All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Melanie - Front Desk Supervisor on 26 May 2024
Dear Joanna,Thank you for taking the time to review our property, we appreciate your feedback. It seems that your stay could have gone better, so please feel free to contact us directly to provide any comments on how we can improve guest satisfaction. We look forward to the opportunity to better serve you in the future.
Place is old. Tired. Rooms are very small. Outdated. No services. Walls are paper thin. Not a nice place.
MICHAEL
Stayed 2 nights in May 2024
Response from Amanda L - Operations Manager on 20 May 2024
Dear Michael,Thank you for your review. I sincerely apologize that your stay was not as enjoyable as expected. We are currently scheduled to begin our renovation later this year, and we hope you will visit again and experience our refreshed rooms and upgraded amenities. In the meantime, our team remains dedicated to providing amazing service in a clean and well-maintained environment.
10/10 Excellent
Caroline
Travelled with partner
19 May 2024
Liked: Cleanliness, amenities
Extremely low water pressure in the bathroom
Caroline
Stayed 1 night in May 2024
Response from Amanda L - Operations Manager on 19 May 2024
Dear Caroline,Thank you for reviewing your stay! We're so glad that your experience was a 5/5. We know that you have a choice of hotels and are honored to have been chosen for your visit to the area. I do apologize that your water pressure wasn't great; that's definitely unusual and we will ensure it remains an isolated occurrence.We hope to welcome you back again soon!
10/10 Excellent
Thomas
Travelled with family
19 May 2024
Good location. First time at this hotel.
Thomas
Stayed 1 night in May 2024
Response from Amanda L - Operations Manager on 19 May 2024
Dear Thomas,Thank you for staying with us and for taking the time to review your stay. We're so glad that you found our hotel's location convenient and that your first visit was an enjoyable one. We hope this is the start of many happy returns!
Response from Amanda L - Operations Manager on 16 May 2024
Dear Berenice,We're so grateful that you chose our hotel for your visit to the North Shore, and we deeply appreciate your feedback about your stay. It's wonderful to hear that you had a great experience. We hope you will have occasion to visit again soon. We can't wait to welcome you back!
10/10 Excellent
Rebecca
12 May 2024
Liked: Cleanliness
Rebecca
Stayed 1 night in Mar 2024
Response from Amanda L - Operations Manager on 14 May 2024
Dear Rebecca,Thank you for rating your stay. It's wonderful to hear that you had a 5/5 experience. We look forward to welcoming you back and hope your next stay is even more memorable!
Housekeeping services are not provided daily, which we did not know at the time of reservation. The mattresses on both queen beds were worn out. Daily parking fees are not disclosed at the time of reservation.
Eduardo
Stayed 2 nights in May 2024
Response from Amanda L - Operations Manager on 14 May 2024
Dear Eduardo,Thank you for your feedback. I apologize for any miscommunication regarding housekeeping service and daily parking. We do include this information on our website, on our Expedia page, and we do also send an automated message prior to our Expedia guests' arrivals on the portal as we believe in being honest and transparent with our guests. While light housekeeping service is currently available upon request or automatically done every fourth and seventh day, our staff is available 24/7 and always happy to deliver amenities or remove trash. Please never hesitate to ask!I'm also sorry the mattresses in your room weren't to your liking. We are scheduled to begin a full reservation later this year, and we hope our new mattress brand will better meet your personal needs. Thank you again for your feedback. We hope your next stay proves more enjoyable!
The room was very cramped when we piled out the sofa. I had asked for a crib but wasn’t given one. The location was good and the staff was friendly. I do wish they at least emptied the trash daily. When traveling with a toddler it’s hard to have a small trash can for 3 days and change diapers.
Laura
Stayed 3 nights in May 2024
Response from Melanie T. - Front Desk Supervisor on 9 May 2024
Dear Laura,Thank you for taking the time to review our property, we greatly appreciate your feedback as it allows us to make any necessary improvements to enhance the guest experience. Our sincerest apologies regarding the pack n' play. The note was listed on your reservation and it should have been in the room upon your arrival. Please feel free to contact the front desk with any issues or requests, as we are happy to help with trash removal or anything else housekeeping related you may need during your stay. We understand the inconvenience of not having daily service, and we hope to return doing so in the near future. Thank you for staying with us, and we hope to see you again should your travels bring you back to the area.
Great place to stay if you want to easily drive into Boston. Nice and clean.
