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Reviews of InterContinental Boston, an IHG Hotel

5 out of 5
InterContinental Boston, an IHG Hotel
510 Atlantic Ave, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1009 reviews" "
Rating 8 - Good. 152 out of 1009 reviews" "
Rating 6 - Okay. 75 out of 1009 reviews" "
Rating 4 - Poor. 32 out of 1009 reviews" "
Rating 2 - Terrible. 33 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven, San Jose

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Tacina at the front desk was so kind. Rob the concierge was very professional and thoughtful. Paul the private livery driver was amazing (highly recommend asking for him during your stay). Jose the bellman was very cheerful. Avoid the breakfast and go to Tatte bakery instead. There is an unexpected and confusing billing practice for breakfast. Check out includes a somewhat hidden amenities daily fee which can be a surprise at checkout. Julien in guest relations is really nice. There is a spa and hotel is in great location to airport, financial district, and restsurants.
Stayed 3 nights in May 2024

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I didn’t like is that there are no microwaves in the room. I’m sure this is to drive sales for room service and the on-site restaurant, but with so many restaurants nearby, it’s hard not to bring back leftovers.
Stayed 2 nights in May 2024

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about our stay, the staff were more than accommodating,polite, well presented and very friendly. Our room was very clean and tidy only one issue there was no cloakroom deodoriser.
Stayed 4 nights in May 2024

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and close to everything downtown.
Stayed 3 nights in May 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and pleasant hotel
Stayed 7 nights in May 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Had two of the staff come in to the room at separate times unexpectedly. A bit odd they let themselves in
Stayed 1 night in May 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The valet was great, very helpful. The bartender, Joel, was awesome. He was very engaging and very helpful. However, it was very disappointing that the only place to eat in the hotel on Sunday night was in Rumba. It is a small area and a very limited menu. My wife is temporarily handicapped and when she tried to go to the bathroom outside of Rumba, she found it closed for renovation. She was forced to go up to the second floor to use a bathroom. We have stayed here in the past and were very happy, this time we were very disappointed. We also found our tv remote did not function well. When we arrived we couldn’t get it to work at all. When we got back to the room it me “dozens” of tries to finally get the tv remote to work, but then we couldn’t change the channels. We experienced the same remote problems the next day.
Stayed 1 night in May 2024

10/10 Excellent

George

Liked: Cleanliness
The beds and rooms comfortable
Stayed 2 nights in May 2024

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Very good all arround. Rooms are very spacious with a big bathroom. The bed and sheets are of very good quality. Check in was impecable
Stayed 2 nights in May 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was perfect
Stayed 1 night in May 2024

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mieko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Very convenient for dining and sightseeing. Close to the airport. Large bathroom with Bathtub and shower. Excellent!
Stayed 1 night in May 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Great location.
Stayed 2 nights in May 2024

10/10 Excellent

Mentor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I was only there for one night. Lovely hotel, great location, doing renovations so limited restaurant/bar but lots to walk to. Staff was wonderful
Stayed 1 night in May 2024

6/10 Okay

Marshet

Disliked: Cleanliness
The InterContinental Boston was nice, and around some tourists things. I stay here because I like the rooms lay out. I found blond hair in the walk in shower on the first time i went to take a shower so i just stood on a towel as a took a shower. The hotel is going over the remodel staff was nice answered all my questions. The hotels fees plus the tax and aminety fee is alot so watch that. Breakfast was buffet food was cold. Waitress gave me the check on my second bite of food and the waiter as I was returing with Bacon was clearing my table. He was nice said sorry. All in all i give InterContinental Boston a 3 out of 5
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Genalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything…excellent😇🙏
Stayed 1 night in Apr 2024

10/10 Excellent

Kendra, Lehigh Acres

Liked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Michael

Travelled with family
Liked: Amenities
The toilet in the room was clogged. I had to ask twice for someone to come and fix it. For a hotel in this category is unacceptable. breakfast was also totally overpriced and not that much selection because they were going through construction.
Stayed 1 night in Apr 2024

10/10 Excellent

christian

Travelled with partner
Liked: Amenities
Top notch
Stayed 1 night in Apr 2024

10/10 Excellent

Colin, Whitby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cleanliness, and staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Joseph

Amazing
Stayed 2 nights in Apr 2024

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Staff helpful & the facilities were clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristine Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

huiyu

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk of this hotel, Tacina, is excellent and has a very good attitude. The hotel rooms are large enough and pet-friendly. Will recommend to other friends.
Stayed 1 night in Apr 2024

10/10 Excellent

Landon

Stayed 2 nights in Apr 2024

10/10 Excellent

esther

Stayed 1 night in Apr 2024

10/10 Excellent

Neil, Caversham

Liked: Cleanliness, staff & service
Y
Stayed 4 nights in Mar 2024

10/10 Excellent

Birol

Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, walking distance to dozens of restaurants and coffee shops. Very clean. Everyone was more than happy to go the extra mile. Staff was wonderful.
Stayed 1 night in Apr 2024

8/10 Good

JOSE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Under maintenance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were excellent. Our room was spacious and clean, bathroom had everything we needed, hotel lobby is beautiful, we used gym and spa, everyone was so helpful and polite. Superb customer service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Haengnam

Stayed 3 nights in Mar 2024

10/10 Excellent

chelsey, Fort lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Thai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many places. Hotel was nice and clean and the staff was very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel to stay in while in Boston. Excellent staff. Location is walking distance to shopping, museum and lots of restaurants.
Stayed 2 nights in Mar 2024

6/10 Okay

Branden

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shuzo

Liked: Cleanliness, staff & service, property conditions & facilities
i like it
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melitta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Stayed with kids and they loved it too. Staff was amazing. Great location. Great all around..
Stayed 1 night in Mar 2024

10/10 Excellent

Erkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and courteous staff, clean property, nice size rooms
Stayed 2 nights in Mar 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

8/10 Good

Edward

Stayed 2 nights in Feb 2024

6/10 Okay

Sergey, Plantation

Not good
Stayed 3 nights in Feb 2024

8/10 Good

stephanie

Stayed 2 nights in Feb 2024

6/10 Okay

Glendora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some food was left in mini fridge smelled really bad. Very pricey breakfast was supposed to be included but wasn't.
Stayed 3 nights in Feb 2024

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities
So So
The shower was dirty and they tried to charge me twice for my room. The valet service was lacking
Stayed 1 night in Feb 2024