Lobby

Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
1211 Kenilwood Way, Bowling Green, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 870 reviews" "
Rating 8 - Good. 189 out of 870 reviews" "
Rating 6 - Okay. 71 out of 870 reviews" "
Rating 4 - Poor. 45 out of 870 reviews" "
Rating 2 - Terrible. 36 out of 870 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Frederick, Crown Point

Travelled with partner
Disliked: Staff & service
Room service never came by over a stay of 4 nights. No fresh towels, soap garbage never emptied!
Stayed 4 nights in May 2024

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and convenient to restaurants and shopping.
Stayed 3 nights in May 2024

8/10 Good

A. Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ravi Patel on 19 May 2024
Dear Daniel,Thank you for your positive rating! We're glad to hear that you had a good experience with us. If you have any suggestions on how we can improve to make your next stay even better, we'd love to hear from you. We look forward to welcoming you back soon.

10/10 Excellent

Willie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean rooms
Stayed 1 night in May 2024
Response from Ravi Patel on 19 May 2024
Dear Willie,Thank you for your kind words! We're thrilled to hear that you received great service and found our rooms clean. Your satisfaction is important to us, and we look forward to welcoming you back for another excellent stay.

6/10 Okay

Crystal, rockville centre

Travelled with family
Sleeper sofa was filty, staff was lazy, had to go down and get extra towels and sheets. I paid a premium for just a meh.
Stayed 1 night in May 2024

8/10 Good

randy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Ravi Patel on 15 May 2024
Dear Randy,Thank you for sharing your experience with us. We’re glad to hear that your stay was okay. If there’s anything specific you feel we could improve upon to make your next stay even better, please let us know. We value your feedback and hope to welcome you back for a more enjoyable experience in the future.Best regards,Comfort Suites of Bowling Green

10/10 Excellent

Donna, Lynn Haven

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was super comfy. Room was nice and clean.
Stayed 1 night in May 2024
Response from Ravi Patel on 13 May 2024
Dear Donna,Thank you for your fantastic review! We're thrilled to hear that you found our bed super comfy and that your room was nice and clean. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another cozy and enjoyable stay.Best regards,Comfort Suites of Bowling Green

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the front desk stuff was very helpful.
Stayed 1 night in May 2024
Response from Ravi Patel on 12 May 2024
Dear Amanda,Thank you for your kind words! We're delighted to hear that you found your room clean and that our front desk staff was helpful during your stay. Your satisfaction is important to us, and we hope to welcome you back for another wonderful experience in the future.Best regards,Comfort Suites of Bowling Green Team

10/10 Excellent

Kayla

Stayed 1 night in May 2024

2/10 Terrible

Angel

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Ravi Patel on 8 May 2024
Dear Angel,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Your input is valuable to us as we strive to improve our services.Best regards,Comfort Suites of Bowling Green Team

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Apr 2024
Response from Ravi Patel on 8 May 2024
Dear Don,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be very helpful. Providing excellent service and assistance to our guests is always our top priority.Your review means a lot to us, and we're delighted that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Comfort Suites of Bowling Green Team

10/10 Excellent

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
Need a bigger parking lot with spaces large enough for a full size SUV and large trucks. Majority of the spots are good for sedans and small pick up
Stayed 1 night in Apr 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for bringing this to our attention. We understand the importance of having adequate parking spaces that can accommodate larger vehicles like full-size SUVs and large trucks. We will take your feedback into consideration as we plan improvements for our parking facilities. Your input is valuable, and we appreciate your feedback. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for your 5 out of 5 review! We appreciate your positive feedback and are delighted that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from Roy Patel on 27 Apr 2024
Thank you for your perfect rating! We're thrilled to know that you had a wonderful experience with us. We appreciate your support and look forward to welcoming you back soon.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and helpful but the property was not very clean and the rooms were noisy.
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff kind and helpful. However, we apologize for the cleanliness issues and noise disturbances you experienced during your stay. Your comments are valuable, and we will address these concerns with our team to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay on your next visit.

6/10 Okay

James

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to provide you with a better stay in the future.

4/10 Poor

Kelly

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Our room was pretty dirty. The pull out was stained in multiple places and was broken. There was no bedding provided on our room for it. The duvet on the bed was dirty and the shower floor was pretty stained/dirty too.
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
I'm sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This falls short of our standards, and we sincerely apologize for the inconvenience and disappointment this caused. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure that such issues are not repeated. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved stay in the future.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, uncluttered. Service was excellent. Staff was courteous, helpful and very friendly.
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our property clean and uncluttered, and that you experienced excellent service from our courteous, helpful, and friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Heather

Not enough breakfast food for the number of people staying there.
Stayed 3 nights in Mar 2024
Response from Ravi Patel on 15 Apr 2024
I'm sorry to hear about the breakfast shortage during your stay. We apologize for any inconvenience this caused. Your feedback is valuable, and we will use it to improve our services and ensure that we have an adequate supply of breakfast items for all our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.

