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Reviews of The Boulder Broker

3.5 out of 5
The Boulder Broker
555 30th Street, Boulder, CO

Reviews

6.6
Rating 10 - Excellent. 159 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 245 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 121 out of 1000 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby decor was unique and interesting, but the rest of hotel had no personality, little attempt of decor at all; no coffee was available at breakfast time even though we were told that they’d at least have that; the pillows were 2 sml squares/person and the bathroom only had hot water. Other than those, the price was right!
Stayed 1 night in May 2024
Response from Richie/FDM on 15 May 2024
Thank you for staying with us and for your review. I apologize that your stay was not all you expected. Unfortunately our coffee maker broke (but has now been replaced) However, complimentary coffee was available from the coffee shop after 8AM.I have passed your other concerns to our GM and ownership.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated and convenient location.
Stayed 1 night in May 2024
Response from Richie/FDM on 13 May 2024
Thank you for staying with us and for your review!

10/10 Excellent

robert, seguin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place.have stayed there for years.
Stayed 1 night in Apr 2024
Response from Richie FDM on 4 May 2024
Thank you for staying with us and for your review.

10/10 Excellent

Lyndsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little spot to stay!
Stayed 4 nights in Apr 2024
Response from Richie FDM on 4 May 2024
Thank you for staying with us and for your review.

10/10 Excellent

Denise

Stayed 2 nights in Apr 2024
Response from Richie FDM on 4 May 2024
Thank you for staying with us and for your review.

10/10 Excellent

Umer

Stayed 1 night in Apr 2024
Response from Richie FDM on 4 May 2024
Thank you for staying with us and for your review.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Decent. Not the greatest. Not the worst.
Stayed 2 nights in Mar 2024
Response from Richie FDM on 4 May 2024
Thank you for staying with us and for your review.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is slowly being renovated - but overall decent. The rooms definitely need updates and the shower/plumbing is noisy. I plan to stay here again a few times so thinking it will keep getting better. Staff is really nice, and good location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Hudson

Stayed 2 nights in Feb 2024
Response from Richie FDM on 4 May 2024
Thank you for staying with us and for your review.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Benjamin

Stayed 2 nights in Nov 2023

2/10 Terrible

Dante

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Richie/GSM on 13 Nov 2023
We are sorry that your stay with us was not to your expectations.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a double queen room, received a one bedroom. No amenities, no phone, cheap towels and old rundown and damaged room. No restaurant, no shuttle and no services. Do not stay. The pictures on the Internet are old and not what it looks like. Very disappointed.
Stayed 1 night in Nov 2023
Response from FD on 6 Nov 2023
Hi Jennifer, We were overbooked by Expedia and your reservation had been cancelled but we did our best to accomodate you by giving you a credit towards your room and a rollaway bed. Since this isn't your first stay with us, we certainly appreciate your feedback.

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great stay for the money!
They are working to update and refurbish the hotel. My room was not updated but was tasteful and comfortable. Everyone I met at the front desk was beyond friendly and helpful. I found it to be a great value stay and the location was great. While the room was older and needs an update, it was clean and had what I needed. I'm excited to see how things are when they're done with the remodel and the restaurant opens back up.
Stayed 2 nights in Oct 2023
Response from Richie / GSM on 30 Oct 2023
Thank you for staying with us at the Boulder Broker - and thank you for your review.

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
early check in would have been nice. They said they 'don't do early checkin".
Stayed 1 night in Oct 2023
Response from Richie / GSM on 16 Oct 2023
Thank you for staying with us and for your review.

10/10 Excellent

STEPHEN, Golden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Richie / GSM on 16 Oct 2023
Thank you for staying with us and for your review.

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Boulder for 1 night for parents weekend. The staff could not be any nicer! So kind and friendly!
Stayed 1 night in Oct 2023
Response from Nicole on 15 Oct 2023
Hi Toni,We are elated you enjoyed your stay and thank you for your feedback. Please join us again soon. Thank You!NicoleFront Desk

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very old and dirty, not at all like the pictures online.
Stayed 3 nights in Oct 2023
Response from Richie/ GSM on 9 Oct 2023
We are sorry our hotel was not up to your expectations.

10/10 Excellent

Michael, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good location for access to Boulder and the surrounding area.
Stayed 1 night in Sep 2023
Response from Richie / GSM on 2 Oct 2023
Thank you for staying with us and for your review.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Richie / GSM on 26 Sept 2023
thank you for your review - we are sorry that your stay was less than you expected.

8/10 Good

JUNJUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Richie / GSM on 26 Sept 2023
Thank you for staying with us and for your review.

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 9 nights in Sep 2023
Response from Richie / GSM on 21 Sept 2023
Thank you for staying with us and for your review.

