Bottle Creek Trip

We had a two bedroom ocean front room. We loved the room. Very spacious and clean. The property was nice. We tried three restaurants and none of us really enjoyed the food. Pelago for dinner was nice as far as the view but thought the food was not very good. I had the rib eye and did not enjoy it. Jo Jo’s food was sub par but what eas disappointing was the service. We went 3 times for food and tipped well but had awful service. The waitress was rude most of the time. As if we were a nuisance. My family and I were polite every time regardless of our thoughts. I can deal with sub par food but not impressed with most of the staff at the resort. We all felt very unwelcomed.

I’ve been to Turks with friends and family several times, but this was the first time I rented a beachfront property with concierge service and it was an amazing experience. The concierge service at Long Bay Beach Club coordinated VIP airport entrance and transportation to the villa and we skiped the long line. We also opted for gourmet chef service, and it was a fantastic experience. The villa was impeccably clean, with high-quality towels, shampoo, and all the amenities we could imagine. Housekeeping was included in the price, which is something welcome compared with my previous stays. Something incredible was the direct access to the private beach. The villa has a nice beachfront sundeck and ocean kayaks. The powdery white beach was incredible, like being in heaven. This is an incredibly safe place for ocean sports. We went kite surfing and also hired some jet skis Our concierge did a great job again arranging both activities for us. We will be returning again!

Overall great experience at the shore club, the breakfast was definitely a plus having to not pay for one meal a day is definitely nice, the beach at the shore club is not what is pictured at all, it isn’t as big as pictured and currently has tons of seaweed blanketing the beach. I did address the concern of the beach as I understand it’s nature, but i asked if we could move hotels to a sister property ( sands or the palms) and they responded by saying to contact Expedia and move to a different hotel like the Ritz Carlton. Also the kind bed actually is not a king bed in the room it’s actually two twin beds secured together to make a big bed which was extremely uncomfortable for us. But with the option of the free shuttle to there sister locations we did experience those beaches on the that side and those were beautiful beaches, that being said you aren’t allowed to use any amenities at the sister resorts such as the pools or beach activities. And at the sands resort you must sit in a designated zone for the shore club on the beach, which is all the way to the left. Like I said we were here on a baby moon and didn’t want to leave the resort at all, but you basically have to if you stay at this location mainly your coming to TCI to see the beautiful beaches and there is no beach to enjoy at the shore club.

The public areas of the property are aesthetically appealing, featuring a well-maintained swimming pool. Excellent access to the beach with lounge chairs is available. The front desk staff and restaurant personnel are both friendly and accommodating. However, the condition of the rooms is disappointing. The room I occupied lacked soundproofing; noises such as children shouting, footsteps from the upstairs guests, and conversations in the hallway were clearly audible and echoed into the room. Additionally, the room was frequently inhabited by mosquitoes and the cleaning staff never really cleaned and removed this used bar of soap that was left by the prior guests. The final issue occurred on the last night of my stay, when a live cockroach was found in the bathroom. Based on these experiences, I cannot recommend this resort and do not intend to return.

This property is a hidden gem with the best staff and amenities. This is our 4th time here and we will continue to come back again. The location is great and beach access is the best! Our favorite hotel in grace bay.