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Reviews of Hilton Garden Inn Boulder

3 out of 5
Hilton Garden Inn Boulder
2701 Canyon Boulevard, Boulder, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 564 out of 867 reviews" "
Rating 8 - Good. 215 out of 867 reviews" "
Rating 6 - Okay. 53 out of 867 reviews" "
Rating 4 - Poor. 20 out of 867 reviews" "
Rating 2 - Terrible. 15 out of 867 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Fayth Frost - Front Desk Supervisor on 23 May 2024
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marcus on 19 May 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marcus on 17 May 2024
Thank you so much for your feedback. Please let us know if there is anything we could have done better to make your stay more enjoyable.

10/10 Excellent

Kody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent and very comfortable. We’d stay here again in an instant. Next time we’re in Boulder we know where to stay.
Stayed 1 night in May 2024
Response from Fayth Frost Front Desk Supervisor on 14 May 2024
We are so happy to hear! We will see you next time!

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Marcus on 14 May 2024
Thank you so much for your feedback! We're glad you enjoyed your stay :)

8/10 Good

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A fine hotel in a generic mall area. The rooms were large, the prices were reasonable, the elevators were slow and didn’t always work. The breakfast was mediocre, eat somewhere else but we liked the hotel and wouldn’t mind staying there again.
Stayed 3 nights in May 2024
Response from Marcus on 11 May 2024
Thank you for your feedback, and I apologize for the issues you experienced.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean! Many places have a musty stale odor behind the air fresheners they put in their venting systems, but this location smelled crisp and clean!
Stayed 3 nights in May 2024
Response from Marcus on 11 May 2024
Thank you so much for your feedback! We're glad you enjoyed your stay.

8/10 Good

Rachel Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but breakfast served a little late.
Stayed 5 nights in Apr 2024
Response from Marcus on 29 Apr 2024
Thank you so much for your feedback! I do apologize for the inconvenience with breakfast.

10/10 Excellent

Adam, Erie

Stayed 2 nights in Apr 2024
Response from Marcus on 17 May 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the stay here. Overall, a very nice hotel with some fun little unique aspects that really set it apart. Was a little disappointed by how small the gym was and it caught me offguard that we had to pay $22 a night for parking. During our stay in April, the pool was also closed down something if we had known we would not have booked the hotel because my daughter enjoys hotel swimming :-) Also no free continental breakfast.
Stayed 3 nights in Apr 2024
Response from Marcus on 26 Apr 2024
Thank you so much for your feedback! I do apologize for these inconveniences. Our pool is back up and running, and there are some online rates that include breakfast for just about 10 extra per night. Please let us know if there is anything else we can do to help improve your stay in the future!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Marcus on 26 Apr 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Antigone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Aryan Hollis on 20 Apr 2024
Thank you so much for your feedback! We are so happy that you enjoyed your stay with us. We hope your travels bring you back through Boulder so we can host you again!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful visit to Boulder
Stayed 3 nights in Apr 2024
Response from Fayth Frost - Front Desk Supervisor on 17 Apr 2024
I am so happy to hear you had an amazing experience with us. We hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Marcus on 11 Apr 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

8/10 Good

Albert Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Sll round good hotel
Stayed 3 nights in Mar 2024
Response from Marcus on 11 Mar 2024
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to CU Boulder was perfect.
Stayed 3 nights in Mar 2024
Response from Marcus on 5 Mar 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great fitness center, great breakfast buffet, super service.
Stayed 2 nights in Mar 2024
Response from Marcus on 5 Mar 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Caryn

Stayed 2 nights in Feb 2024
Response from Marcus on 11 Apr 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

DOUGLAS

Stayed 1 night in Feb 2024
Response from Marcus on 22 Feb 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

8/10 Good

chau

Stayed 2 nights in Feb 2024
Response from Joe S. on 22 Mar 2024
chau,Thank you for the positive review.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
A very clean and modern hotel with friendly staff!
Stayed 1 night in Jan 2024
Response from Joe S. on 12 Feb 2024
Tamara,Thanks for the excellent review. We appreciate the kind words about the property and staff service.ThanksJoe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

8/10 Good

Pavan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Dec 2023
Response from Marcus on 10 Feb 2024
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

Helga

Great customer service and location
Stayed 2 nights in Feb 2024
Response from Marcus on 5 Feb 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Sasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was awesome! Great bartender in the evenings.
Stayed 3 nights in Jan 2024
Response from Marcus on 31 Jan 2024
Thank you so much for your feedback! We're glad you enjoyed your stay,

8/10 Good

Jackie

Liked: Amenities
Nice place
Stayed 1 night in Jan 2024
Response from Marcus on 31 Jan 2024
Thank you for your feedback! We're glad you enjoyed your stay.

2/10 Terrible

Mary

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is an extremely tacky hotel. I hade to move twice to get a room with airconditioning. When I returned to the last room it was 80 degrees. The ice machines don't work. The last straw was when I got into bed - It smelled. The pillows stank! There were several other problems I left early and they wouldn't refund my money although I left for cause. Stay away!!!
Stayed 2 nights in Jan 2024
Response from Marcus on 26 Jan 2024
I do apologize for these various issues that presented themselves throughout your stay. We do hold ourselves to a higher standard of service. I appreciate you bringing these concerns to our attention so we can help prevent these issues from occurring in the future.

