All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 529 out of 870 reviews" "
10 - Excellent
529
Rating 8 - Good. 189 out of 870 reviews" "
8 - Good
189
Rating 6 - Okay. 71 out of 870 reviews" "
6 - Okay
71
Rating 4 - Poor. 45 out of 870 reviews" "
4 - Poor
45
Rating 2 - Terrible. 36 out of 870 reviews" "
2 - Terrible
36
8.8/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Frederick, Crown Point
Travelled with partner
25 May 2024
Disliked: Staff & service
Room service never came by over a stay of 4 nights. No fresh towels, soap garbage never emptied!
Dear Daniel,Thank you for your positive rating! We're glad to hear that you had a good experience with us. If you have any suggestions on how we can improve to make your next stay even better, we'd love to hear from you. We look forward to welcoming you back soon.
Dear Willie,Thank you for your kind words! We're thrilled to hear that you received great service and found our rooms clean. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent stay.
6/10 Okay
Crystal, rockville centre
Travelled with family
17 May 2024
Sleeper sofa was filty, staff was lazy, had to go down and get extra towels and sheets. I paid a premium for just a meh.
Dear Randy,Thank you for sharing your experience with us. We’re glad to hear that your stay was okay. If there’s anything specific you feel we could improve upon to make your next stay even better, please let us know. We value your feedback and hope to welcome you back for a more enjoyable experience in the future.Best regards,Comfort Suites of Bowling Green
Dear Donna,Thank you for your fantastic review! We're thrilled to hear that you found our bed super comfy and that your room was nice and clean. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another cozy and enjoyable stay.Best regards,Comfort Suites of Bowling Green
Our room was clean and the front desk stuff was very helpful.
Amanda
Stayed 1 night in May 2024
Response from Ravi Patel on 12 May 2024
Dear Amanda,Thank you for your kind words! We're delighted to hear that you found your room clean and that our front desk staff was helpful during your stay. Your satisfaction is important to us, and we hope to welcome you back for another wonderful experience in the future.Best regards,Comfort Suites of Bowling Green Team
10/10 Excellent
Kayla
5 May 2024
Kayla
Stayed 1 night in May 2024
2/10 Terrible
Angel
5 May 2024
Disliked: Property conditions & facilities
Angel
Stayed 1 night in May 2024
Response from Ravi Patel on 8 May 2024
Dear Angel,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Your input is valuable to us as we strive to improve our services.Best regards,Comfort Suites of Bowling Green Team
Dear Don,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be very helpful. Providing excellent service and assistance to our guests is always our top priority.Your review means a lot to us, and we're delighted that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Comfort Suites of Bowling Green Team
Need a bigger parking lot with spaces large enough for a full size SUV and large trucks. Majority of the spots are good for sedans and small pick up
Victoria
Stayed 1 night in Apr 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for bringing this to our attention. We understand the importance of having adequate parking spaces that can accommodate larger vehicles like full-size SUVs and large trucks. We will take your feedback into consideration as we plan improvements for our parking facilities. Your input is valuable, and we appreciate your feedback. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know.
10/10 Excellent
Karen
4 Apr 2024
Karen
Stayed 1 night in Apr 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for your 5 out of 5 review! We appreciate your positive feedback and are delighted that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Daniel
4 Apr 2024
Daniel
Stayed 1 night in Apr 2024
Response from Roy Patel on 27 Apr 2024
Thank you for your perfect rating! We're thrilled to know that you had a wonderful experience with us. We appreciate your support and look forward to welcoming you back soon.
The staff were very kind and helpful but the property was not very clean and the rooms were noisy.
Sarah
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff kind and helpful. However, we apologize for the cleanliness issues and noise disturbances you experienced during your stay. Your comments are valuable, and we will address these concerns with our team to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay on your next visit.
6/10 Okay
James
1 Apr 2024
Liked: Property conditions & facilities
James
Stayed 2 nights in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to provide you with a better stay in the future.
Our room was pretty dirty. The pull out was stained in multiple places and was broken. There was no bedding provided on our room for it. The duvet on the bed was dirty and the shower floor was pretty stained/dirty too.
Kelly
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
I'm sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This falls short of our standards, and we sincerely apologize for the inconvenience and disappointment this caused. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure that such issues are not repeated. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved stay in the future.
The property was clean, uncluttered.
Service was excellent. Staff was courteous, helpful and very friendly.
Suzanne
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our property clean and uncluttered, and that you experienced excellent service from our courteous, helpful, and friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!
6/10 Okay
Heather
26 Mar 2024
Not enough breakfast food for the number of people staying there.
