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Reviews of OYO Hotel Bradford Main St PA

2.5 out of 5
OYO Hotel Bradford Main St PA
153 Main St, Bradford, PA

Reviews

3.0
Rating 10 - Excellent. 3 out of 47 reviews" "
Rating 8 - Good. 1 out of 47 reviews" "
Rating 6 - Okay. 3 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 38 out of 47 reviews" "

3.2/10

Cleanliness

4.4/10

Staff & service

2.8/10

Amenities

3.0/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Callum

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a reputable business. It is clearly managed offsite with no regard for what is going on at the location. When we arrived we were informed that there was not a room for us (despite us having received a conformation email from OYO) and the man working the desk mentioned that he has had to explain this to multiple people that night. From what I can tell OYO just sent whoever owns this building a box of logo signs and doesn't care how they maintain the facilities as long as they get a cut. Even the lobby was disgusting. Tons of hand-written notes from the landlord threatening to evict tenants for miscellaneous transgressions. Yes, tenants. It seems to be an apartment building which rents out the rooms it can't sell as "hotel rooms." Believe the reviews on Google. I expected gross (I even brought a painter's sheet and my own sheets and pillows), but gross, un managed, and liars about their vacancy was farther than I expected. To top it off, Expedia doesn't even have a customer service number anymore so I can't request a refund from them either! IF YOU RESERVE THIS YOU ARE NOT TAKING A GAMBLE. IT IS CERTAIN THAT YOU WILL HAVE A TERRIBLE EXPERIENCE. TAKE HEED!

2/10 Terrible

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived to OYO HOTEL, we quickly noticed that the pictures do not resemble the actually place at all. The lobby was full of several handwritten notes with threatening messages, including one mentioning an individual named “Stev-O” who could enter your room at night. We felt completely unsafe and immediately decided to leave the property and find new accommodations. Later, we read news and reports about this place and found disturbing information: The OYO chain doesn’t seem to officially recognize the hotel, suggesting its association with OYO is a façade. The place used to be called Holly Hotel and had the same complaints. The place is also reportedly uses as a shelter for the homeless and has been reported to not even comply with basic safety regulations to be a homeless shelter! In line with our impression that the place was unsafe, we later found reviews in other platforms that “guests” are trapped overnight in the premises because the “staff” locks the doors at night with no way to open them. Additionally, we found reports by residents from Bradford of illegal activity, including crimes in the so-called hotel’s premises. The worst part of this story is that Expedia simply stated the reservation was not refundable and that OYO had “declined to refund” our reservation. OYO apparently must accept the refund for Expedia to process it. This is clearly not a normal situation. Do not book with OYO.
Stayed 2 nights in Apr 2024
Response from Barbara on 3 May 2024
Hi, Felipe! This is certainly not something we would like our guests to experience, we will surely take corrective actions to resolve this and to serve our guests with top class service and comfort. Regards, Barbara

2/10 Terrible

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The mattresses are stained, so is the carpet. The lock between adjoining rooms is broken and someone walked into my room unannounced. The toilet doesn’t work there’s no hot water and it looks like a crime scene. Roaches were a nice added touch
Stayed 5 nights in Apr 2024
Response from Dewi on 3 May 2024
Never meant to disappoint you, Bryan! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tim on 3 May 2024
Hi, Zach! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Kathleen

Stayed 2 nights in Apr 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancelled my reservation before check-in. Desk attendant was nice, told me the hotel was also used to provide government subsidized housing to ex convicts on parole and otherwise incapable people. Place looked extremely dirty and in complete disrepair, so I'm actually glad that I didn't have to check into that place.
Stayed 1 night in Apr 2024

2/10 Terrible

Marc

They gave my room away. I drove 6 hours and had a reservation I was charged for by Expedia, and the hotel had given my room (and other people with reservations) rooms away
Stayed 1 night in Apr 2024
Response from Joey on 3 May 2024
We are sorry for the inconvenience caused to you, Marc! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

John

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tim on 3 May 2024
Apologies for the problems you had faced, John! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Jennifer, Pembroke

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This old hotel is in terrible disrepair. It is now a flop house. It is probably also used as temporary space for mentally ill unhoused people. One was repetitively cursing at the top of his lungs most of the night. Minimal staff was unprepared for my arrival and did the bare minimum to put me in a room and provide bedding
Stayed 1 night in Oct 2023
Response from Joey on 6 Dec 2023
Sorry for the trouble caused, Jennifer! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

