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Reviews of Best Western Plus North Shore Hotel

2.5 out of 5
Best Western Plus North Shore Hotel
50 Dayton St, Danvers, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1010 reviews" "
Rating 8 - Good. 284 out of 1010 reviews" "
Rating 6 - Okay. 79 out of 1010 reviews" "
Rating 4 - Poor. 33 out of 1010 reviews" "
Rating 2 - Terrible. 28 out of 1010 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice neat and clean for a reasonable price.
Stayed 1 night in May 2024

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Walls are paper thin. They don’t have quiet hours. Our neighbors were so loud until midnight. We’re on vacation and maximizing our time by getting up early. We got very little sleep the first night. The second night I don’t think anyone was there so it was good unless people walked past the room talking loudly. The room looked dated. Really hate the yellow walls. The shower/tub had hair in it and the shower curtain was hung so high it wouldn’t sit in the tub when showering. The floating shelves are falling off the wall, so we’d walk in and the towels were always on the floor. My toothbrush wasn’t where I left it. Glad I had extra. I don’t want to know if it got knocked to the floor or not. The bed and pillows were really comfortable. Good selection on the tv for a little downtime before bed. The scrambled eggs were tasteless and had a weird texture. The other food was good to okay. However, the people staying there trashed the breakfast area on Sunday morning. They were taking all the food as soon as it was put out-young kids and college kids. There wasn’t a lot left for people actually wanting to eat. Most of that food ended up in the trash. Such a waste. The staff was doing everything they could to keep up and they just couldn’t. The second morning was better because it was mostly seniors. The grounds were really nice. Reception staff were awesome. Pool area had a LOT of standing water on the ground and was slippery.
Stayed 2 nights in May 2024
Response from Chad - GM on 22 May 2024
Thank you for the overwhelmingly detailed report of your stay with us. I appreciate your feedback and am glad you enjoyed some parts of your stay with us. I apologize you didn't enjoy it all though.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in May 2024
Response from Chad - GM on 17 May 2024
Thank you so much!

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but nice
Stayed 1 night in May 2024
Response from Chad - GM on 14 May 2024
Not sure if you are talking about me or the hotel....but thanks for staying with us, our entire team appreciates your business.

10/10 Excellent

ELISA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Parking was amazing !!! Rooms looked to be recently renovated. So nice & clean!
Stayed 2 nights in May 2024
Response from Chad - GM on 14 May 2024
Thank you for your very kind review, we appreciate it!

8/10 Good

Stephanie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In for a quick two night visit for work in Salem. Parking onsite was great and the location is beautiful. Spacious room, high ceilings and a window that opened. Beds weren’t super co forts le and they’ve opted for 4 square sized softer pillows per bed for sleeping but easy to arrange to find a comfortable position. The room has a wardrobe for hanging clothes along with an iron and board, hair dryer and minimal toiletries but lots available at the front desk by request. There is no sound insulation, however so any hallway activity and noise from Adjacent rooms or passerbys feels present in the actual room. Slept with a white noise app on the phone overnight which helped. If you are light sensitive the light bleed under and around the door is substantial, as are the LED’s on the smoke detector/CO monitor and the plug in clock radio, which can easily be covered with something or unplugged. Ample breakfast options although we didn’t partake- always a need for more vegan options, though. Serviceable gym but very warm and no visible HEPA filter or fans in sight. Didn’t use the pool but seemed well maintained. If you are Covid conscious, the pros are windows that open and self contained HVAC.
Stayed 2 nights in May 2024
Response from Chad - GM on 6 May 2024
Thank you for the very detailed review of our hotel after your stay with us. We appreciate the nice rating, and apologize that we didn't provide you a perfect 5 out of 5 experience.

10/10 Excellent

Savanah

Stayed 2 nights in Apr 2024
Response from Chad - GM on 22 May 2024
Thank you for the perfect rating, we appreciate it!