10/10 Excellent

Alexandra

Stayed 1 night in Sep 2023
Response from Richie / GSM on 9 Oct 2023
Thank you for staying with us and for your review.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great experience.
This a fun, economic place to stay. The staff was super friendly and I will make this place my first choice the next time I come to Boulder.
Stayed 2 nights in Sep 2023
Response from Richie / GSM on 30 Oct 2023
Thank you for staying with us at the Boulder Broker - and thank you for your review.

10/10 Excellent

robert, seguin

Liked: Cleanliness, staff & service, property conditions & facilities
love this place.
Stayed 1 night in Sep 2023
Response from Richie / GSM on 14 Sept 2023
Thank you for staying with us and for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Richie / FD on 11 Sept 2023
Thank you for staying wiht us and for your review.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Nice room. Good location
Stayed 1 night in Sep 2023
Response from Richie / GSM on 30 Oct 2023
Thank you for staying with us at the Boulder Broker - and thank you for your review.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in a very convenient location. Would b nice to bring back the back /restaurant area. Excellent beds and bedding.
Stayed 4 nights in Aug 2023
Response from Richie / GSM on 29 Aug 2023
Thank you for staying with us and for your review. We are currently doing some major renovations and will have a restaurant in the near future!!!

8/10 Good

Katherine

Liked: Cleanliness
Old but centrally located
It is an older hotel but very well located for taking our granddaughter to her freshman year at CU Boulder. Nice area to walk/run in - lots of trails and paths. Joseph at the front desk was personable and very good. WiFi is spotty and the restaurant is not open but there are many good eating places nearby. While not new or updated, it is the most reasonably priced hotel in the area.
Stayed 7 nights in Aug 2023
Response from Richie / GSM on 29 Aug 2023
Thank you for staying with us and for your review. We are currently under renovation and will have a restaurant in the hotel in the near future.

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2023
Response from Riche / GSM on 19 Sept 2023
Thank you for staying with us and for your review.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No wifi x 4 days, unusable outlets, poorly draining tub, toilet running, stains on upper wall from previous water damage,no vents, construction during the day for renovation.
Stayed 4 nights in Aug 2023
Response from Richie / GSM on 29 Aug 2023
Thank you for staying with us and for your review. We are sorry that your stay was less than expected.

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was extremely polite and professional. Unfortunately the hotel itself is poorly maintained and dirty. I left two days early and checked into a different hotel because the room smelled like a unclean locker room. The curtains were stained and smelled as well. The tub didn’t drain well. All the rooms were full due to move in time for CU Boulder students. Since, I was traveling out of State I thought the hotel conveniently close to the CU boulder campus. The condition of the hotel shows that the owners obviously do not reinvest in maintain the hotel. Although, it was close to that CU Boulder campus I would absolutely never stay there again unless a new owner or management took over to revamp the place.
Stayed 3 nights in Aug 2023
Response from Richie / GSM on 29 Aug 2023
Thank you for staying with us and for your review. We are sorry your stay was less than you expected. We DO have new owners and are currently in the process of several renovation.

4/10 Poor

Anju

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, had microwave & fridge. Tv worked after I put an order to have it fixed. The hotel is charming, location is good. The low score was because the hotel had no working wifi for the 3 full nights/days I stayed there. There were meetings I take late at night & early morning - I could not do. What was worse is that there was enough wifi for a phone connection but not enough strength for a laptop even in lobby. So, for the first 24 hrs- I had my company help desk on the phone. The front desk staff were polite about it, both gentleman and lady explained they were having problems with the vendor, However, they had no working solutions for me at all. Finally there was a manager on the day, I was checking out who continued to tell me about his frustrations with the vendor - when I told him I didn’t care about his problems & that I lost 3 days of work - the response was rude and they said you could have gone to a different hotel. Upon leaving, I suggested they try a different provider - front desk yelled and said he didn’t want to talk to me anymore and that I should not have have gotten a cheap $79 room on Expedia for the room. BTW, I paid $100 and cashed all my rewards for this stay. So now I am even more pissed, I overpaid.This whole thing could have been turned around had they tried to appease me, offer discounts or anything. Customer service isn’t just about asking guests to check out when they know the hotels are sold out when something isn’t working.
Stayed 3 nights in Aug 2023
Response from Richie - FD/GSM on 5 Sept 2023
We are sorry that your stay was less than satisfactory. However, you WERE made aware of the internet provider/vendor issues the hotel and the entire area around the hotel were experiencing on your first night, with no timetable for service restoration, yet you chose to stay anyway. The area's internet service had still not been restored on the 2nd or even the 3rd day of your stay... yet you chose to stay anyway then demanded 'apeasement' at check out.

