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Reviews of Copley House

3 out of 5
Copley House
239 W Newton St, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 639 out of 1205 reviews" "
Rating 8 - Good. 342 out of 1205 reviews" "
Rating 6 - Okay. 133 out of 1205 reviews" "
Rating 4 - Poor. 63 out of 1205 reviews" "
Rating 2 - Terrible. 28 out of 1205 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet and close to everything
Stayed 1 night in May 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful spot for short stays, or i am sure it would be well suited for longer terms as well. Service was great, very friendly, and helped me locate the building even as a new travel area. I will definitely be staying on my future trips 😁
Stayed 1 night in May 2024

8/10 Good

Dora

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

8/10 Good

Gillian Rose, Wynantskill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. It was a comfortable room for a short stay. It was very close to many sights in Boston.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect backbay experience- best of Boston
Stayed 1 night in May 2024
Response from Staff on 10 May 2024
Thank you so much for staying with us and for your great feedback!

10/10 Excellent

Howard Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great location
Stayed 2 nights in May 2024

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint Boston brownstone within walking distance to the Fine Art Museum and Back Bay Station as well as epic coffee shop around the corner, offers authentic city stay.
Stayed 4 nights in Apr 2024
Response from Staff on 10 May 2024
Thank you so much for staying with us and for the great feedback!

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a find! We have been going to Boston for years, and we've always stayed at hotels. Now that Boston hotels think it's normal to charge close to $400 for a small room and parking for one night, we decided to look for other options. The Copley House was great! The front desk staff was wonderful! We chose a small room, but it was perfect for the two of us. Comfortable bed, clean kitchenette, a window that actually opens, and a beautiful neighborhood are what you get - not to mention easy parking (if you get there in time). We definitely will stay again.
Stayed 1 night in May 2024
Response from Staff on 10 May 2024
Thank you so much for staying with us and for the great feedback!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome that I could store my bags at the front desk after check-out
Stayed 1 night in May 2024
Response from Copley House on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I would definitely go back to Copley house. Very comfortable and clean.
Stayed 1 night in May 2024

8/10 Good

CRAIG

Travelled with partner
Liked: Staff & service
Stayed 1 night in May 2024
Response from Staff on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Staff on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

David, ocean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right in the middle of the action. quaint. always convenient to have a fridge, microwave and toaster
Stayed 3 nights in May 2024
Response from Staff on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Anaïs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay in one of the nicest neighborhoods in Boston than look no further! An absolutely perfect location if you're exploring Back Bay or the South End. One block from The Pru and smack dab between two T stations.
Stayed 2 nights in Apr 2024
Response from Staff on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Ariana

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Staff on 8 May 2024
Thank you for staying with us we really appreciate your feedback!

10/10 Excellent

Wei Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Staff on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the Copley House. The staff were super friendly and the space was clean, cozy and had everything we needed.
Stayed 2 nights in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 2 nights in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and neat space. Walkable to NEU and amazing guest service. Definitely will stay there again.
Stayed 1 night in May 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Staff on 4 May 2024
Thank you for staying with us!

8/10 Good

Suzy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy walk to shopping and public transportation. The only cons is the noisy when others use the bathroom at night.
Stayed 2 nights in Mar 2024
Response from Staff on 4 May 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Maria Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Mini kitchenette definitly a plus;)
Stayed 1 night in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

8/10 Good

nicky

Travelled with partner
Pretty worn out but great location
Stayed 2 nights in Apr 2024
Response from Staff on 30 Apr 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place, only thing is no control for heat or ac in room
Stayed 1 night in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we appreciate your feedback! Some rooms have their own AC/heating units while others are central and we're happy to help.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Staff on 30 Apr 2024
Thank you so much for staying with us, we really appreciate your feedback!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was much different than your usual hotel, not a traditional hotel, but a collection of old brownstone row house style properties, each formerly a residence. I checked into the "hotel" at one address, then had to walk down the street and around the corner to the location where my room was. It was a beautiful sunny Sunday, so it wasn't an issue for me to walk there. I had no car to deal with, so I'm not sure if that's an issue, but finding parking on your own could be problematic. My room was a nice and clean room in an old residence. Everything was nice, but somewhat quaint. The TV had everything that you'd expect from a hotel TV, but there was no room phone; everything is done through your cel. phone. The room had a studio apartment style kitchen. This is a unique experience, that while different than your typical cookie cutter hotel experience. I'm not sure if it was well described on the website and I just missed it or if nothing was said about these idiosyncrasies. If I was coming to Boston for a historic vacation, this might be a fun addition to the trip. It did not impede my purposes as a business stop, though I believe most people on a business trip would have been unhappy upon their arrival, if they didn't know these details in advance. I had an enjoyable time, but if in town, in the future, on business, I'd choose a different, more typical hotel for my base.
Stayed 1 night in Apr 2024
Response from Staff on 4 May 2024
Thank you for staying with us, we appreciate your feedback! We are definitely more a property of apartments than a hotel :)

8/10 Good

kitae

Liked: Cleanliness, property conditions & facilities
Guests would have different properties to sleep
Stayed 1 night in Apr 2024
Response from Staff on 4 May 2024
Thank you for staying with us! Yes, we are a collection of multiple apartment buildings in the Back Bay.