8/10 Good

Adem

Response from Chad - GM on 3 May 2024
Thank you for the nice rating. Hopefully next time we can earn a full 5 out of 5 from you.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we've stayed here, because of the convenience of what we wanted to do, the amenities, and the affordability. Our only complaint was the comfort of the beds. A little too hard for our liking. But that's just us.
Stayed 3 nights in Apr 2024
Response from Chad - GM on 29 Apr 2024
Thank you for the nice comments about our hotel. Apologies that you don't like our Serta mattresses.

10/10 Excellent

Suzanne, Levant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic!! Pool was warm, very good stay.
Stayed 1 night in Apr 2024
Response from Chad - GM on 29 Apr 2024
Thank you for the great comments and perfect rating, we truly appreciate it.

10/10 Excellent

Hyejin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Chad - GM on 29 Apr 2024
Thank you for the excellent rating!

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very nice i have stayed there almost 20 times
Stayed 1 night in Apr 2024
Response from Chad - GM on 19 Apr 2024
Thank you for the wonderful rating and for your continued business. We appreciate it!

10/10 Excellent

Bob

Travelled with partner
This is the best Best Western e have ever stayed in. We can’t say it any better than that.
Stayed 3 nights in Apr 2024
Response from Chad - GM on 17 Apr 2024
Thank you so much!

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Apr 2024
Response from Chad - GM on 15 Apr 2024
Thank you so much for the wonderful rating!

10/10 Excellent

Ingrid, POMPANO BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really really appreciate a nice and quiet place, also the friendly staff, great free breakfast, very spacious room, everything clean and with a nice smell. Beautiful view and surroundings!
Stayed 2 nights in Apr 2024
Response from Chad - GM on 8 Apr 2024
Thank you for this excellent review!

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, well stocked, breakfast was amazing
Stayed 4 nights in Apr 2024
Response from Chad - GM on 8 Apr 2024
Thank you so much, we are very happy to know you enjoyed your stay with us!

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and it was very clean. I would stay here again.
Stayed 5 nights in Mar 2024
Response from Chad - GM on 2 Apr 2024
Thank you very much for the great review and rating after your stay here with us!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how easy accessible this hotel is to restaurants and shopping centers. Its about a 20 min drive to Salem where my boyfriend and I spent our time. Would come again to stay.
Stayed 3 nights in Mar 2024
Response from Chad - GM on 2 Apr 2024
Thank you so much for your wonderful review!

4/10 Poor

Melissa

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The walls are so thin, ppl next to us were stupid loud so i called the front desk, they did nothing. I have a 2 year old and the ppl next door were yelling and playing music from 10 pm to 1 am, yelling at the top of their lungs. The pool was literally green. I only chose this hotel so me and the baby could swim and we couldnt, the only redeemable factor was the staff at breakfast. You have an amazing staff in the kitchen
Stayed 2 nights in Mar 2024
Response from Chad - GM on 29 Mar 2024
Thank you for taking time to write your review of us, and for complementing our breakfast team. Our apologies that you such a tough experience here. We are very sorry the family that was next to you was so rude and discourteous to the rooms around them by being loud late at night.

10/10 Excellent

Eric, Perrysburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property. Room was clean and spacious. Staff was very friendly and helpful. Daily Breakfast was good. Would stay here again.
Stayed 5 nights in Mar 2024
Response from Chad - GM on 29 Mar 2024
Thank you very much for the wonderful review!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, and good breakfast. However, the room next door played loud music, and kids were running down the hallway at 10:00 at night. Not sure where their parents were.
Stayed 1 night in Mar 2024
Response from Chad - GM on 29 Mar 2024
Thank you for the kind words about our staff. The kids you reference were on a field trip bus tour with their school and these chaperones did not help keep them under control as much as chaperones typically do.

10/10 Excellent

Zaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were very nice. The rooms were quiet. The breakfast selections were very good and replenished often. The tables in the breakfast room were frequently kept clean so there was always a table available to sit at. Overall, a wonderful experience.
Stayed 5 nights in Mar 2024
Response from Chad - GM on 25 Mar 2024
Thank you so much for this excellent review! We are so happy to know you were happy here with us.