4/10 Poor

Samantha

Stayed 1 night in Mar 2024
Response from Ravi Patel on 17 Apr 2024
Dear Samantha,Thank you for taking the time to leave a review. We appreciate your feedback and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to provide you with a better stay in the future.

6/10 Okay

Krista

G
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to provide you with a more enjoyable stay in the future.

6/10 Okay

Jeffrey

Travelled with family
Holes in sheets kinda dirty good tv nice staff. Won’t be going back.
Stayed 2 nights in Mar 2024
Response from Ravi Patel on 15 Apr 2024
I'm sorry to hear about the issues you encountered during your stay, including the holes in the sheets and cleanliness concerns. This falls short of our standards, and we apologize for any inconvenience caused. We appreciate your feedback about the good TV and nice staff, and we will address the cleanliness issues with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share with us, please feel free to reach out.

10/10 Excellent

Louis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was perfect, staff was friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Ravi Patel on 15 Apr 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your suite was perfect and that our staff were friendly and helpful during your stay. Your satisfaction is our top priority, and we look forward to providing you with another fantastic experience on your next visit!

10/10 Excellent

CAROL, Northbrook

Liked: Cleanliness, property conditions & facilities
It was above average
Stayed 1 night in Mar 2024
Response from Ravi Patel on 14 Apr 2024
We're thrilled to hear that you had the best experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service, amenities
We loved the staff, the rooms were clean for the most part.We did have 1 issue which was addressed promptly. Breakfast was real good.
Stayed 4 nights in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for taking the time to share your rating with us. We appreciate your feedback and will use it to improve our services and facilities for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

James P

Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
I'm sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we take all comments seriously. If there are any specific areas where we can improve or if you'd like to share more details about your stay, please feel free to reach out to us. We are committed to providing the best possible experience for our guests and would appreciate the opportunity to make things right.

6/10 Okay

Shanna

Travelled with family
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for taking the time to share your rating with us. We appreciate your feedback and will use it to improve our services and facilities for future guests. If there's anything specific you'd like to share with us to help us enhance your experience, please feel free to let us know. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
We're thrilled to hear that you had the best experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from Ravi Patel on 19 Apr 2024
Dear Laura,Thank you for your positive rating! We're thrilled that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future!

10/10 Excellent

Richelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Check in was easy. My room was clean and nice. Breakfast was good for a free a breakfast.
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a great stay and that check-in was easy for you. It's wonderful to know that you found your room clean and nice, and that you enjoyed the breakfast, especially considering it's complimentary. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

larry

Liked: Staff & service
Our room could have been cleaner. Floors looked unswept and dirty. The staff at the desk were great!! Very helpful.
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that our front desk staff were helpful during your stay. However, we apologize for any cleanliness issues you encountered in your room, as this does not meet our standards. We will address this with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained for our guests. We appreciate your input and hope to have the opportunity to provide you with an even better experience on your next visit.

4/10 Poor

James

Travelled with family
Liked: Room comfort
People above us were very rude and let their kids run and jump off the bed till like 11 pm
Stayed 2 nights in Feb 2024
Response from Ravi Patel on 14 Apr 2024
We sincerely apologize for the disturbance caused by the guests above you. We understand how disruptive noise can be, especially late at night. Our team will address this issue to ensure a more peaceful and comfortable stay for all our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more enjoyable experience on your next visit.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stay was great, room was excellent, indoor pool was a plus for the kids, breakfast was supplied excellent except coffee. Coffee machine was broken. We enjoyed our stay though
Stayed 1 night in Feb 2024
Response from Ravi Patel on 14 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you had a great stay and that you found the room and indoor pool excellent, especially for the kids. We're glad you enjoyed the breakfast; however, we apologize for the inconvenience with the coffee machine being broken. Your feedback is valuable, and we'll address this issue to ensure a smoother experience for our guests in the future. We look forward to welcoming you back for another enjoyable stay!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied.
Satisfactory place to stay. Staff was nice and efficient . Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Room very comfortable, breakfast excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and bed was very comfortable!
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy, Morrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the checkin was great. The property was easy to find, the staff was friendly, helpful, and professional, and the room was spacious, clean, delightful. We will definitely stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Marvin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Casey

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Carylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Casandra

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, courteous. Great hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Ryszard

Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in Jan 2024

8/10 Good

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just stopping through on our way home. It was a great stay! Breakfast was yummy too!
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfy
Outstanding value for this price point. Great check-in experience with Gina (who could have been surly because I interrupted her well deserved break). Instead, she professionally got me all checked in and quickly to my room. Room was clean. Bed was very comfy with plenty of pillows. Breakfast was better than average. Would stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Cathy

Stayed 5 nights in Dec 2023