2/10 Terrible

Junrui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

LEE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had no room on my arrival. They found a key and showed me a room that had no bed. They found a recently vacated room , matress ripped and stained, room not made up (folded sheets on bed, no pillow or blankets nearby. Located in very seedy area, with hotel even seedier.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Lee! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

pappu srinivasa

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have a room. Then gave a room with bed full of holes cockroaches everywhere not even clean bedsheets or even a pillow. Unsafe with lot of drug users and homeless people. No room had to find another hotel
Stayed 1 night in Aug 2023
Response from Dewi on 11 Sept 2023
Never meant to disappoint you, Pappu! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omfgggg ewwwww
This place was disgusting, we did not even start there, it's was so nasty, the bed was in the floor, no blankets no pillows bed bugs they just sprayed for, Broken old elevator we almost got stuck in, they showed us the room before getting keys glad they did. This was the worst and scary experience I've ever seen.
Stayed 1 night in Jul 2023
Response from Maria on 29 Jul 2023
Hi, Crystal! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria

4/10 Poor

Edmund

Liked: Staff & service
Disliked: Property conditions & facilities
Needs VAST Improvement
I reserved a two queen bed room. The first room offered had one single bed and one double bed in it... and broken window! I was then offered a room with the window intact,,, but only one bed. As I was alone travelling, I acceted that room. But no discount on the price was offered and that SHOULD HAVE HAPPENED!
Stayed 2 nights in Jun 2023
Response from Tim on 21 Jun 2023
Apologies for the problems you had faced, Edmund! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
It was essentially an abandoned building with zombies walking around, and by zombies I mean junkies. There's got to be better homeless shelters. They didn't have pillows, blankets, towels, TV, etc... It looks like it's never been cleaned. Apparently the salvation army sends homeless people there on vouchers and that's it's primary use. The fact this place is listed as a hotel is absolutely atrocious. I've stayed in some pretty bad places and this is by far the worst.
Stayed 1 night in May 2023
Response from Maria on 18 May 2023
Hi, Steven! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness
The worth and dirty motel i see in my life no light share bath room No riegfrater no microwave Don't go there
Stayed 1 night in Apr 2023

2/10 Terrible

Timothy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had no toilet area inside the room. The room was in disrepair and dirty. There was blood on the bedspread. Overall, this Motel was a disgrace !
Response from Ammy on 18 Jan 2023
Hi, Timothy! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filth run down place. Section 8 housing.
Stayed 1 night in Sep 2022
Response from Eva on 2 Oct 2022
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

josie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no one at front desk so had to call nbr on wall..clerk showed up and said she had no room with 2 beds and the hot water hadnt been working all week..so she told us to go find another hotel..would not recommend at all..worst place i have ever seen.
Stayed 2 nights in May 2022
Response from Simon on 23 Jun 2022
Hi, Josie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

Ralph

Business traveller
No customer service
They waited till the last minute to inform me my room choice wasn't available. Then had no direct number to the hotel online anywhere. Their phone service would not answer the phone. So we had hotels.com cancel the booking. If they had communication skills, we might have settled the issue. Now I'll never know.
Stayed 2 nights in May 2022
Response from Simon on 29 Jun 2022
Hi, Ralph! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Michael

Stayed 1 night in Feb 2022
Response from Smith on 22 Feb 2022
Hi Michael, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Smith

6/10 Okay

Deborah

Overnight
It was ok for it being a cheap place to stay.
Stayed 2 nights in Jan 2022
Response from Jon on 1 Feb 2022
Hi Deborah, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

2/10 Terrible

Dick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Seth on 18 Dec 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Seth

2/10 Terrible

Rocky

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Luckily we were allowed to see the actual room we would have stayed in. It was atrocious. Mold, bugs, dirty, reaked of smoke and decay. My date refused to stay and so will you most likely. Save yourself the hassle and pass. If the price seems to good to be true it's because it is. Run to anything else and you will be better off.
Stayed 1 night in Oct 2021
Response from Cheshta on 21 Oct 2021
Hi, Rocky! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
When I finally found the hotel, my heart sank as I took in the dilapidated surroundings. Everything about the area & building screams "FLOP HOUSE!!!" As I was frankly desperate for accommodations, I walked into the lobby anyway. Published check-in time is 3:00 pm. I arrived at about 3:40 AND MY ROOM HAD ALREADY BEEN GIVEN TO SOMEONE ELSE. The room I'd reserved had a full bath & 2 queen beds. The one I was offered in exchange had a single bed & a shared bathroom in the hall--Not ideal for my 91 y/o mother who was with me. I was also offered an additional night's stay for free, which was no help at all when I absolutely needed to leave promptly the next morning. Speaking w/a local gentleman later, he informed me that the "Holley" is, "the worst hotel in town." I certainly hope he was right; if there's a worse hotel in Bradford than the Holley, I shudder to think what it might be like.
Stayed 1 night in Aug 2021
Response from Tim on 21 Aug 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Susan