10/10 Excellent

Robin, FORT COLLINS

Stayed 1 night in Aug 2023
Response from Richie / GSM on 13 Sept 2023
Thank you for staying with us and for your review.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Gentleman at desk was wonderful. Hotel older but beds clean and comfortable and great price
Stayed 1 night in Aug 2023
Response from Richie / GSM on 23 Aug 2023
Thank you for staying with us and for your review.

2/10 Terrible

matt

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Richie / GSM on 23 Aug 2023
We are sorry that your stay wa sless that yu expected. As I explained when you were checking out, EXPEDIA has been directed by our facility to relocate your reservation and EXPEDIAfailed to do that in a timely manner. When you arrived for the reservation, we checked you into the only room that we had available. We apologizefor that mix up and accomidated you the best we were able.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked how very clean this property was. Cheers to the housekeepers!
Stayed 1 night in Aug 2023
Response from Richie / GMS on 15 Aug 2023
Thank you for staying with us and for your review. We hope to see you on your travels again in the future.

8/10 Good

Tyler

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Richie / GSM on 14 Aug 2023
Thank you for staying with us at for your review

4/10 Poor

Emmett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is under renovation and just unclean. We found underwear in our room.
Stayed 2 nights in Aug 2023
Response from Richie / GSM on 9 Aug 2023
We are sorry that your stay did not meet your expectations. Thank you for your input so we can improve the service provided to out guests.

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from Richie / GSM on 9 Aug 2023
Thank you for staying with us and for your review.

10/10 Excellent

Yitzchok

Stayed 2 nights in Jul 2023
Response from Richie / GSM on 25 Aug 2023
Thank you for staying with us and for your review.

10/10 Excellent

James, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Richie - FD/GS Mgr on 2 Aug 2023
Thank you so much for staying with us and for your review.

2/10 Terrible

Kimberly

Stayed 1 night in Jul 2023
Response from Richie / GSM on 17 Aug 2023
Sorry your stay was less than you expected. We did offer to change/upgrade your room, however you and your intoxicated guest refused that and opted to leave the hotel instead.

6/10 Okay

Scott, Edinburg

Stayed 1 night in Jul 2023
Response from Richie / GSM on 16 Aug 2023
Thank you for staying with us and for your review.

4/10 Poor

Morgan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property has so much potential! Unfortunately it felt like we were catfished. The photos advertising the rooms were very pretty and had that classic historical vibe that matched the loveliness of the lobby. However, when we got to our room it may as well have been a motel six. Walls were damaged and sheets were cheeps and rather ugly. I understand that the property just recently changed owners and is under renovations. I just wish that was explicitly stated in the advertisement. We came to celebrate our 5th anniversary and we’re willing to pay extra for a room as promised but we weren’t ever warned that our room may not look ANYTHING like the advertised rooms.
Response from Riche / GS Manager on 24 Jul 2023
I am sorry that your stay was not to your expectations, however as you notes - we are under new ownership and have several renovations in process.

4/10 Poor

Wes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It worked but is old, not well maintained, very trashy in the stairwell. AC air smelled bad but was fixed. To much money for the condition.
Stayed 1 night in Jul 2023
Response from Richie/ FD-GD Manager on 19 Jul 2023
We apologize that your stay was not up to your expectation. Our is under new ownership and we are currently undergoing renovations.

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Could be one of the dirtiest hotels I have stayed in. Room was dirty, hallways always dirty, elevtaers were dirty, no cleaning of the room. Would not recommend this hotel to anyone.
Stayed 5 nights in Jul 2023
Response from Richie ~ FD/GS Manager on 13 Jul 2023
We are sorry your stay was not to your liking.Our hotel is currently undergoing some renovations, so some 'mess' is to be expected - You stayed with us 5 nights, yet I do not see where you brought any issues to the Front Desk or Mangement until now.

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse hotel experience ever!
Was absolutely disgusting. Filthy carpets, hair and scum in corners of the bathroom, no exhaust fan, faucets were loose so difficult to select water temp. Mini fridge dirty and stunk, old coffee spilled in tray, overwhelming cloud of pot smoke drifting into room at 6:00 am! No service, no breakfast. Rude desk attendants. Showed recently renovated on website but definitely was not - was old and gross! Homeless sleeping under overhang next door. Couldn’t run cooler as was moldy and gave us headaches and breathing issues. Would’ve immediately left but it was graduation weekend in Boulder and nothing else was available. Terrible stay - never again! Stay at your own risk!
Stayed 3 nights in May 2023
Response from Richie FD/GS Manager on 15 May 2023
Thank you for staying with us at the Boulder Broker Inn & Suites. We are apologize that your stay was less than you expected it to be, however after personally inspecting the room, I find that many of your complaints are completely unfounded.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Richie FD/GS Manager on 15 May 2023
Thank you for your stay with the Boulder Broker Inn & Suites.

6/10 Okay

michelle, Mukilteo

Stayed 1 night in Jan 2022