Heather
Stayed 3 nights in Mar 2024
Response from Ravi Patel on 15 Apr 2024
I'm sorry to hear about the breakfast shortage during your stay. We apologize for any inconvenience this caused. Your feedback is valuable, and we will use it to improve our services and ensure that we have an adequate supply of breakfast items for all our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.
4/10 Poor
Samantha
26 Mar 2024
Samantha
Stayed 1 night in Mar 2024
Response from Ravi Patel on 17 Apr 2024
Dear Samantha,Thank you for taking the time to leave a review. We appreciate your feedback and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to provide you with a better stay in the future.
6/10 Okay
Krista
26 Mar 2024
G
Krista
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to provide you with a more enjoyable stay in the future.
6/10 Okay
Jeffrey
Travelled with family
17 Mar 2024
Holes in sheets kinda dirty good tv nice staff. Won’t be going back.
Jeffrey
Stayed 2 nights in Mar 2024
Response from Ravi Patel on 15 Apr 2024
I'm sorry to hear about the issues you encountered during your stay, including the holes in the sheets and cleanliness concerns. This falls short of our standards, and we apologize for any inconvenience caused. We appreciate your feedback about the good TV and nice staff, and we will address the cleanliness issues with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share with us, please feel free to reach out.
Our suite was perfect, staff was friendly and very helpful.
Louis
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your suite was perfect and that our staff were friendly and helpful during your stay. Your satisfaction is our top priority, and we look forward to providing you with another fantastic experience on your next visit!
We're thrilled to hear that you had the best experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!
6/10 Okay
Kimberly
Travelled with family
8 Mar 2024
Liked: Staff & service, amenities
We loved the staff, the rooms were clean for the most part.We did have 1 issue which was addressed promptly. Breakfast was real good.
Kimberly
Stayed 4 nights in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for taking the time to share your rating with us. We appreciate your feedback and will use it to improve our services and facilities for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to exceed your expectations on your next visit.
6/10 Okay
James P
28 Feb 2024
James P
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
I'm sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we take all comments seriously. If there are any specific areas where we can improve or if you'd like to share more details about your stay, please feel free to reach out to us. We are committed to providing the best possible experience for our guests and would appreciate the opportunity to make things right.
6/10 Okay
Shanna
Travelled with family
26 Feb 2024
Disliked: Room comfort
Shanna
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for taking the time to share your rating with us. We appreciate your feedback and will use it to improve our services and facilities for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to exceed your expectations on your next visit.
We're thrilled to hear that you had the best experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!
10/10 Excellent
Laura
23 Feb 2024
Laura
Stayed 2 nights in Jan 2024
Response from Ravi Patel on 19 Apr 2024
Dear Laura,Thank you for your positive rating! We're thrilled that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future!
We had a great stay. Check in was easy. My room was clean and nice. Breakfast was good for a free a breakfast.
Richelle
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a great stay and that check-in was easy for you. It's wonderful to know that you found your room clean and nice, and that you enjoyed the breakfast, especially considering it's complimentary. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future!
10/10 Excellent
larry
19 Feb 2024
Liked: Staff & service
Our room could have been cleaner. Floors looked unswept and dirty.
The staff at the desk were great!! Very helpful.
larry
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that our front desk staff were helpful during your stay. However, we apologize for any cleanliness issues you encountered in your room, as this does not meet our standards. We will address this with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained for our guests. We appreciate your input and hope to have the opportunity to provide you with an even better experience on your next visit.
4/10 Poor
James
Travelled with family
18 Feb 2024
Liked: Room comfort
People above us were very rude and let their kids run and jump off the bed till like 11 pm
James
Stayed 2 nights in Feb 2024
Response from Ravi Patel on 14 Apr 2024
We sincerely apologize for the disturbance caused by the guests above you. We understand how disruptive noise can be, especially late at night. Our team will address this issue to ensure a more peaceful and comfortable stay for all our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more enjoyable experience on your next visit.
Stay was great, room was excellent, indoor pool was a plus for the kids, breakfast was supplied excellent except coffee. Coffee machine was broken. We enjoyed our stay though
Thomas
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you had a great stay and that you found the room and indoor pool excellent, especially for the kids. We're glad you enjoyed the breakfast; however, we apologize for the inconvenience with the coffee machine being broken. Your feedback is valuable, and we'll address this issue to ensure a smoother experience for our guests in the future. We look forward to welcoming you back for another enjoyable stay!
Everything about the checkin was great. The property was easy to find, the staff was friendly, helpful, and professional, and the room was spacious, clean, delightful. We will definitely stay here again.
Outstanding value for this price point. Great check-in experience with Gina (who could have been surly because I interrupted her well deserved break). Instead, she professionally got me all checked in and quickly to my room. Room was clean. Bed was very comfy with plenty of pillows. Breakfast was better than average. Would stay again!