Stayed 1 night in Aug 2021

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room on arrival
Stayed 1 night in Jul 2021
Response from Cheshta on 26 Jul 2021
Hi, Sandra! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Good experience
Stayed 1 night in Apr 2021
Response from Leo on 19 Apr 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Alex

6/10 Okay

Jerel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was dirty
Stayed 1 night in Apr 2021
Response from Marie on 15 Apr 2021
Sorry for the hassle you faced, Jerel! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Leo on 14 Apr 2021
Hi, Kay! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled weird and it was extremely dirty. The shower was not clean and it had old bad soap in it.
Stayed 6 nights in Mar 2021
Response from Mike on 28 Mar 2021
Apologies for the inconvenience caused! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Mike

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Bella on 22 Dec 2020
Hi, Scott! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Bella!

2/10 Terrible

Vincent

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Jason on 21 Sept 2020
Hi, Vincent! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jason

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Shower was a mess, had to move tv to get close enough to a plug to use it, ants, no phone in room, when I called to say I wouldn’t get there until midnight, no answer tried 3 times, called corporate they couldn’t reach desk either, terrible place, elevator didn’t work was in 3rd floor.
Stayed 1 night in Sep 2020
Response from Marie on 21 Sept 2020
Sorry for the hassle you faced, Donald! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and Charming
This is a very comfy hotel. It feels like your staying in a hotel from a 100 years ago.
Stayed 1 night in Sep 2020
Response from Cheshta on 10 Sept 2020
Thank you for rating us with such awesome words, Michael! We will strive to keep up with your expectations always. Regards, Jacob

2/10 Terrible

connor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Marie on 14 Jul 2020
Hi, Connor! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Julia, New York

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was horrible. We went to check in and we sat in the "lobby" for over 20 minutes while they "found us the best room." So the room he takes us to had no TV, was very old and only a sink and a toilet. There was no wi fi, no shower and was the size of a closet. The guy was very nice but he said that the two floors have shared bathrooms. It was awful. It was almost scary. Tun! Do not go there.
Stayed 1 night in Jul 2020
Response from Christina on 7 Jul 2020
Hi, Julia! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Christina!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Cheshta on 5 Jul 2020
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jasen

2/10 Terrible

Outtahere, Lewistown

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't stay! in the middle of renovations no tv no wifi only a service elevator, now to see if i get my reservation refunded!!!!
Stayed 1 night in Jun 2020
Response from Ammy on 1 Jul 2020
Hello, we are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Leo

8/10 Good

Mollie, Bradford, PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staircase was grand! I loved the high ceilings and the staff were polite and helpful. Everything was clean and I felt safe in my room. I would describe it as more of a hostel environment than a hotel though, which was exactly what we were looking for and for exactly the right price. Parking was easy and plenty of shops and restaurants within walking distance, with its location on Main St. The OYO is clearly a fixture of the local community and I'm pleased some of the building's charm still peaks through despite the necessary renovations.
Stayed 1 night in Jun 2020
Response from Ammy on 23 Jun 2020
Thank you for your appreciation, Mollie! We hope to give you a consistent service every time. Regards, Marie.

2/10 Terrible

Charles, Pittsburgh, PA

Disliked: Staff & service, amenities, property conditions & facilities
I didn't get to go and would like my refund. Please call me about this.
Stayed 1 night in Jun 2020

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las condiciones son terribles, hice una reservación y llegué en la noche y me dijeron que no tenían habitaciones y tampoco me ayudaron a hacer una reubicación, Expidia fue quien me ayudó. No recomiendo por nada este hotel
Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate

6/10 Okay

Jens

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A rundown Place, 50$ is too much for this. But nice staff and helpful. Sink didn‘t flush, TV didn‘t work. You can‘t get back in without someone at the counter. The Owner should invest a little and make a nice Backpacker Hostel of it. The Building has a great substance and needs a renovation.
Stayed 1 night in Jul 2022
Response from jane on 24 Jul 2022
Hi, Jens! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!