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The staff was extremely helpful and pleasant. The rooms were spotless. The hotel is easy to find off the highway, but nestled in a very wooded area that absorbs sounds and provided a pleasant view.
Thank you for taking the time to let us know you had a great stay!!I do apologize for the inconvenience and understanding of being understaffed as we are trying to staff accordingly.We hope to see you again soon!!NancyFront Desk Manager
Reason for booking was for use of pool and pool was closed. Bathroom floor/walls had not been properly cleaned box of tissues was soaking wet.
Amanda
Stayed 1 night in Apr 2024
Response from Nancy on 19 May 2024
Thank you for letting us know about your recent stay. I am so sorry we did not meet your expectations.We do hope you will give us another chance to redeem ourselves should your plans bring you back this way again!NancyFront Desk Manager
Great staff, well maintained, clean. Not much around area but drivable areas for food etc
Kenton
Stayed 3 nights in Apr 2024
Response from Nancy on 19 May 2024
Thank you for taking the time to let us know you had a great stay!!We hope to see you again soon!!NancyFront Desk Manager
6/10 Okay
Danielle
7 Apr 2024
Liked: Cleanliness
Danielle
Stayed 1 night in Apr 2024
Response from Nancy on 19 May 2024
Thank you for letting us know about your recent stay. I am so sorry we did not meet your expectations.We do hope you will give us another chance to redeem ourselves should your plans bring you back this way again!NancyFront Desk Manager
10/10 Excellent
vlada
7 Apr 2024
vlada
Stayed 2 nights in Apr 2024
Response from Nancy on 19 May 2024
Thank you for taking the time to let us know you had a great stay!!We hope to see you again soon!!NancyFront Desk Manager
Thank you for letting us know about your stay at our hotel.We look forward to welcoming you back soon
8/10 Good
Yaning
2 Apr 2024
Yaning
Stayed 1 night in Mar 2024
Response from Nancy on 19 May 2024
Thank you for letting us know about your recent stay. I am so sorry we did not meet your expectations.We do hope you will give us another chance to redeem ourselves should your plans bring you back this way again!NancyFront Desk Manager
10/10 Excellent
Janet
25 Mar 2024
Liked: Cleanliness, staff & service
Everything was excellent as far as cleanliness and service. I would just recommend replacing carpet in the room I was given. It has a couple cigarette burns as well as is stained. Given that it is a non-smoking hotel, the cigarette burns are a surprise.
Janet
Stayed 3 nights in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know of your stay. I am glad everything was to tour liking. Thank you as well for the recommendations i will bring it up to our Housekeeping manager!We do hope to see you again in the future!!Nancy Front Desk Manager
10/10 Excellent
Shamoya
Travelled with partner
24 Mar 2024
Liked: Amenities
Very nice and friendly the room is clean and looks amazing I will choose to go here again without a doubt love it.
Shamoya
Stayed 1 night in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know that you enjoyed your stay. Definitely looking to seeing you again in the future!Nancy Front Office Manager
Nancy at the front desk was so personable and sweet. I really appreciate how nice she was to us, as we were so tired from traveling in a new area. We are going to be coming to boston more often and i will absolutely be staying here when we do.
MEAGAN R
Stayed 2 nights in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you so much for taking the time to let me know. I always love to make sure my guests are happy and leaving the hotel happy. Hope to see you again soon!Nancy
4/10 Poor
Jose
14 Mar 2024
Disliked: Staff & service
House cleaning knocked on my door 3 times before my check out time! I was traveling with a dog and he barked each time. I paid money for the timeframe I was given, and I did not appreciate the sense of being rushed out of there before it was even time to check out!
One of the nicest hotels I’ve ever stayed in. Modern and super clean. The manager even texted us after we were in our room to make sure we were all set.
Whitney
Stayed 1 night in Mar 2024
Response from Nancy on 27 Mar 2024
Thank you for taking the time to let us know that you enjoyed your stay. Looking forward to seeing you again in the future!Nancy Front Desk Manager
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager
Unable to close the curtains in the room. The front desk said there was a chain that controls lifting and pulling down blinds but there was no such chain in our room.
Keith
Stayed 4 nights in Feb 2024
Response from Nancy on 8 Mar 2024
We are very sorry we did not meet your expectations. We do hope you will give us another chance in the future should your travel plans bring you back this way!Warm regards,Front Desk manager
Thank you for staying with us. We are so glad you had a great stay. We hope to see you again in the future.Warm Regards, Front Desk Manager
10/10 Excellent
Stan
Travelled with partner
27 Jan 2024
Liked: Property conditions & facilities
All
Stan
Stayed 1 night in Jan 2024
Response from Nancy on 6 Mar 2024
Thank you so much for taking the time to let us know of your experience here at the Hilton Garden Inn Canton.We hope to see you again in the future!Warm regards,Nancy Front Desk Manager
Although there was a small snafu at check in, the entire front desk staff handled it with integrity, kindness, patience and respect. The room and property is immaculate and convenient! I highly recommend this hotel.
Phyllis
Stayed 2 nights in Jan 2024
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello Phyllis!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!
10/10 Excellent
Loretta Isabel
13 Jan 2024
Loretta Isabel
Stayed 1 night in Jan 2024
Response from Nancy on 18 Feb 2024
Thank you so much for taking the time to let us know how we did. We hope to see you again in the future.Warm Regards,Nancy Front Office Manager
This hotel is perfect! The location is amazing, super close to good food, the mall, the city, etc. the hotel itself is beautiful. It has a great gym and pool. The rooms are a great size and the staff is extremely friendly and helpful. Our new favorite hotel!
Samantha
Stayed 1 night in Dec 2023
Response from Sherayna - Front Desk Supervisor on 20 Jan 2024
Hello!! Thank you for your feedback! We appreciate your input and hope to have the opportunity to provide a more satisfying stay in the future!!