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Reviews of Hampton Inn Salem Boston

2.5 out of 5
Hampton Inn Salem Boston
11 DODGE STREET, Salem, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 1006 reviews" "
Rating 8 - Good. 172 out of 1006 reviews" "
Rating 6 - Okay. 46 out of 1006 reviews" "
Rating 4 - Poor. 19 out of 1006 reviews" "
Rating 2 - Terrible. 20 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

christofer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Highly recommended
Stayed 5 nights in May 2024
Response from Yoskely Bergeron on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yajaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel! The staff is always so kind and welcoming. It is so close to everything in town.
Stayed 1 night in May 2024
Response from Yoskely Bergeron on 25 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yoskely Bergeron on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so knowledgeable and kind. The place is perfectly located to walk all over Salem. Rooms clean and comfortable. We will stay again. Thank you!
Stayed 1 night in May 2024
Response from Yoskely Bergeron on 24 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ismael on 20 May 2024
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Cecelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and pretty big. I appreciate that there was a microwave and fridge. Free breakfast was a hug bonus and there were plenty of options. The location is great and is within walking distance of all of the major attractions.
Stayed 4 nights in May 2024
Response from Ismael on 14 May 2024
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Paula

Travelled with family
Great location. Helpful staff.
Stayed 3 nights in May 2024
Response from Ismael on 14 May 2024
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

David

Great experience and clean hotel.
Stayed 1 night in Apr 2024
Response from Ismael on 14 May 2024
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Jamie l

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved how close we were to all the attractions
Stayed 2 nights in May 2024
Response from Yoskely Bergeron on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heriberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect place, walking distance to all of the attractions and restaurants. I really enjoyed my time there. The staff are friendly and helpful. The room was clean and quiet. 10/10.
Stayed 2 nights in May 2024
Response from Ismael on 5 May 2024
Thank you for your kind words and feedback about our staff. We hope to see you back with us again soon!

8/10 Good

Andre

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an incredible service and they are extremely helpful and kind.
Stayed 1 night in Apr 2024
Response from Ismael on 5 May 2024
Thank you for your kind words and feedback about our staff. We hope to see you back with us again soon!

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always clean and everyone is helpful and nice
Stayed 3 nights in Apr 2024
Response from Yoskely Bergeron on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great room!!
Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Toby

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Most Everything was ok. Until we went to use the pool. It smelled like the moldiest of mold! It hits you like a brick wall once you enter the pool area. Also, more than once, upon returning to our floor (6th floor) it literally smelled like poop. Actual poop. Came home and took the hottest shower I could handle. Beds were hard as rocks.
Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly

Stayed 2 nights in Apr 2024
Response from Yoskely Bergeron on 18 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hampton property I have stayed at.
Stayed 2 nights in Apr 2024
Response from Yoskely Bergeron on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service only came once in 4 days and gave only clean towels
Stayed 4 nights in Apr 2024
Response from Yoskely Bergeron on 26 Apr 2024
Thank you for letting us know about this. Your feedback helps us get better.

10/10 Excellent

Deni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Yoskely Bergeron on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. Housekeeping kept everything up.
Stayed 3 nights in Apr 2024
Response from Yoskely Bergeron on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, walking distance to most attractions, we basically parked our car the car when we arrived and didn't touch it until we left a few days after check in. Hotel itself was nice and clean, some minor rough spots in the bathroom (looked like a piece of tile around shower was loose/missing), but nothing to really be alarmed about. The bed was my biggest complaint - while my 11 year old slept well, my wife and I both tossed and turned and woke up with sore backs. Oh well . . . The rest of the hotel was very clean, the pool was nice - although the floors were very wet (its a pool, so can't really control that) - so you just needed to be careful. The complementary breakfast was great for a quick bit before starting the day (eggs, cereal, bagels, muffins, waffle maker). Our few dealings with the staff were very friendly, but once checked in we didn't really bother them or need them for anything else. There are some homeless in Salem as well as a cannabis dispensary near by, but overall the area was safe. Its a city so it has city problems just like everywhere else in spots. Overall, great stay and would come back again. Salem is a fun little town and great for walking and this location was at the center of most of it.
Stayed 2 nights in Apr 2024
Response from Ismael on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosemary

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent breakfast, private restrooms, staff was excellent and very helpful on dining, shopping and tourist experience
Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable place to stay, very convenient walk to downtown.
Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The breakfast buffet was good and helped save money on eating out in the mornings. The rooms were decent sized and provided the necessities. The staff we interacted with were all very nice and helpful. The entrance door to our room had a lot of gap around it which meant you could hear a lot of noise from the hallway. Improving the sound leak from the hallway would be the main improvement I would ask for.
Stayed 5 nights in Apr 2024
Response from Yoskely Bergeron on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ismael on 14 Apr 2024
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

LARRY

Stayed 3 nights in Mar 2024
Response from Yoskely Bergeron on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Betra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel was great! My only problem was the pillows in the room were worn out.
Stayed 3 nights in Apr 2024
Response from Yoskely Bergeron on 10 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Amazing location; walkable to many of Salem's tourist spots!
Stayed 6 nights in Mar 2024
Response from Yoskely Bergeron on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Guang, Highland Park

Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel! Everything you need for a stay, breakfast, walking distance of everything you need and a lovely pool to fill your time up in. Very help and informative staff, nothing is to much trouble form them to do for you. I will be recommending to friends to stay who have been envious of our stay in Salem
Stayed 4 nights in Mar 2024
Response from Ismael on 7 Apr 2024
Thank you for your kind words and feedback about our staff. We hope to see you back with us again soon!

6/10 Okay

SheauYuann

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ismael on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bruce

Excellent stay!
Stayed 1 night in Apr 2024
Response from Ismael on 6 Apr 2024
Thanks for staying with us, we appreciate your feedback! We hope to see you back with us again soon!

10/10 Excellent

Sean

Liked: Cleanliness, amenities
The hotel and room was very clean and inviting. The perfect location for our trip. Couldn’t ask for a better hotel.
Stayed 2 nights in Apr 2024
Response from Yoskely Bergeron on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Quiet, clean rooms. Great area.
Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 4 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Great staff! Very clean.
Stayed 1 night in Apr 2024
Response from Yoskely Bergeron on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to check in and walk to a restaurant. Great staff.
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Ismael on 30 Mar 2024
Thanks for staying with us, we appreciate your feedback! We hope to see you back with us again soon

10/10 Excellent

Jonathan, Hanover

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Mar 2024
Response from Ismael on 30 Mar 2024
Thank you for your kind words and feedback about our staff. We hope to see you back with us again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in late after a very long day. Jonathan was pleasant and friendly, great first impreasion
Stayed 1 night in Mar 2024
Response from Ismael on 29 Mar 2024
Thank you for your kind words and feedback about our staff. We hope to see you back with us again soon!

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024
Response from Ismael on 23 Mar 2024
Thanks for staying with us, we appreciate your feedback!

6/10 Okay

Anne Marie

Liked: Amenities
The window curtain was broken - I couldn't open it in the morning. The shower leaked on the floor.
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and great convenient location - wonderful heated pool - one of the elevators did not want to work for us even with the key - the lcd screen read "error" - tried a couple of times and had a moment of thinking we might be stuck when the door would not open - then someone called for the elevator on another floor and the door opened on that floor to our relief. We got off and waited for the other elevator which worked fine.
Stayed 2 nights in Mar 2024
Response from Yoskely Bergeron on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bill

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Yoskely Bergeron on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Ismael on 17 Mar 2024
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was closed for 3 days of my vacation as well as being charged 199 dollars for 12 dollars of items. There was also a parking issue having to park on second floor that had no elevator access and I’m handicapped. Overall for the price I was unhappy with the stuff that went wrong. I will not stay there again!
Stayed 7 nights in Mar 2024
Response from Yoskely Bergeron on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 8 Mar 2024
Yoskely Jimenez De BergeronThanks for staying with us. We appreciate your feedback!

8/10 Good

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Yoskely Bergeron on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!