Jennifer
Stayed 2 nights in May 2024
Response from Melanie T. - Front Desk Supervisor on 7 May 2024
Dear Jennifer,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Response from Amanda L - Operations Manager on 7 May 2024
Dear Cassidy,Thank you for choosing our hotel for your recent visit to the area and for taking the time to rate your stay. We're delighted that you enjoyed your experience and hope your next visit is right around the corner!
Response from Amanda L - Operations Manager on 6 May 2024
Dear Victoria,Thank you for taking the time to review your stay. We're glad to see that your experience with us was a positive one. We do offer complimentary in-room coffee and additionally have Starbucks coffee and specialty beverages available for purchase in our cafe. We know how important a good cup of coffee is to the start of the day, and we like to ensure our guests have a wide variety of options available.We hope to welcome you back soon!
Room was dirty, looks like there was mold growing on the bathroom ceiling, and floor in between beds was caving in.
Jennifer
Stayed 1 night in May 2024
Response from Amanda L - Operations Manager on 6 May 2024
Dear Jennifer,Thank you for taking the time to share feedback about your recent stay. Cleanliness is one of our highest priorities, and I sincerely apologize for not meeting your or our own expectations in this instance. Your feedback will be shared with our housekeeping team to ensure this remains an isolated occurrence.We hope you will give us another opportunity to provide you with the excellent experience you deserve.
6/10 Okay
Sendil
2 May 2024
Liked: Cleanliness
Its a good property, it used to be different when i came a couple of years ago. The breakfast options weren't good thsi time, they say they brew Starbuck, but we have to pay $4 !
Sendil
Stayed 2 nights in Apr 2024
Response from Melanie T. - Front Desk Supervisor on 3 May 2024
Dear Sendil, Thank you for taking the time to review our property, we greatly appreciate your feedback. We apologize for any inconvenience you experienced during your stay with us. We will be undergoing renovations this winter, and we hope you will choose to stay with us again once they have been completed. We look forward to the opportunity to better serve you in the future.
Response from Amanda L - Operations Manager on 24 Apr 2024
Dear Candace,Thank you for your review! It's wonderful to hear that you had a great stay. Our team takes great pride in providing genuinely warm, personalized service. We look forward to welcoming you back again!
Response from Amanda L - Operations Manager on 23 Apr 2024
Dear Maja,Thank you so much for your review! We're delighted to hear that you had a great experience as our guest. We look forward to seeing you again soon!
6/10 Okay
Denis
21 Apr 2024
Liked: Cleanliness, staff & service
Tired facility
Denis
Stayed 1 night in Apr 2024
Response from Amanda L - Operations Manager on 22 Apr 2024
Dear Denis,Thank you for taking the time to review your stay. We take great pride in both the cleanliness and upkeep of our facility and work very hard to keep it in great shape for our guests. If we missed the mark in any way during your recent visit, I sincerely apologize. We are planning to begin a complete renovation later this year and look forward to bringing you a refreshed hotel with updated rooms and public spaces. We hope you'll return to check it out!
Very quiet love it deposit no good and it takes to long to put it back and i have to be calling for it tooo
Geronimo
Stayed 1 night in Apr 2024
Response from Amanda L - Operations Manager on 20 Apr 2024
Dear Geronimo,Thank you so much for taking the time to review your stay. We're so glad you enjoy the peaceful location of our property and that you had a good night's sleep as our guest. Like most hotels, we do take an incidental hold at check-in, which is automatically released at checkout minus any additional charges incurred during the stay. The length of time before it becomes available in your account again depends on your financial institution. I do apologize for any confusion on this issue.We appreciate your feedback and loyalty and hope to welcome you back soon!
The location of the hotel was convenient for our visit
Robert and Kathy
Stayed 1 night in Apr 2024
Response from Melanie T. - Front Desk Supervisor on 20 Apr 2024
Dear Robert & Kathy,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We sincerely hope to see you again should your travels bring you back to the area.
Convenient, reasonably priced and clean. I’m not sure why I’m charged a parking fee on a property with no security personnel or valet parking. It feels sort of petty.
Dianne
Stayed 1 night in Apr 2024
Response from Melanie T. - Front Desk Supervisor on 18 Apr 2024
Dear Dianne,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to see that you enjoyed your stay with us, although we can understand your frustration with the parking fee. It is a company-wide policy and is due in part to inflation and rising maintenance and landscaping costs. We hope this does not deter you from staying with us in the future should you return to the area, as we look forward to seeing you again.
