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"There was no toilet paper, no toilet seat, not tissues, no paper or plastic cups. I got one towel. The bed springs made sleeping uncomfortable. Heat/AC worked well and the balcony was nice. "

"Absolutely incredible breakfast buffet all around. great location - walkable to everywhere. clean rooms and spacious lobby. even had bikes for rent which we utilized. neat city with multitude of dining options all within easy walk"

"Hotel is very nice but renovation is undergoing in the Hotel. My room was very beautiful newly renovated. Their breakfast is really good. Staff are ok and polite."

"Perfect location! Nice and comfortable"

"Great location on the beach among other six and seven story hotels. Likely was an elegant, refined hotel when it was built now slightly worn and out of fashion. With that said, the rate I paid was so low I was surprised how nicely kept the place is. Included in the very affordable rate was an extensive, very good breakfast Buffett that offered scrambled eggs, hard-boiled eggs, bacon, an array of meats, fruits, yogurts, breads, and pastries and coffee to order in a dining room with panoramic views of the Adriatic. That alone was worth Euro 15-20. The staff was exemplary."

"It's the perfect seaside Hotel. You spend most of the time out of the room either on the beach, in a cafe etc. My accommodations were comfortable I love the fact that they gave an amenity kit which contain Q-Tips and emery board and little cotton wipes. The European breakfast was enjoyable plenty to eat. If you want a tea you had your choice of English breakfast or Earl grey. And if you're a caffe drinker - enjoy an espresso or a cappuccino."

"The staff were extremely friendly and helpful."

"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Room and property is clean. Bed is horrible. Room AC doesn't work and room is way too hot. When you open window, emergency stairs RIGHT NEXT TO IT which makes intruder easily come in. Noise outside is very loud. Wall is too thin you can hear water flushing from next room or water piling up in the toilet very easily. Window doesn't have any screen. Staff got better towards our end of stay but hotel should've notified us of city wide water shut down ahead of time especially announcement was done 2+ weeks before our arrival. (To give us a choice to go somewhere else due to no water) We couldn't shower 2 days. First day, they we need to buy water from then to brush teeth 🙄 amenities: they sell EVERYTHING. and they close by. 23:00 so if you needed anything you are screwed. "