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"The room was lovely and the staff were all very friendly and helpful! "

"Waiting for lift was time consuming. Two were down at one point then only one. Other than the lift issue stay was great!"

"Very good value. Room was small (as expected and advertised) but evening was very comfy and the bathroom was nice too. Much better than I expected given the price so thanks!"

"Great room and fantastic hotel. Best place to stay in Bristol!"

"Rooms where spotless and lovely hotel"

"The building and grounds is steeped in history and is absolutely beautiful. The staff were beyond friendly and helpful in so many ways I can't even begin to tell you as there wouldn't be enough room here! We were upgraded as it was my husbands 40th birthday, which was a lovely surprise, and there was a birthday card and big bar of chocolate waiting in our room (which had premium brands of tea, coffee, hot chocolate, biscuits etc etc). We had the pool and sauna etc to ourselves on the first use and was quiet on the second and was a really lovely way to relax after a day exploring the Cotswolds. Dinner in the main restaurant and atrium bar was delicious (dined in restaurant twice and atrium once). A thoroughly enjoyable break and birthday celebration for my husband who was blown away by the whole thing (it was kept a secret til the moment we pulled up, which certainly gave the wow factor I had hoped for!)"

"The room was clean and felt spacious, even with a cot in there. The staff were friendly upon arrival. Ate dinner in the hotel and it had a nice relaxed atmosphere, food was tasty and reasonably priced considering the hotels location to the airport."

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"Great hotel, walking distance to all local sights. Second time we've stayed here when visiting Bristol. Ate in the restaurant and the food was amazing, all staff very friendly "