Response from Amanda L - Operations Manager on 17 Apr 2024
Dear Amy,Thank you so much for taking the time to review your stay! We're glad to hear that you enjoyed your experience and that our staff was able to provide friendly assistance. We hope to welcome you back again soon!
Response from Melanie T. - Front Desk Supervisor on 11 Apr 2024
Dear Denise,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
6/10 Okay
Lauren
6 Apr 2024
Liked: Property conditions & facilities
Disliked: Amenities
It’s my own fault, I didn’t realise there were no restaurant facilities on site. Was a comfortable stay but was not ideal having nowhere to eat when the weather was horrifying outside. Shower had very low pressure and the bath was extremely low to the ground which wasn’t ideal, but not a dealbreaker. Some decent shops nearby but again, only really helpful if the weather isn’t awful.
Lauren
Stayed 6 nights in Mar 2024
Response from Melanie - Front Desk Supervisor on 6 Apr 2024
Dear Lauren,Thank you for taking the time to review our property, we greatly appreciate your feedback. We sincerely apologize for any inconvenience you experienced during your stay with us. Although the Commons is only open for breakfast, there are many restaurants and take out places in the immediate area that will deliver to the hotel so you don't have to go out anywhere. Never hesitate to contact the front desk with any questions, as we have many suggestions and recommendations on excellent places to eat. Again, we sincerely appreciate your comments, and we hope you will give us another opportunity to better serve you in the future.
Staff was super friendly, building and rooms are charming, plenty of parking. I’m not from the area and got here by GPS - I thought I was lost when it took me through a mall parking lot to get here, but once I arrived, I found the place totally charming!
Henry
Stayed 1 night in Apr 2024
Response from Melanie - Front Desk Supervisor on 6 Apr 2024
Dear Henry,Thank you so much for taking the time to review our property, we greatly appreciate your feedback and kind comments! We're happy to hear you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Response from Melanie - Front Desk Supervisor on 31 Mar 2024
Dear Kevin,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Response from Melanie T. - Front Desk Supervisor on 2 Apr 2024
Dear Mark,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Response from Melanie - Front Desk Supervisor on 31 Mar 2024
Dear Jeffrey, Thank you for taking the time to review our property! We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Great property close to The Mall. The property is in pretty good condition. They have a cafe attached to the hotel which is where you get breakfast although breakfast included with the room is not the full menu. The lady working behind the counter is very friendly and goes out of her way to give good service. The young lad who was there on my last day was not so attentive.
Ian
Stayed 4 nights in Mar 2024
Response from Melanie T. - Front Desk Supervisor on 28 Mar 2024
Dear Ian, Thank you for taking the time to review our property! We greatly appreciate your feedback and will pass it along to our team. We hope to see you again should your travels bring you back to the area.
Convinient location, good service. It would be nice to have restaurant
Andrey
Stayed 5 nights in Mar 2024
Response from Melanie - Front Desk Supervisor on 28 Mar 2024
Dear Andrey,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
I found the hotel to be in very good condition. The room had been recently updated and everything was fresh. I had read some negative reviews about being run down but this was not my experience. I thought the hotel was very good value and I would definitely stay there again.
Nicholas
Stayed 5 nights in Mar 2024
Response from Melanie - Front Desk Supervisor on 24 Mar 2024
Dear Nicholas,Thank you for taking the time to review our property, we greatly appreciate your feedback and kind comments! We're happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon.
Response from Melanie - Front Desk Supervisor on 24 Mar 2024
Dear Penny,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Response from Melanie - Front Desk Supervisor on 21 Mar 2024
Dear Catherine,Thank you for taking the time to review our property. We hope to see you again should your travels bring you back to the area, as we would like another opportunity to better serve you in the future.
I like the area, it's quite, only complain is the food is expensive. i wish breakfast was included but overall clean.
Luis Rodrigo
Stayed 5 nights in Mar 2024
Response from Melanie - Front Desk Supervisor on 23 Mar 2024
Dear Luis,Thank you for taking the time to review our property, we greatly appreciate your feedback! We hope to see you again should your travels bring you back to the area.
Response from Melanie - Front Desk Supervisor on 17 Mar 2024
Dear Tong,Thank you for taking the time to review our property, we greatly appreciate your feedback. I'm sorry your stay fell short of expectations and you decided to check out early, though we're happy we were able to help you secure a refund for the remainder of your nights. We hope you will give us another opportunity to better serve you in the future once our renovations are completed early next year.