8/10 Good

Toi

Business traveller
Liked: Cleanliness
Disliked: Amenities
The hotel was clean and offered a unique inviting charm. The staff were friendly. However, what mattered most was comfort, like adequate heating which this hotel did not provide. Either the thermostat was not working or the hotel had it set so guest could not adjust it. Also, the internet was inconsistent.
Stayed 1 night in Jan 2024
Response from Marcus on 26 Jan 2024
Thank you for your feedback! I do apologize about the thermostat and internet inconsistencies. Thank you for letting us know so we can provide a better guest experience in the future.

6/10 Okay

Kerri

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is nice, but maintenance and quality are poor. There was only one operating elevator for the entire hotel, and the staircases were not even an option since they are only for emergency exit to outside, and the temperature was -10. Our bathroom barn door did not close at all, and maintenance left us waiting until 10:30pm at which point the front desk finally offered to move us to a new room. Other issues: phone didn’t work in the room. Parts of shower fixture fell off when used.
Stayed 1 night in Jan 2024
Response from Marcus on 26 Jan 2024
I do apologize for these inconveniences during your stay. I appreciate the feedback as it will help us provide a better guest experience in the future!

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option(s) that were paid for, mediocre at very best. The most bland (both of us agreed) I’ve had in a long time! I wouldn’t complain if it wasn’t charged for on top of the room price, however, our bartender/ server lady, Betty was so sweet and attentive. Besides that, 10/10 rate of our stay, and12/10 rating of Betty. Thank you!!🙏
Stayed 1 night in Jan 2024
Response from Joe S. on 11 Jan 2024
Natalie,Thank you for the excellent rating and sharing some feedback regarding the quality of food and beverage. We are thrilled to see Betty Carol standout and will see if we can raise our food quality to her service quality.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Rebecca

Stayed 3 nights in Jan 2024
Response from Marcus on 31 Jan 2024
Thank you so much for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joe S. on 11 Jan 2024
Sean,Thanks for the excellent rating.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Joe S. on 11 Jan 2024
Laura,Thank you for the great rating. We appreciate your business and thank you for staying with us.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Patrick

Stayed 3 nights in Dec 2023
Response from Marcus on 26 Jan 2024
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Todd, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joe S. on 30 Dec 2023
Todd,Thanks for the excellent review.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

2/10 Terrible

John

Stayed 1 night in Dec 2023
Response from Joe S. on 30 Dec 2023
John,Sorry to see we missed the mark during your visit. We apologize for falling short of your and our expectations. Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcus on 29 Dec 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

mike

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Marcus on 29 Dec 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joe S. on 13 Dec 2023
Jennifer,Sorry we missed the mark during your visit.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, no perks
Nice hotel, great location for attending a play at the Dairy Arts Center. But why do fancier hotels charge you for things that less expensive hotels give you for free?! That included internet (unless I sign up for their honors program), parking and a mediocre breakfast buffet.
Stayed 1 night in Dec 2023
Response from Joe S. on 5 Dec 2023
Mary,Thank you for the positve feedback and sorry we fell short in a few areas. Many of the added charges are optional items that are required to charged based on the hotel name but certainly understand it does make it confusing. We thank you for staying with us.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Everything was very nice and I will stay here again. I only took off a star because coffee maker and gym facilities often seemed to mostly work. But, often some part of it was broken or didn’t work. i.e. coffee machine turned on, but didn’t brew. But, there was always coffee in the lobby, so not really an inconvenience
Stayed 3 nights in Dec 2023
Response from Joe S. on 5 Dec 2023
Elisabeth,Thank you for the positive review and noting a few of the items that we were not in working order. We will share that with the team. Thank you again for staying with us.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

6/10 Okay

Maria

Stayed 2 nights in Dec 2023
Response from Marcus on 29 Dec 2023
Thank you for your feedback. Please let us know next time you stay if there's anything we can do better :)

10/10 Excellent

Marios, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and pleasant. What more could you ask for?
Stayed 2 nights in Dec 2023
Response from Joe S. on 5 Dec 2023
Marios,Thanks for the 5 star review and thrilled the hotel worked so well for you.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joe S. on 28 Nov 2023
Toshiaki,Thank you for the 5 star rating.ThanksJoe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marcus on 6 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

8/10 Good

Patrick, Washington

Stayed 1 night in Oct 2023
Response from Joe S. on 27 Nov 2023
Patrick,Thank you for the positive rating.Thanks,Joe SteiskalDual General ManagerEmbassy Suites and Hilton Garden Inn

10/10 Excellent

Lance

Stayed 2 nights in Oct 2023
Response from Marcus on 6 Nov 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

6/10 Okay

Brooke

Stayed 5 nights in Oct 2023
Response from Marcus on 17 Oct 2023
Thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Marcus on 7 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodations and service was well beyond our expectations. This is our new "go to" location in Boulder.
Stayed 5 nights in Sep 2023
Response from Marcus on 5 Oct 2023
Thank you so much for your feedback! We're glad you enjoyed your stay!

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great experience and hotel. Very courteous crew and the facilities were clean. The only negative thing is the absence of free breakfast which is provided by many of the hotels.
Stayed 3 nights in Sep 2023
Response from Makayla D. on 2 Oct 2023
Thank you so much for your feedback we hope you stay with us again!