2/10 Terrible

Crystal

Stayed 1 night in Mar 2024
Response from Chad - GM on 15 Apr 2024
Sorry to see you rating us a 1 out of 5 when you were a no-show for your reservation and didn't actually get to experience a stay with us.

8/10 Good

Henry, White Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chad - GM on 25 Mar 2024
Thank you for the nice rating.

10/10 Excellent

sierra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! We forgot our son’s life vest and they had it up front waiting for us! The hotel is beautiful and the breakfast was great! Everything was great!
Stayed 2 nights in Mar 2024
Response from Chad - GM on 25 Mar 2024
Thank you for this wonderful review, we truly appreciate it!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week, for spring break. The room was very clean and quite large. The pool was very warm. There was a gym that had a decent amount of equipment. Staff was always friendly. Very good free breakfast (waffles, pancakes, eggs, sausage, bacon, cereal, yogurt, pre-packaged baked goods, juice, coffee, tea). There is a nice mall nearby, some fast food choices and also restaurants such as Olive Garden, Cheesecake Factory, and local restaurants also. There are multiple lobby areas which we enjoyed, since four people in one hotel room for a whole week can be a bit too much "togetherness"! We chose this location since it was central to both Boston and Salem, which we were visiting, and it has easy highway access.
Stayed 7 nights in Mar 2024
Response from Chad - GM on 20 Mar 2024
Thank you so much for writing such a nice review of us and our area after your stay here, we truly appreciate it!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Chad - GM on 8 Apr 2024
Thank you very much!

10/10 Excellent

Anna-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were friendly & extremely accommodating. We made 2 requests that could have been denied & we wouldn’t have been surprised but they were graciously granted. The room was large, clean & nicely appointed. Breakfast was very good. I did wish they had a selection of teas other than black but that is a personal preference.
Stayed 4 nights in Feb 2024
Response from Chad - GM on 7 Mar 2024
Thank you very much for this wonderful rating and nice review of our team. So happy to see you found us to be clean and friendly!

10/10 Excellent

brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Feb 2024
Response from Chad - GM on 7 Mar 2024
Thank you for the great rating!

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chad - GM on 21 Feb 2024
Wow, we are sorry to see you really didn't enjoy your stay with us. With no comments it is tough for us to understand why, but nonetheless please accept our apologies for not giving you a perfect 10 experience like we typically do for our guests.

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It's gone downhill
It was my third time at this hotel. First 2 were good - third trip, not so much. Had to switch to a new room as appliances were broke, then a maintenance guy walks in our room right as wife was getting out of shower. Neighboring room was smoking cigs in hallway. Breakfast was bad. Place just seems much worse than I remember from previous visits. Won't stay there a forth time.
Stayed 3 nights in Jan 2024
Response from Chad - GM on 30 Jan 2024
Thank you for taking time to review us. Apologies to you that you didn't have a good experience with us this time. Your feedback has been shared with all departments so we can be sure not to have a duplicate experience for anyone else.

6/10 Okay

Vu

..
Stayed 1 night in Jan 2024
Response from Chad - GM on 30 Jan 2024
Our apologies we only provided you a 3 out of 5 experience. Hopefully next time we can give you our more typical 5 star experience.

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chad - GM on 30 Jan 2024
Thank you for the perfect rating!

8/10 Good

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well kept, quiet and felt safe.
Stayed 1 night in Jan 2024
Response from Chad - GM on 30 Jan 2024
Thank you for the great comments and nice rating.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chad - GM on 30 Jan 2024
Thank you for the wonderful rating!