Response from Melanie - Front Desk Supervisor on 17 Mar 2024
Dear Robert,Thank you so much for taking the time to review our property, we greatly appreciate your feedback. We're happy to hear you enjoyed your stay with us, and we look forward to seeing you again should your travels bring you back to the area.
close to the business being visited and lots of shopping and dining options
Lucinda
Stayed 1 night in Mar 2024
Response from Melanie - Front Desk Supervisor on 14 Mar 2024
Dear Lucinda,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
10/10 Excellent
ray
12 Mar 2024
ray
Stayed 1 night in Mar 2024
Response from Melanie T. - Front Desk Supervisor on 14 Mar 2024
Dear Ray, Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
2/10 Terrible
Randy
11 Mar 2024
Disliked: Cleanliness
Randy
Response from Melanie T. - Front Desk Supervisor on 12 Mar 2024
Dear Randy,Thank you for taking the time to review our property. Please don't hesitate to contact us directly so that we may discuss any problems you experienced during your stay. This way we can provide our guests with the best experience possible going forward.
Room was clean and weill laid out
Room phone was in operable so you could'nt call front desk
It was a hassle calling in from outside line as there was no option for front desk
when i finally reached the front desk the woman seemed non-plussed that the room phone was out
John
Stayed 1 night in Mar 2024
Response from Melanie - Front Desk Supervisor on 8 Mar 2024
Dear John,Thank you for taking the time to review our property, we greatly appreciate your feedback, and are happy to see that overall you enjoyed your stay with us. Our apologies for the inconvenience of the room phone not working. I was under the impression that you were just letting me know it was not working so that we could get it fixed for the next guest, so my apologies if that was not the case and for not offering you a different room. I can also look into the possibility of changing our recording to make it less confusing by having it say dial 3 for front desk instead of the current one stating to chat with a hotel employee dial 3. I sincerely hope to see you again so that we may have the opportunity to better serve you.
Response from Melanie - Front Desk Supervisor on 6 Mar 2024
Dear Richard,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
Response from Melanie - Front Desk Supervisor on 28 Feb 2024
Dear Nadine,Thank you so much for taking the time to review our property. We're thrilled to see that you enjoyed your stay, and we look forward to serving you in the future!
PROS: Clean facility, and very friendly staff, and sufficient accommodations for a one night stay due to work.
CONS: The charge for parking was very strange, as a paying customer. The bathroom was clean but outdated due to the bathtub and fixtures.
Dianne
Stayed 1 night in Feb 2024
Response from Melanie - Front Desk Supervisor on 28 Feb 2024
Dear Dianne,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We are due for renovations early next year, and we hope to see you again once they are completed.
The room was clean and comfortable. Check in was very quick. Bed was good and shower was hot. Only “complaint”, no breakfast and even had to pay for coffee and water. Plenty of places to eat and shop close by.
Veronica
Stayed 1 night in Feb 2024
Response from Melanie - Front Desk Supervisor on 19 Feb 2024
Dear Veronica,Thank you for taking the time to review our property, we greatly appreciate your feedback! Our breakfast cafe should be reopening within the next month as occupancy increases, so we hope to see you again soon.
Response from Melanie - Front Desk Supervisor on 18 Feb 2024
Dear Dorothea,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
I didnt like that they charge $15 for a late c/o but they did let me stay until 2pm instead of 11am.
Christopher
Stayed 1 night in Feb 2024
Response from Melanie - Front Desk Supervisor on 16 Feb 2024
Dear Christopher, Thank you for taking the time to review our property, we greatly appreciate your feedback. We hope to see you again should your travels bring you back to the area.
Response from Melanie - Front Desk Supervisor on 14 Feb 2024
Dear Michael,Thank you so much for taking the time to review our property. We're thrilled to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
8/10 Good
Karla
11 Feb 2024
Liked: Cleanliness
.
Karla
Stayed 2 nights in Feb 2024
Response from Melanie - Front Desk Supervisor on 12 Feb 2024
Dear Karla, Thank you so much for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again soon!
Hotel is nice and quiet. Overall not bad, a little out dated, but clean. Breakfast was just grab a coffee and prepackaged muffin, which is poor. Would stay again.
Justin
Stayed 1 night in Feb 2024
Response from Melanie - Front Desk Supervisor on 11 Feb 2024
Dear Justin,Thank you for taking the time to review our property, we greatly appreciate your feedback. We're happy to hear that you enjoyed your stay with us, and we hope to see you again once our Commons breakfast restaurant has reopened in a couple of months for the busy season.