Borella Trip

This property is located a short tuk tuk ride from the airport. It makes sense to locate first or last nights close to airport with early or late flights since Colombo is a long way from its international airport. There is no suitable public transport to or from the airport into Colombo other than Uber. This hotel has a respectable bar and restaurant attached which is handy since not much is in the local area. The rooms are pretty basic and are really only suitable for a one night stop. I would use the hotel again if coming in late or leaving early from Sri Lanka.

Very nice sea view very good breakfast nice staff

The staff was courteous and friendly. The restaurant manager was very helpful with his recommendations. The reception staff was friendly and professional.

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Limited dining options. Sri Lankan food was quite limited. Hotel is showing it's age.