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to when in town!
I always enjoy staying at the Best Western Plus North Shore Hotel. The rooms are clean & comfortable, and the staff is always inviting and friendly. The breakfast is a nice touch too!!
Stayed 1 night in Jan 2024
Response from Chad - GM on 22 Jan 2024
Thank you very much for making us your home away from home! We are quite touched by your ratings and nice comments about us. Looking forward to your next visit.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Chad - GM on 17 Jan 2024
Thank you for the wonderful rating!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to stay an extra night and the staff was super accomodating, hotel was clean and breakfast was decent. No issues for a quick stay.
Stayed 1 night in Dec 2023
Response from Chad - GM on 8 Jan 2024
Thank you for this wonderful review and rating!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. The hotel was clean, bed was comfortable and the breakfast was great!
Stayed 1 night in Oct 2023
Response from Chad - GM on 5 Jan 2024
We are so happy you enjoyed your stay with us!

10/10 Excellent

Amílcar, Everett

Stayed 1 night in Dec 2023
Response from Chad - GM on 5 Jan 2024
Thank you very much for the excellent rating!

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western in Danvers
The hotel worked well for us while visiting family. It was clean and comfortable. The included breakfast was very good
Stayed 2 nights in Dec 2023
Response from Chad - GM on 5 Jan 2024
Thank you for the nice comments and rating, we appreciate it.

8/10 Good

George, Fryeburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before. Convenient for what we needed.
Stayed 1 night in Dec 2023
Response from Chad - GM on 20 Dec 2023
Thank you for the nice rating.

8/10 Good

Lynnette

Liked: Cleanliness, staff & service
Was very good for the money. Staff very helpful and nice.
Response from Chad - GM on 7 Mar 2024
Thank you for the nice rating and kind words.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chad - GM on 13 Dec 2023
Thank you very much for the perfect rating!

8/10 Good

Brielle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chad - GM on 8 Feb 2024
Thank you for the nice rating.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The man who checked us in was very friendly and welcoming. He also explained some quirks of the property, like breakfast being on the 2nd floor. Before coffee you may never find it.
Stayed 1 night in Dec 2023
Response from Chad - GM on 8 Dec 2023
Thank you for this lovely rating and kind comment about our Front Desk staff member. Hope to host you again here soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. I would recommend to others.
Stayed 5 nights in Nov 2023
Response from Chad - GM on 29 Nov 2023
Thank you very much! We are all very happy that you were happy here with us.

6/10 Okay

Elizabeth

Stayed 1 night in Nov 2023
Response from Chad - GM on 20 Dec 2023
Thank you for reviewing us, and apologies we only provided a 3 out of 5 experience for you. Please let us know what happened at some point, because we don't like any ratings that aren't a full 5 out of 5. We want everyone to have a 5 out of 5 experience here with us.

8/10 Good

julie

I enjoyed the location, the breakfast is very plentiful and a huge selection of hot and cold. I loved the pool, the room was big and had refrigerator and microwave. The toilet was wobbly. Expedia canceled my reservation prior to my arrival. This had nothing to do with the hotel. I pre paid and actually booked wrong date. I was at the hotel the day I booked on that day Expedia chose not to change my reservation for day I was there. They blamed the hotel but the hotel has nothing to do with a third party booking. Expedia again chose to cancel my reservation prior to my arrival. The person checking me in was able to retrieve my reservation that I pre paid to Expedia a month plus prior and at that time Expedia took my money in less than one minute but if I would have canceled my reservation they would have taken all my money. Expedia makes these poor choices everyday. Beware of booking with Expedia!
Stayed 1 night in Nov 2023
Response from Chad - GM on 22 Nov 2023
Thank you for the kind review of the hotel, we appreciate it. Apologies you had issues with Expedia for your reservations.

10/10 Excellent

Stephan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Overall, my wife and I were pleased with our stay. Check-in was easy, the room was comfortable and clean, and there were no funky smells or unruly neighbors. Also, the continental breakfast was really good, with many options. My only gripe was that a couple pieces of the gym equipment were not working, but not that big of a deal really…I’m just a fitness junkie. Well worth the stay and I’d absolutely stay here again.
Stayed 2 nights in Nov 2023
Response from Chad - GM on 20 Nov 2023
Thank you very much for the wonderful review, we really appreciate it. And we will be getting a few new pieces of fitness equipment over the winter.