Terrace/patio

Reviews of Hampton Inn Boston Woburn

2.5 out of 5
Hampton Inn Boston Woburn
371 Washington Street, Woburn, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 742 out of 1007 reviews" "
Rating 8 - Good. 178 out of 1007 reviews" "
Rating 6 - Okay. 43 out of 1007 reviews" "
Rating 4 - Poor. 20 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Challis

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Challis, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely, Alex Castilleja, GM

10/10 Excellent

Samba M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Lyera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Mahdieh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, renovated place. Breakfast was very good but always something was missing!
Stayed 3 nights in May 2024
Response from GM on 21 May 2024
Dear Mahdieh, We're happy to hear from you! It's great to know that you enjoyed our crisp and spotless rooms and our delicious breakfast buffet. Please plan to visit us again the next time you travel to the Boston area. Best, Alex Castilleja, GM

10/10 Excellent

Rubria

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds Clean room
Stayed 3 nights in May 2024
Response from GM on 15 May 2024
Dear George, What more can you ask for in a great stay at a hotel? We are thrilled to see that you had an excellent experience and are grateful for your business and feedback. Please come back soon! Best, Alex Castilleja, GM

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel, great location 15 mins away from Boston. Multiple stores and restaurants nearby. Breakfast was good although a bit crowded. Room was very clean and new. Comfortable beds. Staff could have been a tad more helpful but otherwise all good!
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
Dear Melissa, We appreciate your feedback and thank you for your kind and informative comments. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the lack of assistance from our staff. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Sincerely, Alex Castilleja, GM

10/10 Excellent

Penny, Waterville

Travelled with family
Liked: Cleanliness, amenities
Quiet and comfortable.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Penny, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Alex Castilleja, GM

10/10 Excellent

Patricia, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All resources needed available. The tub needs non-skid treatment.
Stayed 3 nights in May 2024
Response from GM on 13 May 2024
Dear Patricia, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the tub. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Alex Castilleja, GM

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and had a big window and nice lights.
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Seth, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Alex Castilleja, GM

10/10 Excellent

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet, not entirely far from Boston airport and close enough to New Hampshire if traveling to Manchester
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Dear Cheyenne, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Alex Castilleja, GM

10/10 Excellent

Dustin

Stayed 1 night in May 2024

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast a little different everyday. Quiet and very clean. Was able to get an Uber quickly to go to Boston.
Stayed 3 nights in May 2024
Response from GM on 6 May 2024
Dear Sandy, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Alex Castilleja, GM

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and always had a pleasant stay.
Stayed 3 nights in Apr 2024
Response from GM on 5 May 2024
Dear Brenda, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff here at the Hampton Inn Woburn, thank you for your business, and please come back soon. Best, Alex Castilleja, GM

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean. Bathroom and shower excellent. Breakfast could be better with more tasty options. Fruit not fresh.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Carol, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Alex Castilleja, GM

10/10 Excellent

Clodel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sundar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern to stay with family. No noice would highly recommend. Except the breakfast area the staff could be bit attentive. The juice machine was out of order 2 days in a row during our stay. orange juice was running out and was not filled frequently. And half and half go the morning coffee. Otherwise good place.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Sundar, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel and location. My apologies regarding breakfast; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Alex Castilleja, GM

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear Gregory, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our rooms nice and comfortable, the location convenient, and the staff helpful. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Alex Castilleja, GM

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Clifford, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Alex Castilleja, GM

10/10 Excellent

Qin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Christopher, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Alex Castilleja, GM

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Stayed 3 nights in Apr 2024

10/10 Excellent

Nicolas

Stayed 1 night in Apr 2024

10/10 Excellent

Abrar

Stayed 1 night in Apr 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Juhwa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quite modern. My son enjoyed the pool, too.
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Dear Juhwa, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our cleanliness, friendly service and amenities while visiting. So happy your son got to enjoy our pool! We look forward to being your hotel of choice when in the area. Best, Alex Castilleja, GM

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
It's nice, very clean, everything is very good.
Stayed 1 night in Mar 2024
Response from GM on 18 Apr 2024
Dear Celia, It is wonderful to hear you had an excellent stay here at The Hampton Inn. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is music to our ears. I will share your kind words with the entire team and look forward to serving you again. Best, Alex Castilleja, GM

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Dear Jessica, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Alex Castilleja, GM

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Handicapped accessible bathroom was perfect for my partner. Good breakfast options. Very quiet too
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Laurie, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, including our accessibility, as they help us to serve our guests better. We look forward to hosting you again. Best, Alex Castilleja, GM

