Bourne Hall Museum

I truly enjoyed my stay at this hotel. The location was perfect, and everything throughout the visit ran very smoothly. The accommodations were comfortable and well maintained. One small suggestion would be to include a spoon in the room to accompany the tea and coffee cups. Additionally, having room service available would make a big difference—especially after long tours and returning late in the evening when it would be nice to order a meal without leaving the room. The staff at check-in were wonderful. The young lady who assisted us was exceptionally kind and welcoming—she set a great first impression and would be an excellent person to help train the check-out staff, as that experience was not quite as friendly. I also want to recognize the gentleman who helped us with our luggage; he was very attentive and professional. The on-site Starbucks was a great convenience and a nice touch. Overall, I loved staying here and would happily return. With the addition of room service and a few small in-room amenities, the experience would be even better.

I recently stayed at Hotel Riu Plaza London Victoria for a birthday trip and unfortunately had a mixed experience. On the positive side, the location is excellent. It’s in a very convenient area with easy access to transport, restaurants, and major attractions, which made exploring London simple and enjoyable. However, the service and room experience were disappointing. At check-in, the staff member did not go over any key information such as breakfast times, check-out procedures, or hotel amenities. We were left to figure everything out ourselves, which didn’t feel very welcoming — especially given that this stay was noted as a birthday trip when I made the booking. Our room was located in the basement, which raised a few concerns. Guests staying on upper floors had to scan their keycard in the lift to access their level, providing an added sense of security. However, because we were in the basement, there was no restricted access required, meaning anyone could potentially come and go freely in that area. This did not feel particularly secure. Additionally, the room had no windows at all. Personally, I found this concerning from a safety standpoint in the event of a fire or emergency. The lack of natural light and proper ventilation also made the room feel quite enclosed.