Suite, 2 Bedrooms | Premium bedding, desk, laptop workspace, blackout curtains
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Reviews of Candlewood Suites Boston North Shore Danvers, an IHG Hotel

2.5 out of 5
Candlewood Suites Boston North Shore Danvers, an IHG Hotel
238 Andover St, Danvers, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 972 reviews" "
Rating 8 - Good. 338 out of 972 reviews" "
Rating 6 - Okay. 105 out of 972 reviews" "
Rating 4 - Poor. 45 out of 972 reviews" "
Rating 2 - Terrible. 31 out of 972 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Richard Spedaliere--General Manager on 13 May 2024
Thank you for your feedback. We hope to see you the next time your travels take you our way.

10/10 Excellent

Andrew

Stayed 3 nights in Apr 2024
Response from Richard Spedaliere--General Manager on 6 May 2024
Thank you for your feedback. We hope to see you the next time your travels take you our way

4/10 Poor

Christina

Travelled with partner
Disliked: Property conditions & facilities
While the room was not dirty, it was shabby and had a distasteful odor.
Stayed 1 night in Apr 2024
Response from Richard Spedaliere--General Manager on 6 May 2024
Thank you for your feedback. I'm sorry your accommodations did not meet your expectations.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard Spedaliere--General Manager on 29 Apr 2024
Thank you for your feedback. If you can, could you please provide specifics

6/10 Okay

Tamara S

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Richard Spedaliere--General Manager on 24 Apr 2024
Thank you for your feedback. We look forward to seeing you the next time your travels take you our way.

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2024
Response from Richard Spedaliere--General Manager on 24 Apr 2024
Thank you for your feedback. We look forward to seeing you the next time your travels take you our way.

8/10 Good

smaher, Lodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Get a better handle on the smoking in surrounding rooms. Otherwise the staff here is great too notch customer service we love coming here this is our third stay.
Stayed 3 nights in Feb 2024
Response from Richard Spedaliere--General Manager on 24 Apr 2024
Thank you for your feedback. We hope to see you again when your travels take you our way.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Above and beyond service from all staff members.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael, Norwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2024

2/10 Terrible

Joseph

Travelled with family
Disliked: Amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Lorenzo

Travelled with family
Liked: Staff & service, property conditions & facilities
It has potential, but would avoid for now
The suite that I had booked was nice; however, I am pretty sure some of the utensils in the dishwasher that was there when I have arrived have been used by previous guests to engage in drug use based on their stains. Moreover, the guests in the suite adjacent to mine were loud most of the night, banging, and had sketchy looking people going in and out of that room at all hours. Pretty sure they were criminals. For a four star hotel, I expected the caliber of guests to be better.
Stayed 3 nights in Jan 2024

8/10 Good

Reno, Wallingford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was in town for a funeral. Room was comfortable, with all the amenities. Good value !
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Benjamin

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and area
Stayed 7 nights in Dec 2023

10/10 Excellent

Ashley

Stayed 7 nights in Dec 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Nov 2023

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and staff. Great location.
Stayed 7 nights in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Nov 2023

2/10 Terrible

Lance

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a clean Hotel
The staff was nice. However, the room was not clean. It smelt like cigarette smoke and when you walked in the hallway it had a Marijuana smell. The hotel buildong was ok. Had people standing outside smoking. The hotel qas full of people who appeared to be workong from out of town so it did not look safe.
Stayed 2 nights in Nov 2023

8/10 Good

Darcie, Gresham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I property and staff were great. The bed was way to hard, but the rooms were very nice
Stayed 7 nights in Oct 2023

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lois

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was large and very clean. The staff was very friendly.
Stayed 3 nights in Oct 2023

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

joseph

Stayed 2 nights in Oct 2023

10/10 Excellent

Yanira

We had a great experience at the Candlewood.
Stayed 2 nights in Oct 2023

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Heather

Disliked: Property conditions & facilities

10/10 Excellent

Robin C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great layout
Great setup with a full kitchen, living room w/pullout couch, 2 bedrooms (1 queen, 1 king), 3 TVs. There were grills and seating outside too.
Stayed 1 night in Oct 2023

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Section 8
People actually live here, first room stunk like smoke,2nd room was good. Bldg is pet friendly and smelled like cat pee on floor 3 of main bldg. Worker that we checked in with was very nice and helpful and made sure that we were happy with our 2nd room.
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did a weekend stay for a visit to Salem. Found the hotel nice, and staff very helpful. Would stay here again.

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would stay again but wouldn’t be my first choice. Guy at the front desk was incredibly helpful and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Christopher

Business traveller
The rooms were large, the bed was comfy.
Stayed 1 night in Oct 2023

6/10 Okay

Rachel

Stayed 3 nights in Oct 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

dallas

Travelled with group
Hotel was clean and good for a quick stay. It was difficult to get things like extra towels and the staff often seemed overwhelmed but it worked well for a weekend trip.
Stayed 3 nights in Oct 2023

2/10 Terrible

Mette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Steven, Thousand Oaks

Travelled with family
Liked: Property conditions & facilities
No luggage stand. Regular rooms don’t have ADA height toilets.
Stayed 1 night in Oct 2023

6/10 Okay

Joan

Stayed 3 nights in Oct 2023

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service
Do not recommend for anyone
We got to the hotel at 1215 am Friday. We verified it was ok to check in that late. We arrived and go to the front door. It locks for safety at 11p. You ring the front desk, and the rep will buzz you in. There WAS no one at the front desk. We rang ten solid minutes. We could see the unmanned front desk and were stuck in the vestibule. IHG customer service live chat told us to look for a lock box. There was no lockbox. She tried calling the front desk. After this went on for about another 15 minutes, a guest let us in the lobby. We called customer service again on chat and phone. The phone reps were not able to help. It literally was not in their power to help. The live chat rep kept insisting that there are lock boxes with keys. The guest said to knock on all the office doors. With her insistence and the suggestion, we went behind the desk. There was an unlocked drawer full of money, an unlocked door with multiple computers and the front desk rep asleep in the GM’s office. No apologies from him. He never asked for my driver’s license. No verification of who I was. Food from the previous tenants in the refrigerator. Within 10 min I went to the desk for linens for the sofa bed, he was asleep. The oven did not close. The exhaust vent in the bathroom did not work so the entire place smelled of mold and this weird smell. The shower curtain was open when we got there. When you closed it, the smell was even stronger. I really don’t know what it was, but it was not pleasant.
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid Candlewood Suites Danvers
Hotel in disrepair, hall filled with trash and food overflowing trash cans. Hotel will not service rooms unless you stay for 7 days or more!! not explained at time of booking or check in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shawna

Stayed 2 nights in Sep 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Rose

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mario

Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023