8/10 Good

Carmen, Avondale Estates

Liked: Staff & service
Easy check-in process and accommodating as I was early (noon). Room was small, as expected, but very dated. Fine for a night or two but I wouldn’t stay here longer with very outdated appliances and furniture. Hands-off staff, which for me as someone who knows the area and was comfortable was great, but someone never to Boston might like more interaction. I felt high price for mediocre space, but Boston prices are high so maybe this is reasonable.
Stayed 2 nights in Apr 2024
Response from Staff on 4 May 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Gerri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The units were nice. Great set up. Loved how we could sit at the table, drink coffee, and enjoy the sun. Kitchen had pans, utensils, etc. we would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great property. Worth noting, no elevators. Thanks!
Stayed 2 nights in Apr 2024
Response from Copley House on 8 May 2024
Thank you so much for staying with us, we really appreciate your feedback!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, liked the room a lot with good amenities. Staff was great. A few small glitches..blinds do not consistently work, bed is small and seems to dome down.
Stayed 3 nights in Apr 2024
Response from Staff on 4 May 2024
Thank you for staying with us, we appreciate your feedback and will be addressing your concerns!

8/10 Good

Andrew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, dog-friendly spot that’s convenient to Northeastern. We’re happy repeat visitors.
Stayed 2 nights in Apr 2024
Response from Staff on 4 May 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

8/10 Good

Farah Frances

Business traveller
Liked: Cleanliness
Location is excellent. Room size is best for single or maximum 2 guests. Having a kitchenette with good sized fridge was useful. The narrow stairs were difficult for those with large/heavy suitcases to carry. Amenities and facilities would benefit from some improvements. Parking is expensive ($35 a night).
Stayed 1 night in Apr 2024
Response from Staff on 27 Apr 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Karma

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was very convenient and there was very close to back bay Amtrak station
Stayed 1 night in Apr 2024
Response from Staff on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Nice quiet neighborhood. Comfortable bed and clean!!
Stayed 1 night in Apr 2024
Response from Staff on 27 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area just off the major thoroughfare. Quiet and parking is nice and very affordable (if available).
Stayed 1 night in Apr 2024
Response from Staff on 26 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Tracy

Liked: Property conditions & facilities
Like spending a night in a Boston BrownStone. Parking is very easy and good amenities
Stayed 1 night in Apr 2024
Response from Staff on 26 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

8/10 Good

Viren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 5 nights in Apr 2024
Response from Staff on 26 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent space and location, perfect for short stays. AC ran too cold and fridge froze my food but otherwise lovely
Stayed 2 nights in Apr 2024
Response from Staff on 26 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Rohan

Stayed 2 nights in Jan 2024

10/10 Excellent

Rohan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here
Stayed 1 night in Apr 2024
Response from Staff on 22 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

6/10 Okay

Lisa

Business traveller
Liked: Staff & service
The property, or rather properties (because they're scattered around the neighborhood) are comfortable, quiet, and convenient, quite walkable to nearly anyplace you'd want to see in Boston, as well as to T stations and the airport shuttle ($3) is just a ten minute walk down the South Corridor. But, the carpets are old and dirty, the furniture in the room is rickety, the blinds were broken, and the linens are old, rough, and worn out.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt comfortable, like staying in a private space at home, not a hotel.
Stayed 1 night in Apr 2024
Response from Staff on 22 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Thomas, pittsfield

Stayed 1 night in Apr 2024

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copley House is a truly amazing little place that feels like home, not like a hotel. I had a pleasure to stay in a small studio on the second floor of one of the old style brick townhouses. The studio had hardwood floors, fully equipped kitchen, and a small bathroom with shower. Two big windows allowed a view of a street in lively stylish neighborhood. Location is super convenient, within walking distance to many city’s attractions (including the finish line of Boston Marathon!). I definitely will book again when I plan my next visit to Boston.
Stayed 4 nights in Apr 2024
Response from Staff on 19 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Staff on 19 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant space in a great location. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Staff on 19 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff was very accommodating.
Stayed 4 nights in Apr 2024
Response from Staff on 19 Apr 2024
Thank you so much for staying with us, we greatly appreciate your feedback!

10/10 Excellent

Robert, Newberry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing.
Stayed 4 nights in Apr 2024
Response from Staff on 16 Apr 2024
Thank you so much for staying with us, we really appreciate your feedback!