All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Even though the property was being remodeled they had all the work shut down by 4pm check in time.
Lisa
Stayed 1 night in May 2024
Response from Taylor on 28 May 2024
Good afternoon Lisa, Thank you for taking the time to provide feedback on your stay. Our team has worked hard to ensure that the renovation did not interfere with the guests too much. We look forward to having you stay with us in the future.
8/10 Good
Songae, Montrose
Travelled with partner
26 Apr 2024
Liked: Staff & service, amenities
The hotel is walking distance to stores. Its convenient.
Songae
Stayed 1 night in Apr 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.
The room we had was on the floor they were renovating so she put us in the third floor and the room was cheaper. Great customer service
Heather
Stayed 1 night in Apr 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.
10/10 Excellent
Accounting Coordinator, Fort Collins
4 Mar 2024
Accounting Coordinator
Stayed 1 night in Feb 2024
Response from Tchild on 29 Apr 2024
Thank you for taking the time to proviede feedback for your stay! We look forward to hosting you in the future.
10/10 Excellent
Sandra
25 Feb 2024
Sandra
Stayed 2 nights in Feb 2024
Response from Taylor on 26 Feb 2024
Thank you for taking the time to provide feedback on our survey. We look forward to you staying with us again!!
8/10 Good
TIMMY
Travelled with family
10 Dec 2023
Liked: Amenities
TIMMY
Stayed 1 night in Dec 2023
Response from GSM on 11 Dec 2023
Thank you for taking the time to provide your feedback. We are glad to hear that your stay was a positive one, as our staff works very hard to ensure guests have a comfortable and pleasant experience.Thank you again for choosing the Holiday Inn Express & Suites, we look forward to having you stay with us in the future!
Thank you for choosing Holiday Inn Express Bozeman WEST. We are constantly using your feedback to improve each guest experiences. We look forward to accommodating you in the future. Again thank you for staying at Holiday Inn Express Bozeman West.
10/10 Excellent
Ron
Travelled with group
5 Jul 2023
I'll stay there again.
Ron
Stayed 6 nights in Jun 2023
Response from Taylor on 6 Jul 2023
Thank you for taking the time to provide feedback on your stay. We are pleased to hear it was pleasant and comfortable for you. Once again thank you for choosing the Holiday Inn Express & Suites
I really liked the free breakfast provided by motel, especially coffee, thanks
Larry Fredrich
Response from Taylor on 12 Jun 2023
Good afternoon Larry, Thank you for taking the time to give us your feedback! Also thank you for choosing the Holiday Inn Express and Suites!Thank you,
This was a great hotel. We went on a backpacking trip and needed somewhere to leave our luggage for 4 days. They were so wonderful and stored our bags until we returned from our trip. There are lots of useful resources within walking distance (Target, Costco, Restaurants). The entire staff was incredibly friendly and helpful.
Melissa
Stayed 1 night in May 2023
Response from Taylor on 5 Jun 2023
Hello Melissa, Thank you for taking the time to review your stay with us! We are happy to hear that you had an enjoyable experience and look forward to you staying in the future!Thank you,
staff at check in was very friendly and helpful. hotel was in a great location. overall very clean both room and common areas.
Verified traveller
Stayed 1 night in May 2023
Response from Taylor on 5 Jun 2023
Hello, Thank you for taking the time to review your stay with us! Our staff works very hard to ensure a positive experience with each and every guest and will be happy to hear their hardwork was recognized! We look forward to having you stay in the future.Thank you
We love the rooms and only choose your hotel , but this last time in Bozeman we got our room keys and when we opened our room we scared the heck out of the couple that was occupying it. It was fixed and we were giving the right room but it was not a pleasant experience.
cindy
Stayed 3 nights in May 2023
Response from Taylor on 5 Jun 2023
Hello Cindy, Thank you for taking the time to review your stay with us. We are always using feedback to improve our guests experience and apologize for the confusion with your room. We hope you will give us the opportunity to serve you again and the future. Thank you,
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
Dear Earl,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
The staff were friendly and efficient. I would definitely stay at this facility again.
Margo
Stayed 3 nights in May 2023
Response from Taylor on 18 May 2023
Dear Margo,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
Front desk checkin person was amazing— extremely pleasant and helpful
Beth
Stayed 1 night in May 2023
Response from Jack Veil, GSM on 8 May 2023
Beth, Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST. We truly appreciate your kind words and will share them with our staff.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
10/10 Excellent
William Ross Hendershot
17 Mar 2023
William Ross Hendershot
Stayed 2 nights in Mar 2023
Response from Jack Veil, GSM on 10 Apr 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!
Very friendly staff. Conveniently located for my visit--parents just down the corner--and for running their errands. Hotel shuttle to airport. Lovely views from my window.
Mary
Stayed 4 nights in Feb 2023
Response from Jack Veil, GSM on 18 Feb 2023
Mary,Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST. We loved having you and especially enjoyed our conversations before your shuttle ride.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and solidify confidence in what we are already doing. We look forward to serving you again in the future.Again, thank you for choosing Holiday Inn Express.
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
6/10 Okay
Tom
16 Jan 2023
Tom
Response from GSM on 11 Dec 2023
Thank you for taking the time to provide your feedback. We are glad to hear that your stay was a positive one, as our staff works very hard to ensure guests have a comfortable and pleasant experience.Thank you again for choosing the Holiday Inn Express & Suites, we look forward to having you stay with us in the future!
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
The heat/air unit in my room made a very loud banging noise when it was running. I hardly slept. The manager offered a $50 credit for my 3 night stay, the whole trip should have been comped. There were no other rooms available at the property to move too and the other local hotels were full too, or I would have left and stayed somewhere else. The carpet in the room was stained in multiple areas and felt dirty. This is an older property that needed an upgrade years ago. Definitely not what I expected from a IHG property.
Everything was comfortable especially the bed which is paramount to us. The carpet, however, needed cleaning or replaced.
Ladonna
Stayed 2 nights in Sep 2022
Response from Jack Veil, GSM on 30 Sept 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
8/10 Good
Brian
26 Sept 2022
Liked: Cleanliness, room comfort
Bend Over
It was a nice stay but not worth the money. Way over priced.
Brian
Stayed 2 nights in Sep 2022
Response from Jack Veil, GSM on 27 Sept 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.
Clean, nice sized rooms, nice staff and great free breakfast.
Jeri
Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 28 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
6/10 Okay
Gregg
Business traveller
25 Aug 2022
Liked: Amenities
Disliked: Property conditions & facilities
This room was getting old in the tooth. Dingy. Didn't smell quite 'right.' Big stains on the carpeting. Long black hairs in the sink when I got there (I have a buzz cut). One of the washcloths was crumpled up on the bathroom counter when I walked in.
Gregg
Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 25 Aug 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BOZEMAN WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
10/10 Excellent
DAVE, MONROE
23 Aug 2022
Liked: Cleanliness
Nice place to visit
DAVE
Stayed 1 night in Aug 2022
Response from Jack Veil, GSM on 24 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
6/10 Okay
Heather
21 Aug 2022
Liked: Staff & service
Heather
Stayed 3 nights in Aug 2022
Response from Jack Veil, GSM on 22 Aug 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BOZEMAN WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.