10/10 Excellent

tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 3 nights in Apr 2024
Response from GM on 14 Apr 2024
Dear tara, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and cleanliness while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Alex Castilleja, GM

10/10 Excellent

Jazmyne, Groton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. Great selection for breakfast & pool is open from 8a-10pm.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Jazmyne, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our clean room and great amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Alex Castilleja, GM

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and convenient... Breakfast was great
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Michelle, Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Best, Alex Castilleja, GM

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't know it was 2 hotels in one. Big place. Very up to date.
Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Dear Victoria, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and look forward to seeing you again. Best, Alex Castilleja, GM

6/10 Okay

Shawna

Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Dear Shawna, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Alex Castilleja, GM

10/10 Excellent

Delon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its was so amazing
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Delon, Whenever guests use the word "amazing" regarding their stay at our Hampton Inn, we are all ears! Thank you so much for your business and for letting the team know how much you enjoyed your time with us. Please come back soon. Best, Alex Castilleja, GM

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean rooms. Great gym, very clean and spacious. Great location, not too far from Boston and easy highway access. A/C in room is a bit noisy and breakfast not super great but would still highly recommend overall.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Francis, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Alex Castilleja, GM

10/10 Excellent

natay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like that everything that I need was nearby
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear natay, I'm glad our location was convenient for your visit. It was our pleasure hosting you and we hope to do so again. Thank you for staying with us. Best, Alex Castilleja, GM

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel. The room was beautiful and clean. Bed was comfy. Free breakfast in the morning! Will definitely be back , it was such an upscale hotel
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Gabrielle, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to a return visit. Best, Alex Castilleja, GM

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Never got our room cleaned despite multiple requests,very disappointing. Beds not up to usual Hampton Inn standards. Squeeky as well. Breakfast was very good.
Stayed 4 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Michael, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Alex Castilleja, GM

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel! The staff is always so wonderful- Danielle went out of her way to make me feel welcomed. I will continue to choose this hotel when I can!
Stayed 1 night in Mar 2024
Response from Brian on 25 Mar 2024
Leslie,Thank you for taking the time to share your experience with us and to highlight the great efforts of Danielle and how she made your stay more enjoyable! We cannot wait to welcome you back again soon.

10/10 Excellent

Raeana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel!
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear Raeana, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Alex Castilleja, GM

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Jose, Thank you for your time in sharing your kind review, and please visit us again. Best, Alex Castilleja, GM

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Rosa, We appreciate your review and recommendation. I'm delighted to know you found your stay and our delicious breakfast to be top-notch. Please find a reason to visit us again soon. Best, Alex Castilleja, GM

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, delicious full breakfast, convenient to highway
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Debra, We are happy to hear from you and value your kind review. It is lovely to hear that our spacious accommodations, delicious breakfast options, and convenient location all helped make your Woburn trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Alex Castilleja, GM

10/10 Excellent

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of kids in the pool and they were so loud we couldnt even use the pool and enjoy it. But thats not anything the hotel did, thats just people letting their kids run wild. The rest of our experience at this hotel was perfect!!!! Highly recommend!!
Stayed 3 nights in Mar 2024
Response from GM on 18 Mar 2024
Dear Aubrey, We appreciate your kind words! Thank you for letting us, and other travelers, know how much you enjoyed your time at the hotel despite some noisy guests at the pool. We loved hosting you and hope to do so again someday. Best, Alex Castilleja, GM

8/10 Good

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience and good staff.
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Rami, We love receiving compliments, but it warms our hearts even more when praise our staff. They are the heartbeat of our hotel, and it's their hospitality that makes your stay with us truly memorable. Thank you so much for taking the time to share your thoughts with us. We hope to have the pleasure of hosting you again soon! Best, Alex Castilleja, GM

10/10 Excellent

Mariette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Mariette, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in Woburn! We'll make sure to pass on your kind words to our dedicated housekeeping team who work tirelessly to maintain our high standards. Please know that you're always welcome back anytime you're in the area! Best, Alex Castilleja, GM

2/10 Terrible

Lisa

Travelled with family
They put us on the first floor in a handicapped accessible room and it was very stuffy and you can also smell the laundry room. It was awesome when I asked them for a higher floor they said there was no availability.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Lisa, I'm terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate special requests such as room location, but sometimes we just cannot. I'm sorry we disappointed you. I have taken note and wish to thank you for all your valuable comments. These are important to us and allow us to monitor and improve our guest experience. Thank you for being a return guest, and we hope to see you again soon. Sincerely, Alex Castilleja, GM