Search Hotels in Barrio Pueblo, San Juan

"I don’t know why this hotel is getting a good review , maybe my experience is just different . When we arrived for check-in and was given a room . We don’t have any hot water in our room and the front desk was informed about it . The staff who told me her name was Mariz said that the entire hotel don’t have any hot water and we just need to tolerate not having hot water to shower . She promised to give us a different room after breakfast the next day and they will not charge me the resort fee . When I check again they said that there’s no info about my complain and there is no Mariz working there . I ended up taking to the supervisor named Alex and he said that he will transfer us to a different room . But this situation makes us delayed in our itinerary that day , putting our stuff to the luggage’s and changing rooms . The worst is they said that the entire hotel are having problem with hot water . I asked multiple occupants/customers and they said they have hot water . This experience is really frustrating . Long lines in the hot food . They have only 1 person on their omelet side of the breakfast with long line of people . No other variety of food serve. It’s the same choices everyday . The complimentary towels , umbrella and chairs in the beach is very limited too for the amount of people checkedin . We have to wait for chairs and umbrellas to be empty even at a very early part of the day . "

"Nice place, one minor complaint . The property should not allow children & teenagers under 18 in the swim-up bar pool area."

"Great"

"Pool was enjoyable Staff were helpful and friendly. Good location"

"The property is in bad shape, the furniture very old and damaged. Staff very concerned "

"Staff was amazing "

"Excellent resort. Comfortable beds and rooms. The pool was really well laid out with spaces for families and couples alike. The restaurants were excellent. Buffet breakfast was so fresh and well stocked. Cocktails were delicious. The beach is beautiful. Unfortunately the water was a bit rough during our stay, so we mostly stayed by the pool. We would love to return in the future. "

"Breakfast was good, many choices. Staff very courteous, rooms clean & comfortable. Pool clean & enjoyable."

"Couldn’t check in until 1.5 hours after I was supposed to. They don’t tell you anything so it was hard to find the parking and anything else we needed. Wouldn’t stay there again, but it could’ve been worse "