and efficient staff.
Quiet, relaxing stay, well run, nothing was too much trouble, found reception, hotel and restaurant staff very friendly.
Service was amazing from the moment we stepped inside.
We had a drink in the bar before we went out, and we both said we wished we were staying at the hotel for dinner as the service was brilliant. The personal touch made a huge difference.
The room was to the highest standard and certainly did not disappoint.
Only reservation and this is scraping the barrel, however I hope they can be helpful to someone:
We were on the ground floor, and had some heavy footed people upstairs - I...
Service was amazing from the moment we stepped inside.
We had a drink in the bar before we went out, and we both said we wished we were staying at the hotel for dinner as the service was brilliant. The personal touch made a huge difference.
The room was to the highest standard and certainly did not disappoint.
Only reservation and this is scraping the barrel, however I hope they can be helpful to someone:
We were on the ground floor, and had some heavy footed people upstairs - I...
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